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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.8
460 Reviews

460 Reviews of Capital Toyota, Inc. - Service Center

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November 02, 2023

No issues, pick up service while I work is a plus. Advisor honest and put my needs first. Will turn for service. More

by jenmoon520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Shadrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Capital Toyota, Inc. responded

We're thrilled to hear about your positive experience with our pick-up service and honest advisors at Capital Toyota. Your convenience and satisfaction are our top priorities, and we're delighted to know that you feel well taken care of. We look forward to serving you for your future service needs, and please don't hesitate to reach out if you have any more questions or requirements. We're here to assist you with a caring and uplifting attitude. Thank you for your kind feedback! 🚗😊

November 02, 2023

Greatful to have our car serviced in a timely manner. Great customer service. Thank you. More

by Jim Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haven't met anybody I recognize in those pics. Or I don't remember since I'm in front of hundreds of customers a year myself!
Nov 07, 2023 -

Capital Toyota, Inc. responded

We're truly grateful for your kind words and your trust in our services. Providing timely and excellent customer service is our commitment to you. We appreciate your business and look forward to serving you in the future. If you have any more needs or questions, please don't hesitate to reach out. We're here to assist you with a caring and uplifting attitude. Thank you for choosing Capital Toyota! 🚗😊

November 02, 2023

They were quick with my service appointment, glad I went with them for my service. More

by Ninjason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamey Blevins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Capital Toyota, Inc. responded

We're thrilled to hear that your service appointment at Capital Toyota was efficient and met your expectations. Your satisfaction is important to us, and we're always here to provide you with top-notch service. If you have any more automotive needs in the future or any questions, feel free to reach out. We're here to assist you with a caring and uplifting attitude. Thank you for choosing us for your service needs! 🚗😊

October 31, 2023

Fantastic service. They always put their customers first. I highly recommend them. Great vehicle's and great service. Love my Sienna van and Capital Toyota. Chris is al More

by faye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Capital Toyota, Inc. responded

Thank you for your wonderful feedback! 😊 We're thrilled to hear that you've had a fantastic experience with us and that you feel we always put our customers first. Your high recommendation and your appreciation of our vehicles and service are heartwarming. Chris is a valuable part of our team, and we're pleased to know that you find him courteous and efficient. We take pride in providing speedy and top-notch service, and your satisfaction is our utmost priority. Enjoy every moment in your Sienna van, and know that we're here for any future needs or questions you may have. Safe travels!

October 31, 2023

Dependable and helpful. Have used dealership for multiple years with multiple cars Stag friendly and courteous More

by clementsjb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamey Blevins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Capital Toyota, Inc. responded

Thank you so much for your continued loyalty and kind words. 😊 We're delighted to have been your choice for multiple cars over the years, and it's incredibly rewarding to know that you've found our team to be dependable, helpful, and friendly. Our commitment to delivering top-notch service is unwavering, and we're here to assist you at every stage of your automotive journey. Your trust in us means the world, and we look forward to many more years of serving you and your vehicles with the utmost courtesy. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here for you, and it's always a pleasure to help.

October 31, 2023

Great service department! Get my car in and out as promised with quality work. Highly recommend!!! More

by Avawarren52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Capital Toyota, Inc. responded

Thank you for your glowing review! 😊 We're thrilled to hear that you had a great experience with our service department and that we were able to meet our promises, providing quality work and efficient service. Your recommendation means a lot to us, and it's a true testament to our team's dedication. We're here to ensure your vehicle is in the best shape, and we appreciate your trust in us. If you ever have any more automotive needs or questions, please feel free to reach out. We're always here to assist you. Safe and happy driving!

October 31, 2023

Everyone is kind and courteous. Usually can get a service appointment within a day or two. Have had good results with service and they stand by their work. More

by SG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Valdes
Oct 31, 2023 -

Capital Toyota, Inc. responded

Your kind words mean the world to us! 😊 We're thrilled to hear that you've consistently experienced a high level of kindness and courtesy from our team. Providing timely service appointments and delivering excellent results are top priorities for us, and it's wonderful to know that you've had such positive experiences. Rest assured, we'll continue to stand by our work and maintain our commitment to your satisfaction. Your trust in us is greatly appreciated. If you ever need anything in the future, please don't hesitate to reach out. We're here to assist you with a smile! Wishing you many more smooth and enjoyable journeys,

October 28, 2023

Great, thoughtful, thorough, quality care and work from both the service providers/representatives and mechanics! More

by Bedfords
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Capital Toyota, Inc. responded

Thank you for your wonderful feedback! 😊 We're thrilled to hear that you've received great, thoughtful, thorough, and quality care and work from both our service providers/representatives and mechanics. Your satisfaction is our top priority, and we're committed to providing you with the best service possible. If you ever have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to make every visit an excellent one. Safe and happy driving!

October 26, 2023

They were Prompt with my scheduled appointment time, thorough and the staff were helpful and pleasant. More

by pbeth17
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Capital Toyota, Inc. responded

Thank you for sharing your experience with us! 😊 We're delighted to hear that you found our service to be prompt, thorough, and that our staff were helpful and pleasant. Your satisfaction is our top priority, and we're committed to providing you with the best service possible. If you ever have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to make every visit exceptional. Safe and happy driving!

October 20, 2023

I have been using Capital Toyota for at least 11 years. In all that time they have been great. The people at Capital have always been extremely courteous, competent and a pleasure to work with! More

by Donna Wharton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brody Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Debbie Smith
Oct 22, 2023 -

Capital Toyota, Inc. responded

Thank you for being a loyal customer of Capital Toyota for over a decade! We truly appreciate your continued trust in us. It's wonderful to hear that our team has consistently provided you with courteous and competent service throughout these years. We strive to make your experience a pleasure, and we're here to assist you whenever you need us. Your satisfaction is our top priority, and we look forward to many more years of serving you. Thank you for your kind words and for being a part of the Capital Toyota family!

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