Capital Toyota, Inc. - Service Center

The problem I went in for turned out to be covered by warranty. That part was fine. They did an oil change and replaced a damaged tire while they had the car. That part was fine. What was not fine was ge warranty. That part was fine. They did an oil change and replaced a damaged tire while they had the car. That part was fine. What was not fine was getting a call the day after I took it to the dealership that a rat had been found in my car, that they'd have to catch/kill it, then do a damage assessment before the warranty work could be done. I was advised to get a rental car, that it was unknown when the car would be ready. I called my insurance to see about coverage for animal damage. Learned that some rodent damage can be very severe. Called the dealership a couple of times to try to find out about the extent of the rodent damage. Got no answers. When I went to pick up the car, after the warranty work, tire replacement and oil change, asked again about the rodent situation. They asked and found out some other Prius in their work area was the one with the rodent problem, not my car after all. While I was very relieved (and sorry for the other Prius owner), the misinformation about my car having a rodent in it led to several days of worrying and wondering how much damage had occurred. Happily, I had not gotten a rental car. 8-/ More

Awesome service. Chris and Kitty first class and deliver what is expected. Called when vehicle was ready. They have always been very polite and thanks me for the business what is expected. Called when vehicle was ready. They have always been very polite and thanks me for the business More

Friendly service. Excellent service and information! This was 10000 mile service. Our representative explained everything! This was 10000 mile service. Our representative explained everything! More

We have never been treated so well. From the time I bought my Highlander to bringing it in for service, even taking care of a hiccup, bought my Highlander to bringing it in for service, even taking care of a hiccup, More

Very dependable I trust their work and have been satisfied with any work they do. I don’t go anywhere else. Service department was very friendly and quick to let you know what your vehicle needs satisfied with any work they do. I don’t go anywhere else. Service department was very friendly and quick to let you know what your vehicle needs More

Excellent work on car itself. Admin staff was not perfect. Promised car and then didn’t deliver (don’t make promises you can’t keep! Slow to send insurance carrier info needed to approve claim. Waste perfect. Promised car and then didn’t deliver (don’t make promises you can’t keep! Slow to send insurance carrier info needed to approve claim. Wastedv4 days and did not admit probably didn’t send when said she did. I sent my copy to carrier still had to wait on photos! More

Appt was on time. The service was very Courteous, friendly, informative and completed in a timely manner. I would definitely recommend this dealership to others. friendly, informative and completed in a timely manner. I would definitely recommend this dealership to others. More

I have used Capital Toyota since 2013 when I purchased my Avalon . They have provided excellent service beyond expectation. All the staff is highly professional & the atmosphere there makes everyone feel com Avalon . They have provided excellent service beyond expectation. All the staff is highly professional & the atmosphere there makes everyone feel comfortable. More

polite, courteous, helpfulservice writer top notch will polite, courteous, helpful service writer top notch will return as service is needed. thank you. polite, courteous, helpful service writer top notch will return as service is needed. thank you. More