Capital Toyota, Inc. - Service Center

Capital Toyota, Inc. responded

Thank you so much for your kind words! We’re thrilled to hear that you found our team professional and that your vehicle was delivered on time. Our greeters work hard to provide helpful service, and it’s wonderful to know they made a positive impression on you. We truly appreciate your feedback and look forward to serving you again in the future!

Capital Toyota, Inc. responded

Thank you so much for your wonderful feedback! We’re delighted to hear that you consistently receive the best service for your Highlander at Capital Toyota of Chattanooga. Our team takes pride in being well-trained, friendly, and efficient, and it’s great to know that they inspire confidence in you. We truly appreciate your trust in us and look forward to continuing to provide you with exceptional service in the future!

Capital Toyota, Inc. responded

Thank you so much for your loyalty and kind words! It means the world to us that you’ve always trusted Capital Toyota of Chattanooga with your car’s care. Our team is dedicated to providing the best service possible, and we’re so happy to know we’ve never disappointed you. We look forward to continuing to take care of your vehicle for many years to come. If you ever need anything, don’t hesitate to reach out!

Capital Toyota, Inc. responded

Thank you so much for your kind words! We’re glad to hear that you had a fast and seamless service experience. Our team is always happy to go the extra mile, including picking up and delivering your car for added convenience. If there’s anything else we can do for you, don’t hesitate to let us know. We look forward to serving you again in the future!

Capital Toyota, Inc. responded

Thank you for your feedback, Karen! We’re so glad to hear that you found our team courteous and that your service was efficient. We strive to provide excellent work for all our customers. We also appreciate your suggestion regarding the phone call reminders, and we’ll take that into consideration to improve our service. Thank you for bringing it to our attention, and we look forward to serving you again!

Capital Toyota, Inc. responded

Thank you for sharing your feedback, Jay. We sincerely apologize for the negative experience you've had, and we want to assure you that we take your concerns very seriously. Our goal is to provide every guest with a positive, respectful, and helpful experience, and we are sorry we fell short in this instance. We will address this internally to ensure that all of our customers feel valued and appreciated. If you’re open to it, we’d love the opportunity to speak with you further and ensure your next visit is a much better one. Please feel free to reach out to me directly ask for Marty Woody. Thank you for bringing this to our attention, and we hope to restore your trust in us.

Capital Toyota, Inc. responded

Thank you so much for your 5-star review! We're delighted to hear that you found our dealership well-maintained and that our sales and service staff provided professional, polite, and helpful service. At Capital Toyota, we strive to create the best experience for our customers, and it's wonderful to know we hit the mark for you. If you ever need anything, we're always here to help. We truly appreciate your support and look forward to serving you again in the future!

Capital Toyota, Inc. responded

Thank you for your wonderful feedback! We're so glad to hear that we could take care of the issue promptly and provide you with a rental car while we worked on your vehicle. Keeping our customers informed and ensuring their peace of mind is always our priority. It was a pleasure working with you, and we truly appreciate your trust in us. If you ever need anything in the future, don't hesitate to reach out. Thanks again for choosing Capital Toyota, and safe travels!

Capital Toyota, Inc. responded

Thank you so much for your kind words! We're thrilled to hear that Brody provided you with such excellent customer care. He truly is a wonderful asset to our team, and we’ll be sure to share your amazing feedback with him. If you ever need anything in the future, don’t hesitate to reach out. We appreciate your support and look forward to serving you again!

Capital Toyota, Inc. responded

Thank you so much for your continued trust and loyalty over the past 20 years! We're thrilled to hear that your recent visit was quick and enjoyable, and it’s great to know our parts department has been able to serve you so well over the years. We truly value your support and look forward to providing you with excellent service for many more years to come. If you ever need anything, don’t hesitate to reach out. Thank you for choosing Capital Toyota! 😊