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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.8
460 Reviews
Call Service Center (423) 892-0661

460 Reviews of Capital Toyota, Inc. - Service Center

Sort by
February 03, 2022

Always professional. Very helpful and thorough Chris Smith makes me want to come back. I’ll buy my next new Toyota from Capitol Toyota. More

by bart.guyhb
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2022 -

bart.guyhb responded

Thanks Chris!!!!

February 02, 2022

Very Professional and very knowledgeable, great service and value. Took the time to explain the work needed done More

by hljohns2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2022 -

Capital Toyota, Inc. responded

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.

January 31, 2022

I brought my 2007 Prius in 1 of 3 Prius that I have owned since 2008. I had lost my key fob after I had locked my car, to get a key fob programmed. My appointment was at 1:20 around 2 :15 I received a call More

by Cbarrett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary
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Feb 01, 2022 -

Capital Toyota, Inc. responded

Thank you for taking the time to write your review, we are truly sorry that you feel that we are trying to strong arm you on the key fobs. Despite our dealership’s commitment to accommodate customer needs and requests as much as possible, we were not able to communicate properly to you the necessary parts needed to have your vehicle operate the way it was designed. We empathize with your situation and hope that you are able to find a resolution for your vehicle key fobs needs. If we can assist you with any other matters, please contact us directly.

January 29, 2022

Always professional and helpful. Everything is explained and no surprises. Pricing is fair and competitive. More

by Papaw23
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2022 -

Capital Toyota, Inc. responded

Thank you for taking the time to leave a great review and we are glad to hear that you had a great experience with our service department!

January 29, 2022

This place is run by criminals. If you have been convicted of fraud, theft or tax evasion, you should apply. More

by Frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy Turner
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January 26, 2022

Fast, efficient and friendly. They do good work and don’t try to force unnecessary work on you. More

by tad900rr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bethany Stewart
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Feb 02, 2022 -

Capital Toyota, Inc. responded

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.

January 25, 2022

Service department was courteous and wait was not too long Waiting area pleasant and clean More

by margage56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James McGuffee
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Feb 02, 2022 -

Capital Toyota, Inc. responded

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.

January 22, 2022

Always great service and friendly staff!Always explain Always great service and friendly staff! Always explain future service details. I highly recommend them More

by basis.cost0w
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary
Report | Print
Jan 24, 2022 -

Capital Toyota, Inc. responded

Thank you for the great review and we are glad to hear you continue to have great service!

January 21, 2022

Great customer experience by the service team. Made my appt and there was no wait! More

by Ron A
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ
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Jan 21, 2022 -

Capital Toyota, Inc. responded

Hi Ron, We are glad to hear everything went so well and thank you for the review!

Jan 21, 2022 -

Ron A responded

Thanks for the great service and customer appreciation!

Jan 21, 2022 -

Capital Toyota, Inc. responded

You're welcome!

January 19, 2022

Took over 2 hours to have an oil change and tires rotated WITH an appointment. More

by Sarahr.parent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2022 -

Capital Toyota, Inc. responded

We apologize it took longer than expected for your service today. We hope for a future opportunity to make this right for you.

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