Capital Toyota, Inc. - Service Center

Capital Toyota, Inc. responded

Thank you for your amazing review! We’re thrilled to hear that Brody and the team provided you with such a seamless experience and got you in and out in no time. Providing quick and efficient service while making sure every customer feels valued is always our goal. We truly appreciate your kind words and are grateful for the opportunity to serve you. If you need anything in the future, please don’t hesitate to reach out!

Capital Toyota, Inc. responded

Thank you for your great feedback! We’re so glad to hear that your service experience was quick and easy. We’re also happy that our online scheduling made it convenient for you to choose a time that worked best. We appreciate your support and look forward to continuing to serve you in the future!

Capital Toyota, Inc. responded

Bob, Thank you for taking the time to share your feedback. We deeply regret that your experience with our service department was anything less than excellent. Diagnosing automotive issues can sometimes be a complex and evolving process, as symptoms may point to multiple potential causes. We strive to provide clear and accurate information, but we understand how frustrating it can be when multiple diagnoses are presented. We appreciate your patience during the time your Highlander was in our care, and we want to emphasize that our ultimate goal was to ensure your vehicle received the best possible attention. Refunding the cost of the initial diagnosis was the right thing to do, and we hope it reflects our commitment to fairness and transparency. We’re also grateful for your kind words about Jonah; we agree that he’s a valuable member of our team. Your feedback helps us improve, and we would welcome the opportunity to speak with you further to address any lingering concerns. Please feel free to contact our service manager directly at 423-892-0661 Thank you again for sharing your thoughts, and we hope you’ll give us the chance to provide a better experience in the future.

Capital Toyota, Inc. responded

We’re truly sorry to hear about your dissatisfaction and appreciate you taking the time to share your feedback. At Capital Toyota, we pride ourselves on delivering exceptional customer service, which is reflected in the many positive reviews and loyal customers who have trusted us for years. It’s clear, however, that we fell short in your case, and for that, we sincerely apologize. We understand how important transparency and trust are during both the sales and service processes, and your concerns about hidden fees and invoice confusion are not reflective of the high standards we aim to uphold. Please know that we take this feedback to heart and would like the chance to make things right. We invite you to reach out our General Manager at 423-892-0661 to discuss your experience further. Your trust means a great deal to us, and we’re committed to ensuring every customer, including you, feels valued and heard.

Capital Toyota, Inc. responded

Thank you so much for your continued trust and loyalty over the past 10 years! We’re truly honored to be your go-to dealership for both purchasing and servicing your vehicles. Your recommendation means the world to us, and we’re grateful to have had the opportunity to serve you for so long. We look forward to many more years of providing excellent service!

Capital Toyota, Inc. responded

Thank you for your feedback! We’re pleased to hear that your service was completed promptly and that you enjoyed our comfortable waiting area and courteous staff. We also appreciate your comment regarding the 60k mile service. We understand how important it is to feel that you’re getting the best value, and we will take your input into consideration as we continuously strive to improve our services. Please don’t hesitate to reach out if you have any further questions or concerns, and we look forward to serving you again in the future.

Capital Toyota, Inc. responded

Dear Dawn, Wow, thank you so much for your incredible loyalty and kind words! We’re truly honored to have had the opportunity to assist you with three vehicles over the years. Knowing that you trust us to provide honest and straightforward service means the world to us. We’re also delighted to hear about your great experiences with our maintenance team and how they’ve met your expectations with efficiency and care. And yes, Curry is an absolute gem! We’re thrilled that his honesty and expertise have made such a positive impression. Your continued trust and support inspire us to keep delivering the exceptional service you deserve. We look forward to seeing you again for all your Toyota needs!

Capital Toyota, Inc. responded

Thank you so much for your kind words! We’re thrilled to hear that our service team consistently provides helpful and efficient care. Keeping you updated and ensuring a quick and smooth experience are top priorities for us, and it’s wonderful to know we’ve met your expectations. If there’s anything else we can do to assist you, please don’t hesitate to let us know. We look forward to serving you again soon!

Capital Toyota, Inc. responded

Dear Paula, We deeply regret hearing about your experience and the concerns you’ve raised. At Capital Toyota, we strive to deliver exceptional service and ensure transparency and integrity in all that we do. Your feedback is important to us, and we take it seriously. We would appreciate the opportunity to learn more about your visit and address the issues you encountered. Please reach out to our management team directly at 423-892-0661 so we can better understand the situation and work toward a resolution. Your trust means a lot to us, and we’re committed to improving and restoring your confidence in our service. Thank you for bringing this to our attention.

Capital Toyota, Inc. responded

Kim, thank you so much for sharing your experience! We're so happy that Gwen and Brody were able to turn a stressful situation into a positive one for you. It’s truly heartwarming to hear that they made you feel like family and helped you get back on the road safely. We pride ourselves on our compassionate and friendly service, and we’re glad it showed when you needed it most. We’ll be sure to pass along your kind words to both Gwen and Brody—they’ll be so thrilled to know they made a difference. Thank you again for choosing Capital Toyota, and we look forward to serving you in the future. Safe travels and take care!