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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.8
460 Reviews

460 Reviews of Capital Toyota, Inc. - Service Center

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June 30, 2020

Had an appointment for a recall. Everyone was friendly, helpful, and professional. Work was done expediently so that I was in and out on time. Waiting area was clean and nice. Wish their sales practices we More

by jpc_tac
Recommend Dealer
Yes
Employees Worked With
Andrew Whitaker
Jul 22, 2020 -

Capital Toyota, Inc. responded

Our Team appreciates your feedback. We apologize that your visits in the past have not met our standards. We strive to create amazing experiences for each guest. If there is a problem you would like to address, please reach out to Eddy Triplet, our General Manager at 423-892-0661.

June 29, 2020

Had service done on my Highlander today and was in and out in under an hour. They explained all that was done. I was also able to set my next service in December. More

by SemperFi
Recommend Dealer
Yes
Employees Worked With
Andrew Whitaker , Betsy Gammon
Jul 22, 2020 -

Capital Toyota, Inc. responded

We appreciate your 5 stars! Thank you for trusting us with your service needs. Our Team is thankful for your Service as well.

June 25, 2020

We recently had our 2017 Camry serviced and Andrew took great care of us. He is always professional and kind. We feel that he has a genuine concern for how our car is cared for and that we are completely More

by bpayne3794
Recommend Dealer
Yes
Employees Worked With
Andrew Whitaker
Jul 22, 2020 -

Capital Toyota, Inc. responded

Thank you for your kind words about Andrew. He is very pleased to know that he has repeatedly created wonderful visits for you. We appreciate you choosing our team for your service needs.

June 22, 2020

Chris was nice and he advised that I need front brakes and i didn't have to wait too long for service, also the ladies at the check out was nice. More

by Pooha1862
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The ladies at check out was nice!
Jul 22, 2020 -

Capital Toyota, Inc. responded

We are thrilled to hear your visit was a 5 star worthy one! Our Team appreciates your kind words and 5 stars!

June 22, 2020

Had some communication issues today with my celica. Capital Toyota was great and got on top of it and all is great! Lee hwy!! Chattanooga More

by Meloditittle38
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Triplett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

Capital Toyota, Inc. responded

Our team is ecstatic to hear your visit was extraordinary. Thank you for choosing us to find the solution to your problem.

June 22, 2020

Was told 150 to replace my celica headlights. Actual price quoted was great! But there was service mishap in comminication and quote. It was corrected and Capital Toyota Chattanooga Lee Hwy is on top of More

by Meloditittle38
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Triplett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Taylor, Betsy Gammon, Bethany Stewart
Jul 22, 2020 -

Capital Toyota, Inc. responded

Thank you so much for your feedback! We are glad you were satisfied with your visit. We appreciate the kind words and 5 star!

June 19, 2020

Listened to what I was concerned about and followed up with me on all items . Very professional. Seemed like he genuinely wants to give you the best service. More

by Lyndaorbob
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

Capital Toyota, Inc. responded

We appreciate your kind words and 5 stars!

June 13, 2020

On time and quick service. Very thorough and informative prior to work being completed. Quick checkout process. Was given a list of services needed in near future without being pressured to complete that da More

by hcampbe7
Recommend Dealer
Yes
Employees Worked With
Andrew Whitaker
Jul 22, 2020 -

Capital Toyota, Inc. responded

Our Service Team is happy to know that your experience was a great one! We strive to create a culture that our clients can feel relaxed in. Thank you for your feedback & your 5 stars!

June 10, 2020

Service was provided in a timely manner and without issue. Chris went out of his way to get to work on time - much appreciated. We have used Capitol Toyota for many years an have never been disappointe More

by dgb2
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reta Maynor
Jul 22, 2020 -

Capital Toyota, Inc. responded

Thank you for your kind review and 5 stars. We are thrilled to hear Chris created such a memorable experience for you all.

June 09, 2020

Capital Toyota is a great place to get your Toyota truck serviced..They always do an excellent job on my truck.If there are any issues they take care of it. More

by Jim
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

Capital Toyota, Inc. responded

We appreciate your feedback. Thank you for your loyalty and your kind words.

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