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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.8
460 Reviews

460 Reviews of Capital Toyota, Inc. - Service Center

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November 05, 2021

Got me right in for my appointment with little waiting time and explained any issues More

by Hardroc7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2021 -

Capital Toyota, Inc. responded

We are incredibly grateful that you took the time out to leave us a 5-Star review.

November 05, 2021

Very satisfied. Everyone was very courteous and they made all very easy on my schedule. More

by mdbrooks
Recommend Dealer
Yes
Employees Worked With
Debbie
Nov 05, 2021 -

Capital Toyota, Inc. responded

We are incredibly grateful that you took the time out to leave us a 5-Star review.

November 05, 2021

Very fast service and a good waiting room to complete what I needed to do. More

by kw20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Capital Toyota, Inc. responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.

November 04, 2021

This is my first time having service done on a vehicle at this location. At the place I went to before, they always offered to wash the outside of my car with each service. I missed that with today’s service More

by autumn.j.hentz
Recommend Dealer
Yes
Employees Worked With
Richard Levi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2021 -

Capital Toyota, Inc. responded

Thank you so much for this review. We really appreciate you being a customer.

October 30, 2021

Chris Smith is the best! He has been my customer care rep for the past few years. Super knowledgeable and professional. We own 3 Toyota vehicles and trust him and the Toyota team with all our service issues! More

by mitchh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Capital Toyota, Inc. responded

Hi Mitch and thank you for the feedback! We are happy to hear that you continue to have a great experience with Chris and our service department!

October 30, 2021

Great service to go with a Great Vehicle will definitely use them in the years to come More

by higdon37327
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Capital Toyota, Inc. responded

Thank you for the great review and we look forward to serving you in the years to come!

October 30, 2021

Customer service is excellent. Very efficient service. They seem to be very thorough with answers to all questions More

by wjkimsey@mmfirmlaw.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2021 -

Capital Toyota, Inc. responded

Glad we were able to answer your questions and thank you for the great review!

October 29, 2021

Thanks to two of your service techniciansChris and Thanks to two of your service technicians Chris and Andrew if not for those two I wasn’t planning on returning after being a customer since 2004 More

by jinhenbowler
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Whitaker
Nov 03, 2021 -

Capital Toyota, Inc. responded

Thank you for taking the time to provide feedback and we are happy that you had a great experience with Chris and Andrew!

October 27, 2021

The time it took was about average, worth the wait for the manufacturer dealership maintenance More

by gonzalezjulio2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I forgot the person
Oct 28, 2021 -

Capital Toyota, Inc. responded

Thank you for the great review and we appreciate your patience!

October 26, 2021

Every time I come in it’s quick and reliable. The service rep is thorough More

by Byron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know name. He took more order. He is excellent. Pony tail and glasses
Oct 29, 2021 -

Capital Toyota, Inc. responded

Thank you for the great review Byron!

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