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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.8
460 Reviews
Call Service Center (423) 892-0661

460 Reviews of Capital Toyota, Inc. - Service Center

Sort by
September 19, 2024

Great communication, quickly completed the work. Excellent This is the first time to use the Toyota service. More

by putnamcarol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Capital Toyota, Inc. responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our service department and that the communication was clear and efficient. It’s fantastic to know that your first visit to Capital Toyota for service was excellent! We truly appreciate your trust in us and look forward to serving you again in the future. If you need anything else, don’t hesitate to reach out. Safe travels!

September 11, 2024

Very good service and staff to work with. I did not feel pressured during my experience working with the staff. More

by titans7453
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Capital Toyota, Inc. responded

Thank you for your kind words! We’re delighted to hear that you had a positive experience with our service staff, and that you felt comfortable throughout the process. Our team strives to provide a pressure-free environment and excellent service, so your feedback means a lot to us. If you need anything in the future, we’re always here to help. Have a great day!

September 03, 2024

Loved the pickup car return after service. Service team is very helpful and took good care of my car. More

by susanc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2024 -

Capital Toyota, Inc. responded

Thank you for your positive feedback! We’re so glad you loved the pickup and return service and that our team took great care of your car. Our goal is to make your experience as convenient and pleasant as possible. If you need anything else, we’re always here to help!

August 30, 2024

Service is always fast and friendly. I am always impressed by how quickly they take care of you. More

by tl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brody Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your kind words! We’re thrilled to hear that you consistently find our service fast and friendly. It’s our goal to provide quick and efficient care for all our customers, and we’re delighted that we’re meeting your expectations. We look forward to serving you again soon!

August 22, 2024

Did the job very fast everyone was very pleasant to me thank you very much, Deborah Fuller More

by Deborahfuller989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2024 -

Capital Toyota, Inc. responded

Hi Deborah, Thank you for your kind words! We’re delighted to hear that our team was able to complete the job quickly and that you had a pleasant experience with us. Your satisfaction is our priority, and we’re grateful for your appreciation. If you need any further assistance or have more feedback, please don’t hesitate to reach out. We look forward to serving you again!

August 19, 2024

Courtesy and polite and very quick in job! Would highly recommend to my family and friends! More

by Go Vols!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our team courteous, polite, and efficient. Your recommendation to family and friends means a lot to us! If there’s anything else we can assist you with or if you have any more feedback, please feel free to reach out. We look forward to seeing you again!

August 09, 2024

Great staff and service. Very helpful friendly and professional. Not sure what else to say! More

by Tielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Capital Toyota, Inc. responded

Thank you for the positive feedback! We’re thrilled to hear that you found our staff helpful, friendly, and professional. We appreciate you taking the time to share your experience and look forward to serving you again in the future!

August 07, 2024

Everyone was respectful and polite. We had to wait for about 2 hours, but the waiting area is pleasant and huge. The bathrooms are very clean. If you have to wait, it’s a pleasant area More

by jackson653
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Aug 15, 2024 -

Capital Toyota, Inc. responded

Thank you for your feedback! We’re glad to hear that you found our staff respectful and polite, and that you enjoyed our waiting area and clean facilities. We appreciate your patience during the wait and are pleased that our environment helped make the experience more comfortable. If there’s anything else we can do for you, please let us know!

August 03, 2024

Excelentes servicios y muy buenas atenciones de todo el personal, estoy muy satisfecho con ellos More

by rosisflores86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2024 -

Capital Toyota, Inc. responded

¡Muchas gracias por su amable comentario! Nos alegra mucho saber que está satisfecho/a con nuestros servicios y la atención de nuestro personal. Su satisfacción es nuestra prioridad, y apreciamos mucho sus palabras. Esperamos poder servirle nuevamente en el futuro.

July 25, 2024

Luis is an awesome service manager! He went above and beyond to make sure I was kept informed as my car was being serviced and repaired. He truly cared about my urgent situation and mad More

by Angnewl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2024 -

Capital Toyota, Inc. responded

Thank you for your fantastic review! We’re thrilled to hear that Luis went above and beyond to assist you and keep you informed throughout the service process. It’s great to know he handled your urgent situation with care and secured the necessary parts and discounts for you. We appreciate your kind words about our team’s service, and we’re delighted we could provide such a positive experience. If you need anything in the future, don’t hesitate to reach out. Thanks for choosing Capital Toyota!

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