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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.8
460 Reviews

460 Reviews of Capital Toyota, Inc. - Service Center

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April 24, 2021

Hassle every time I go in. Was last time, nor will I purchase another car from this dealership. They could learn from BMW, who treat you well before, and especially after, the purchase. Madison is offe More

by angiematoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Madison
Apr 27, 2021 -

Capital Toyota, Inc. responded

Hi Angie, we would like to apologize for the experience you seem to be having when you come in. This is certainly not normal and we will be speaking to the people you came in contact with to see what we can do to keep it from happening again in the future.

April 22, 2021

They always go above and beyond on their service. Easy appointment process through Toyota app. Great work and never any surprises. Service writers are the best. Capital Toyota is always who I recommend More

by mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Capital Toyota, Inc. responded

Thank you, Mike! Not only for your business but for your recommendations!

April 19, 2021

They greet me as I'm getting out of my car and walk me in. They keep me in formed of any upcoming needs. They provide a comfortable waiting area. They are always polite. More

by darcartwright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Whitaker
Apr 20, 2021 -

Capital Toyota, Inc. responded

Thank you for the kind words. We try to do our best and it's nice to know it's working. Thank you for your business!

April 14, 2021

Capital Toyota always provides excellent service! Friendly, efficient employees from check in to check out. I leave confident that my vehicle has been well taken care of. Thanks 🙏 More

by Skarwisch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Wallace, Andrew Whitaker
Apr 15, 2021 -

Capital Toyota, Inc. responded

It’s great to hear that your visit with us earned a 5-star rating! We look forward to seeing you again on your next visit.

November 11, 2020

Very well run facility. Honest and fair pricing. Nice staff. Had to wait for vehicle during diagnostic and repair. Clem and comfortable waiting area. Good experience. More

by jimmyg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Capital Toyota, Inc. responded

Sir, we are thrilled to know you had an amazing time with Our Capital Toyota Team. We look forward to assisting you with all of your Service needs!

October 23, 2020

Great service department! Good attention to detail. They got me in and out quickly and on time. They are definitely good people to deal with. More

by allens37379
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Capital Toyota, Inc. responded

We appreciate your kind words and positive review. Thank you for trusting us with your vehicle needs. Come back and see us!

October 15, 2020

I appreciated the convenience of having my wife's vehicle picked up at her work. It was picked up and returned on time. The communication was good. I would definitely recommend Capital Toyota! More

by Rod G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Betsy Gammon
Oct 19, 2020 -

Capital Toyota, Inc. responded

On behalf us all of us at Capital Toyota, I would like to thank you for sharing this great review about our dealership!

October 09, 2020

The people were nice and service was great I will do business with them again Toyota is the best when it comes to buying cars. More

by ninjaarts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Capital Toyota, Inc. responded

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

July 22, 2020

EVERY ONE IS AWESOME: FRIENDLY. EFFICIENT, COURTEOUS. Nice waiting lounge with TVs, vending. Ladies restroom were VERY CLEAN. Wait time was Really good. Great p More

by lynn1202
Recommend Dealer
Yes
Employees Worked With
Harold Rodney Wall, Anthony Turner
Jul 22, 2020 -

Capital Toyota, Inc. responded

We appreciate you taking the time to leave us your feedback. Our team is proud to hear your experience was amazing.

July 02, 2020

Scheduled 25K miles appointment on line. Arrived very few minutes before appointment time. Right in, work done right, and checked out. Great waiting room. Good location out of downtown. More

by slwest994
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

Capital Toyota, Inc. responded

Thank you for the kind words and 5 stars! We appreciate you!

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