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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.8
460 Reviews
Call Service Center (423) 892-0661

460 Reviews of Capital Toyota, Inc. - Service Center

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March 18, 2023

I had to wait 3 hours on my tundra oil change and tire rotation. The shop had a problem with their lift and did not notify my service advisor. They did comp my oil change and the next one as well. I think More

by Plrand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2023 -

Capital Toyota, Inc. responded

Thank you for taking the time to share your feedback with us. We're sorry to hear that you had to wait for three hours for your tundra oil change and tire rotation, and we understand that it must have been frustrating for you. We're glad to know that despite the issue with the lift, you were satisfied with the service provided to your truck. We appreciate your feedback. We strive to provide our customers with excellent service and efficient communication, and we apologize for any inconvenience caused. We are pleased to hear that our team compensated your oil change and the next one as well. Thank you for your patronage and we look forward to serving you in the future. If you have any further concerns or questions, please don't hesitate to reach out to us.

March 07, 2023

Capital Toyota was efficient with scheduled service this morning. Service personnel were personable and explained service and process well. More

by Tmb6c1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Mcculloch
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Mar 17, 2023 -

Capital Toyota, Inc. responded

Thank you for taking the time to share your recent service experience at Capital Toyota. We are delighted to hear that our team provided you with efficient and personable service and that they were able to explain the service process to your satisfaction. At Capital Toyota, we strive to ensure that our customers receive top-notch service and that their experience with us is pleasant and stress-free. Our service team takes pride in their work, and it is gratifying to hear that they were able to meet your expectations. We appreciate your business and look forward to providing you with the same level of service in the future. If you have any further feedback or questions, please do not hesitate to reach out to us. Thank you again for your kind words and for choosing Capital Toyota for your automotive needs.

March 05, 2023

Very nice n respectful the wait was not to long n the service team was great More

by Coke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2023 -

Capital Toyota, Inc. responded

Thank you for taking the time to leave us such a positive review. We are thrilled to hear that your recent service experience at our dealership was a pleasant one. At Capital Toyota, we understand that your time is valuable, and we strive to provide efficient and timely service to our customers. We are glad to hear that your wait time was reasonable and that our service team treated you with respect and provided you with excellent service. We appreciate your business and are grateful for the opportunity to serve you. If there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to let us know. Thank you for choosing Capital Toyota for your automotive needs. We look forward to serving you again soon.

February 10, 2023

Fast service. Easy scheduling. Everyone is always friendly and courteous and they do quality work More

by bewalston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Turner
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Feb 14, 2023 -

Capital Toyota, Inc. responded

Thank you so much for this 5-star review!

February 07, 2023

Everyone I came in contact with was courteous and professional. My service advisor was so kind and explained every aspect of what to expect for today's visit. More

by mstrish_7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2023 -

Capital Toyota, Inc. responded

Welcome to the Capital Toyota Family and thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.

January 07, 2023

Great Service. AJ Turner kept me updated on my car service. I was in and and out in no time. Thanks Guys for a GREAT Saturday morning!!! More

by stokesg074
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Turner
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Jan 09, 2023 -

Capital Toyota, Inc. responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.

December 30, 2022

Courteous service. Honest about wait time. Helpful. Nice waiting area. Bathroom is always very clean. More

by K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor
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Jan 03, 2023 -

Capital Toyota, Inc. responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.

December 29, 2022

Fast prompt response. Great customer service. Brought in my car for service and I am pleased with the service performed. More

by pickybuyer09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2023 -

Capital Toyota, Inc. responded

Welcome to the Capital Toyota Family and thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.

December 20, 2022

And the dealership is very friendly, efficient and caring about your needs. The parts are a little pricey. More

by Jamesd54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2022 -

Capital Toyota, Inc. responded

We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.

December 19, 2022

Top notch I have been going to this dealership for many years! They do everything they can to make sure they do a good job and keep you comfortable, More

by Tentdan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2022 -

Capital Toyota, Inc. responded

We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.

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