Back

Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.8
460 Reviews

460 Reviews of Capital Toyota, Inc. - Service Center

Sort by
October 18, 2022

My service advisor was courteous and professional. My vehicle was ready in the time frame given. Overall it was a pleasant experience. More

by Em
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Turner
Oct 20, 2022 -

Capital Toyota, Inc. responded

Hi Em and thank you for the great review!

September 26, 2022

Capital Toyota is the only dealer I use for repairs in Chattanooga area. I am always pleased with their excellent service. More

by hughbull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Capital Toyota, Inc. responded

Thank you for the great 5-star review!

September 24, 2022

The service was on time and done well no questions not answered will return on scheduled time for service next everyone was polite made me feel welcome Thanks More

by Pickensroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Capital Toyota, Inc. responded

Thank you for taking the time to leave a great review!

Sep 26, 2022 -

Pickensroy responded

Thank you for your response to my service experience

Sep 26, 2022 -

Capital Toyota, Inc. responded

You're welcome!

September 21, 2022

Same as last visit, no communication. Had an appt. at 10:20, left at 12:00, with no communication until 5 minutes before my car was ready, only then, tried to sell me wiper blades. Ask 1 More

by Cynthia
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Would have to look on paperwork .
Sep 21, 2022 -

Cynthia responded

Lacking in Customer Service communication.

September 21, 2022

Excellent Experience , friendly staff , took less than an hour to do 10,000 mile service More

by Northgeorgianick
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Capital Toyota, Inc. responded

Thank you for taking the time to leave a great review!

September 16, 2022

They were so helpful and courteous. The service technician was very knowledgeable of what I needed and helped me through the process More

by Gail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Mcculloch
Sep 21, 2022 -

Capital Toyota, Inc. responded

Hi Gail! We are happy to hear that you had a great experience and thank you for your business!

September 13, 2022

AJ Turner was courteous and prompt. The service was performed in a timely manner. I guess the cost keeps going up! More

by Koothoosi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Turner
Sep 21, 2022 -

Capital Toyota, Inc. responded

Thank you for taking the time to leave a 5-star review! Supply chain issues have taken a toll on pricing in many areas but we are striving to find ways to mitigate the increases.

Sep 21, 2022 -

Koothoosi responded

The consumer also has a limit as to how much he can bear of the price increases.

September 09, 2022

Nice, on-time job. Technician forgot to reset the “service required” message. Otherwise, good job. More

by jdmackay11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t Know
Sep 21, 2022 -

Capital Toyota, Inc. responded

Thank you for the great review and please feel free to stop back by to have the message reset!

September 08, 2022

They were very kind answered any questions I had and I loved the way my car looked when I picked it up. More

by Dunnie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jimmy at the collision Center
Sep 21, 2022 -

Capital Toyota, Inc. responded

Hi Dunnie and thank you for the great review!

September 07, 2022

They quoted me one price and then when picked car up was a higher bill. Used scare tactics to try and get 900 more dollars from me l live in Florida and my granddaughter who lives there I was helping out a More

by Mobilcater
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Lundeen
1.0
This rating includes all reviews, with more weight given to recent reviews.
...
24
...