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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.8
460 Reviews

460 Reviews of Capital Toyota, Inc. - Service Center

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November 22, 2022

Very Professional. Let us know what was happening, checked for any recalls and explained everything to us when we were done. They did not try upsell any unnecessary s More

by RAV4 Chatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not remember
Dec 05, 2022 -

Capital Toyota, Inc. responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.

November 19, 2022

I had a 30k mile service and a recall performed. The service manager worked hard to get me out of there quickly. More

by Bearpaw67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Capital Toyota, Inc. responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.

November 09, 2022

Had oil change completed and they forgot to reset the maintenance reminder for the 2 nd time in a row. Details matter More

by Irish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Capital Toyota, Inc. responded

Details do matter and we appreciate the feedback. Problems are opportunities to grow and we will be speaking to the team to ensure the details are paid attention to moving forward.

November 08, 2022

Great service,just one suggestion,leave a TV remote in the waiting area so clients can change channels,Disney gets a bit much after an hour,wanted to watch CNBC rather. Did request that the service adviso More

by DarylRaine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary
Nov 09, 2022 -

Capital Toyota, Inc. responded

Hi Daryl and thank you for taking the time to leave a review. We have found that leaving the tv on a news channel is almost always going to be the wrong channel for someone. Sports and kids channels seem to go over better in a group environment. I hope you can appreciate our efforts.

November 03, 2022

The staff were very virtuous and did a great job at meeting the needs of my visit ,they left my truck in clean and excellent service,will definitely be back,Thank All of You More

by Vbullock67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Antinore
Nov 09, 2022 -

Capital Toyota, Inc. responded

Thank you for taking the time to leave such a great review!

Nov 09, 2022 -

Vbullock67 responded

Vbullock67@gmail.com

Nov 09, 2022 -

Vbullock67 responded

Great service friendly and attentive

November 01, 2022

Very good very good very good except for this survey which is totally too cumbersome….. I’d be surprised if even 25% of your customers follow through…. I love this dealership but I’ll never do another s More

by Rwhartonjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Capital Toyota, Inc. responded

Thank you for taking the time to leave a great review and we truly do appreciate the feedback!

November 01, 2022

Excellent service…. On time… professional and thorough….. Once again (why 15 words??)…..excellent service today More

by Rwhartonjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Capital Toyota, Inc. responded

Thank you for the great review and we appreciate your feedback on the form requirements

October 30, 2022

They verified that I actually needed the tires before installing them. Expected wait time that was given was actually exceeded More

by dboyles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Leamon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Capital Toyota, Inc. responded

Thank you for the great review and the opportunity to serve you!

October 27, 2022

Very prompt, professional and completed work as requested. One of the more pleasant dealer experiences More

by Mydnyterydur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Capital Toyota, Inc. responded

Thank you for taking the time to leave a great review!

October 25, 2022

I have had four great experiences at Capital Toyota. The first was the day of purchase and the next three have been Toyota care maintainence schedule appointments. All were handled very professionally More

by ES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Capital Toyota, Inc. responded

Thank you for taking the time to leave a great review and welcome to the Capital Toyota family!

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