Capital Toyota, Inc. - Service Center

Capital Toyota, Inc. responded

Thank you for your kind words! 😊 We're pleased to hear that you had an on-time service appointment and that our service team provided you with informative and friendly service at Capital Toyota. Customer satisfaction is our top priority, and we appreciate your compliments for our service professionals. We will make sure to pass on your positive feedback to them. If you ever need any further information or assistance in the future, please don't hesitate to reach out. We're here to support you with all your automotive needs. Once again, thank you for choosing Capital Toyota, and we appreciate your feedback. We look forward to continuing to provide you with timely and friendly service in the future.

Capital Toyota, Inc. responded

Thank you for taking the time to provide your feedback. We're pleased to hear that you found our staff pleasant and courteous. It's important to us that our customers have a positive experience during their visits. We also appreciate your feedback regarding the cost of service. We understand that pricing can be a concern, and we continually strive to offer competitive and transparent pricing. We're glad to know that the service was explained in detail, including providing you with a hard copy. Clarity and transparency in service are important to us, and we will continue to work on ensuring our customers receive the information they need. If you have any further questions or concerns or would like to discuss your experience in more detail, please don't hesitate to reach out. We're here to serve you and address your needs. Thank you for choosing Capital Toyota, and we look forward to assisting you with all your automotive needs.

Capital Toyota, Inc. responded

Thank you for sharing your experience with us, and we're delighted to hear that Richard provided you with friendly service and even remembered you from your previous visit to Capital Toyota. Building personal connections with our customers is something we greatly value. We're pleased to know that you found our waiting room comfortable and enjoyed the great coffee while waiting for your car. Your comfort and satisfaction during your visit are important to us. It's fantastic to hear that your car is running smoothly, thanks to our dedicated mechanics. We take pride in ensuring that your vehicle receives top-notch care. If you ever need further assistance or have any questions in the future, please do not hesitate to reach out. Thank you for choosing Capital Toyota, and we look forward to continuing to provide you with excellent service.

Capital Toyota, Inc. responded

Thank you for sharing your experience with us, and we're delighted to hear that our team was courteous and reasonable. Providing courteous service and addressing your needs is a top priority for us. We're also pleased to know that your wait time was shorter than expected, and we were able to efficiently address your needs. Your time is valuable, and we aim to provide timely service to all our customers. If you ever have more feedback or require further assistance in the future, please don't hesitate to reach out. We're here to serve you and ensure your automotive needs are met. Thank you for choosing Capital Toyota, and we look forward to continuing to provide you with excellent service.

Capital Toyota, Inc. responded

Thank you so much for your wonderful feedback! 😊 We're thrilled to hear that our team at Capital Toyota has consistently provided you with polite and helpful service, never being critical. Your comfort and satisfaction are our top priorities. We also appreciate your positive remarks about our efficient service and clean, spacious waiting area. Creating a pleasant environment for our customers is essential to us, and we're delighted that you've noticed and appreciated it. If you ever have more feedback or need assistance in the future, please don't hesitate to reach out. We're here to make every visit to Capital Toyota a positive and enjoyable experience for you. Safe travels, and we look forward to serving you again soon!

Capital Toyota, Inc. responded

Thank you for sharing your heartwarming experience with us! 🌟 We're truly touched by your story and grateful for the trust you've placed in Capital Toyota to care for your son's truck while he's serving in the Navy. It's wonderful to hear that our team not only provided you with the part you needed but also went above and beyond by arranging the pickup, completing the recalls, and delivering the truck back to your house. Your son will undoubtedly be thrilled to see his truck in great shape when he returns home. If there's anything else we can do for you or your son in the future, please don't hesitate to reach out. We're here to support you and your family in any way we can. Safe travels, and thank you for choosing Capital Toyota!

Capital Toyota, Inc. responded

We sincerely apologize for the inconvenience you experienced during your recent visit to Capital Toyota. We deeply regret that it took longer than anticipated to identify the issue with your vehicle, and we're truly sorry to hear that we were unable to provide a solution. Your time is valuable, and we understand the frustration that comes with delays and unresolved issues. We strive to ensure that every customer's concerns are addressed promptly and effectively, and it's clear we fell short of our own standards in this instance. If you would be open to giving us another opportunity to assist you, we'd like to work towards rectifying this situation. Please feel free to reach out to our service manager directly, and we'll do our utmost to ensure a more positive experience moving forward. Thank you for bringing this matter to our attention. We appreciate your feedback and hope to have the chance to regain your trust.

Rob responded

I thought a 3 hour wait to tell me that you couldn't fix it was ridiculous. Especially given the fact I was with my special needs son who is in a power wheelchair. I was then told I could take it across the street to get it repaired. Then I was charged $98+ for the service call. And to tell you the truth, I don't think the diagnosis is right. I noticed a broken cable that goes to the trunk button later that day. I will end up taking it to my local mechanic to get fixed. I am just totally disappointed in Toyota. I think at most it should have been an hour wait. I think because of the wasted time, they shouldn't have even charged me!!!!!

Capital Toyota, Inc. responded

Thank you so much for your heartwarming review and for choosing Capital Toyota as your trusted automotive partner for many years! 🚗💙 We're absolutely thrilled to hear that you've had consistently great experiences with us. Efficiency is our aim, and we're delighted to know that your wait time was minimal when you visited us. We understand the importance of clear communication, especially when it comes to repairs, and we're overjoyed that our updates on the repair process met your expectations. Your loyalty and kind words truly warm our hearts. We're here to make sure your experiences with us continue to be exceptional, so please don't hesitate to reach out if you need anything in the future. Safe travels, and we look forward to serving you for many more years to come! 🌟🚙

Capital Toyota, Inc. responded

Thank you for sharing your positive experience with us! 🚗🌟 We're delighted to hear that you were able to schedule your appointment easily and that our team provided you with a friendly and pleasant experience. At Capital Toyota, we strive to make every step of the process as convenient and enjoyable as possible. Your satisfaction is our priority, and we're thrilled that you were happy with the service you received. If you ever need anything else or have more feedback to share, don't hesitate to reach out. We're here to assist you in any way we can. Safe travels, and we look forward to serving you again in the future! 🚙😊

Capital Toyota, Inc. responded

Thank you for taking the time to leave such a positive review about your experience at Capital Toyota! We're delighted to hear that you found our staff to be friendly and our process efficient. Creating a calm and clean lounge area is essential to us, as we want our customers to feel comfortable while waiting for their vehicles to be serviced. Your recommendation means a lot to us, and we appreciate your trust in our dealership for servicing your vehicles. If you ever have any questions, need further assistance, or would like to schedule another visit, please don't hesitate to reach out. We're here to provide you with exceptional service every step of the way. Thank you for choosing Capital Toyota, and we look forward to serving you again in the future.