Capital Toyota, Inc. - Service Center

Had a 10:40 appointment to have a key FOB programmed. It Had a 10:40 appointment to have a key FOB programmed. It was not completed until 3:00 and was billed $75.00 higher than what I was quoted when I ord Had a 10:40 appointment to have a key FOB programmed. It was not completed until 3:00 and was billed $75.00 higher than what I was quoted when I ordered the FOB. Bridget More

Great people, on time, sales staff very friendly, and the service department takes good care of me and my car. Parts is also always good to me. service department takes good care of me and my car. Parts is also always good to me. More

Good quality work and knowledgeable service staff. Regular maintenance visit was started on time and efficiently completed Regular maintenance visit was started on time and efficiently completed More

Thank you Assistant Service Manager James McGuffee for your excellent service for my classic 1987 Toyota 4 Runner. your excellent service for my classic 1987 Toyota 4 Runner. More

Excellent customer service when I took my car in for routine maintenance. Friendly, professional and efficient in all areas! Thank you! routine maintenance. Friendly, professional and efficient in all areas! Thank you! More

The car drivers from service Dept don’t use the emergency brake when parking my car on incline after service. I’ve had almost 5 years of service at the dealership and never once did they use the emergency b brake when parking my car on incline after service. I’ve had almost 5 years of service at the dealership and never once did they use the emergency brake after parking it on incline surface by road. The clank I heard when shifting from park to reverse upset me enough to go back in and complain to the service rep this time. I don’t appreciate the mistreatment of my transmission every time I brought my highlander in for 2 years free maintenance and the remainder of the extended 3 year warranty I bought when I ordered the suv. I have only 15,150 on this soon to be 5 years old vehicle. This was the 65000 mile service. I have never abused a transmission after my grandfather showed me the correct way to support the weight of the vehicle in neutral with the emergency brake on. No stress on transmission at all. Please teach the correct way to your drivers on the ins and outs of proper emergency brake use. More

Great service. Scott was very knowledgeable and was able to get our vehicle serviced in a very timely manner. Many thanks to get our vehicle serviced in a very timely manner. Many thanks More

Unfriendly service advisor.High cost - for oil change Unfriendly service advisor. High cost - for oil change including unnecessary extra cost for shop supplies Unfriendly service advisor. High cost - for oil change including unnecessary extra cost for shop supplies More

No problems making appointment. Friendly service. Very knowledgeable. Made me aware of future service needed. knowledgeable. Made me aware of future service needed. More

Very professional, supplied us with daily report, but missed target completion date by three days. missed target completion date by three days. More