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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.8
460 Reviews

460 Reviews of Capital Toyota, Inc. - Service Center

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September 22, 2021

Servicing for our 4Runner has always been great here. Pleasant waiting area and staff is always great. More

by jf8893bf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Whitaker
Sep 29, 2021 -

Capital Toyota, Inc. responded

Thank you for the 5-star review!

September 19, 2021

Always someone to help answer questions and explain what’s going on with you vehicle. More

by Rlkent64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Levi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Capital Toyota, Inc. responded

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

September 18, 2021

The people who work there are very helpful and friendly. I got a good deal. More

by Bnbholt
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Capital Toyota, Inc. responded

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

September 01, 2021

Wait time for regular service was longer than expected but overall service was good. Service seemed overwhelmed. Service provided was good and will be back. More

by Jcsimspe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Capital Toyota, Inc. responded

Thank you for the feedback and we will take a look at our processes to ensure a better visit moving forward!

August 21, 2021

They were very friendly, quick and efficient with scheduling and service and I waited for my car. They have offered valet service for warranty work which is very helpful More

by Amy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wallace
Aug 28, 2021 -

Capital Toyota, Inc. responded

Hi Amy and thank you for the 5-star review!

August 14, 2021

Great people they know how to make people feel welcome. I have no more comments at this time More

by suehart439
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Shadrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : None of these, Andrew Whitaker
Aug 18, 2021 -

Capital Toyota, Inc. responded

Hi Sue and thank you for the great review!

August 14, 2021

I found my visit today to be very friendly, responsive to questions and within the time frame predicted. Mr. Gary McCulloch was particularly helpful to me. More

by jay.spalding
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
Aug 18, 2021 -

Capital Toyota, Inc. responded

Hi Jay and thank you for the 5-star review! We are glad to hear you had a great visit!

August 12, 2021

Prompt courteous service as usual . I always come back here for service More

by Boom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Capital Toyota, Inc. responded

Thank you for the 5-star review!

August 12, 2021

Friendly, helpful, and knowledgeable staff. Clean lobby and restrooms. Easy experience from booking appointment to leaving after service. More

by T.D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Whitaker
Aug 18, 2021 -

Capital Toyota, Inc. responded

Thank you for the 5-star review!

August 10, 2021

Polite and professional from phone call to set service appointment to the pickup. Greater at the service door on time. Scheduled and picked up by dealer-paid rental car. Services done quickly. Yes, some More

by PackXb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
Aug 18, 2021 -

Capital Toyota, Inc. responded

Thank you for the great review and we are glad to hear you had a great experience with our service department! We look forward to serving you in the future.

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