Capital Toyota, Inc. - Service Center

Capital Toyota, Inc. responded

Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you had a fast and convenient service at Capital Toyota. Making scheduling easy and accessible online is one of our top priorities, and we are glad that it worked seamlessly for you. Our team takes great pride in providing friendly and attentive service to all our customers, and we are delighted that you felt well taken care of. Greeting and addressing your needs with a warm and helpful attitude is at the core of our customer service philosophy. Your feedback is truly appreciated, as it motivates us to continue delivering exceptional experiences. We value your business and look forward to serving you again in the future. If there is anything else we can assist you with, please feel free to reach out. Best regards,

Capital Toyota, Inc. responded

Thank you for your kind feedback regarding the service you have received at Capital Toyota. We are thrilled to hear that you have consistently experienced friendly, fast service with convenient hours. At Capital Toyota, we understand the importance of providing efficient and customer-centric service. Our team is dedicated to ensuring that your service experience is both pleasant and timely, allowing you to get back on the road as quickly as possible. We greatly appreciate your loyalty as a longstanding customer. It's fantastic to know that you have chosen us for many years and have consistently received good service. Your satisfaction is our top priority, and we will continue striving to meet and exceed your expectations. Thank you for choosing Capital Toyota as your trusted dealership. We value your business and look forward to serving you for many more years to come.

Capital Toyota, Inc. responded

Thank you for your outstanding 5-star review of Richard Levi at Capital Toyota! We're thrilled to hear that he provided you with exceptional service, and we greatly appreciate your kind words. Richard is an invaluable member of our team, and we're proud to have him represent Capital Toyota. We strive to hire and train the best professionals who are committed to providing outstanding service to our valued customers. We're delighted that your service was done professionally and quickly. Timely and efficient service is a top priority for us, and we're glad that Richard delivered on that expectation. Thank you for choosing Capital Toyota and for taking the time to share your positive experience. We'll be sure to pass along your compliments to Richard. If you have any further questions or need assistance, please don't hesitate to reach out.

Capital Toyota, Inc. responded

Thank you for your continued loyalty and for choosing Capital Toyota as your dealership for several years. We truly appreciate your kind words and are thrilled to hear that you have consistently received excellent service from us. At Capital Toyota, we strive to provide the highest level of customer satisfaction and to build long-lasting relationships with our valued customers. Your positive feedback is a testament to the hard work and dedication of our team. We are grateful for your trust in us and for allowing us to be a part of your automotive journey. Rest assured that we will continue to deliver the same exceptional service that you have come to expect from us. Thank you again for your kind support and for being a valued member of the Capital Toyota family. We look forward to serving you for many more years to come.

Capital Toyota, Inc. responded

Thank you for taking the time to leave us a positive review! We're thrilled to hear that our service team was able to pick up your truck and return it to you within an hour. Quick and easy service is something we strive for, and we're delighted that we met your expectations. We're also glad to hear that everybody you interacted with was pleasant to work with. Providing a friendly and welcoming environment is important to us, and we're thrilled that our team made your experience enjoyable. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help. Thank you again for your kind words. We genuinely appreciate your business and look forward to serving you in the future.

Capital Toyota, Inc. responded

We would like to express our sincere gratitude for taking the time to speak with our Service Manager, Marty, regaurding your recent visit to Capital Toyota. We greatly value your feedback and appreciate your willingness to share your experience with us. First and foremost, we apologize for any disappointment or frustration you may have encountered during your interaction with Richard. It is our utmost priority to provide exceptional customer service, and we deeply regret if we fell short of your expectations. Your concerns have been duly noted, and we assure you that we will take appropriate measures to address this matter. We understand your dissatisfaction with Richard's approach, and we apologize for any lack of care or genuineness you perceived during your conversation. We want to assure you that your satisfaction as a paying customer is of the utmost importance to us. We believe in fostering a warm and welcoming environment where every customer feels valued, and we regret any instances where we may have missed the mark. On a positive note, we are glad to hear that the other members of our team, including the friendly and helpful parts department team member in the parts area, were able to provide you with the assistance you needed. We appreciate your acknowledgment of their efforts and will be sure to pass along your kind words to them. We understand your decision to work with a different service writer in the future, and we respect your choice. We strive to continuously improve our services and ensure that every customer receives the highest level of care and attention. Your feedback plays a vital role in this process, and we genuinely appreciate your willingness to give us another opportunity to serve you in the future. Once again, we apologize for any inconvenience caused by your recent experience with our service department. Should you have any further questions or concerns, please do not hesitate to reach out to Marty directly at 423-892-0661. We value your patronage and hope to regain your trust during your next visit to Capital Toyota. Thank you for your understanding, and we look forward to serving you better in the future.

Capital Toyota, Inc. responded

Thank you for sharing your positive experience with us! We're thrilled to hear that scheduling your appointment online was a breeze and that our service person greeted you warmly and provided friendly assistance. At Capital Toyota, we understand the importance of convenience and strive to make the appointment scheduling process as easy as possible for our customers. We're glad that our online scheduling system met your expectations and allowed you to book your appointment hassle-free. We're also delighted to hear that our service person was friendly and welcoming. Our team is dedicated to creating a positive and enjoyable experience for our customers, and it's great to know that we succeeded in making you feel valued. Furthermore, we're pleased that your car was ready within 30 minutes. Timeliness is a priority for us, and we strive to complete our services efficiently without compromising on quality. We appreciate your trust in us and are grateful for your intention to return for future service appointments. If there is anything else we can assist you with or if you have any questions in the future, please don't hesitate to reach out to us. We look forward to serving you again and providing you with the same excellent experience.

Capital Toyota, Inc. responded

Thank you for your feedback and for providing such concise and positive descriptors of your experience with us. We appreciate your kind words, and we're thrilled to hear that you found our team to be clean, professional, efficient, friendly, thorough, and skilled. Your satisfaction is our priority, and we're delighted that we were able to meet your expectations in all these aspects. We apologize if the request for a certain word count felt imposing, and we appreciate your understanding. If there's anything else we can do for you or if you have any further comments, please don't hesitate to reach out. Thank you for choosing our dealership, and we hope to have the opportunity to serve you again in the future.

Capital Toyota, Inc. responded

Thank you for your wonderful review! We're thrilled to hear that you had a great service experience with us. From our friendly receptionists to Gary in service, our team is dedicated to providing exceptional customer service. We understand the value of your time, and we strive to make your service visit as efficient as possible. It's fantastic to know that we were able to get you in and out in less than 45 minutes. Your kind words about our customer service are truly appreciated. We will be sure to pass along your gratitude to the entire team. If you ever have any further questions or need any additional assistance, please don't hesitate to reach out. Thank you again for choosing us and for your support. We look forward to serving you in the future with the same level of care and efficiency.

Capital Toyota, Inc. responded

Thank you for sharing your positive experience with Brody, Donnie and the team at Capital Toyota PreOwned Service Center. We are pleased to hear that they were able to quickly diagnose and fix the issue with your Volvo, and that you were back on the road the same day. At Capital Toyota, we understand the importance of having a reliable vehicle and we strive to provide prompt and efficient service to all of our customers. We are glad to hear that Brody and Donnie were helpful and provided you with excellent service. We appreciate your loyalty and look forward to serving you for all of your future service needs. Thank you for choosing Capital Toyota PreOwned Service Center.