Capital Toyota, Inc. - Service Center

Capital Toyota, Inc. responded

Thank you for your fantastic feedback! We're thrilled to hear that you've had an awesome experience with both sales and service at our dealership. It's great to know that our team's efficiency and friendliness make your visits enjoyable. We appreciate the comparison to Chick-fil-A, and we strive to provide the same level of niceness and efficiency. If there's anything more we can do for you or if you have further comments, please feel free to reach out. We value your trust in us and look forward to continuing to provide excellent service. Safe and enjoyable driving!

Capital Toyota, Inc. responded

Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you may have experienced. At Capital Toyota, we prioritize the well-being of your vehicle, and we want to assure you that we only use factory-recommended oil and adhere to the specific weight recommendations based on your Toyota model. We understand the importance of maintaining the integrity of your vehicle, and we appreciate your trust in our services. If you have any further concerns or questions, please feel free to reach out to our service team directly. We are committed to ensuring your satisfaction and look forward to the opportunity to address any issues you may have. Thank you for choosing Capital Toyota.

Capital Toyota, Inc. responded

Wow! Thank you for being a loyal customer for the past 25 years – we truly appreciate your trust and support. It's heartening to hear that Capital Toyota has been your go-to dealership for both purchasing and servicing your automobiles. We are delighted to know that you find our team to be great people, and we are committed to maintaining the high standards that have earned your confidence over the years. If there's ever anything more we can do for you or if you have further comments, please don't hesitate to reach out. We value your continued patronage and look forward to serving you for many more years to come.

Capital Toyota, Inc. responded

Thank you so much for your high praise! We're thrilled to hear that your experiences with us have been consistently professional, efficient, and timely. It's wonderful that we could accommodate your needs promptly and that our team takes the time to explain everything to you. We truly appreciate your recommendation and value your trust in us. If there's ever anything else we can do for you or if you have further questions, please don't hesitate to reach out. Safe travels, and thank you for choosing us! 😊🔧🚗

Capital Toyota, Inc. responded

We truly appreciate your wonderful feedback! It's fantastic to hear that everyone at the dealership, from sales to service to the office staff, has been great. Providing friendly and attentive service is our priority, and we're thrilled to know that we've taken care of both you and your vehicle. If there's anything else you need or if you have any questions, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again! 😊🚗🌟

Capital Toyota, Inc. responded

Thank you for your fantastic review! We're delighted to hear that both our sales and service teams at Capital Toyota exceeded your expectations. Your kind words about our service team's excellence in making customer service look easy mean a lot to us. Providing a seamless and positive experience, from answering questions to delivering efficient service, is what we aim for. If there's anything more we can do for you or if you have any additional feedback to share, please feel free to reach out. We appreciate your 5-star rating and look forward to serving you again in the future. Safe travels!

Capital Toyota, Inc. responded

Thank you for sharing your positive experience with Luis, one of our service managers at Capital Toyota! We're delighted to hear that he did a great job in getting your vehicle serviced in a very expeditious manner. Providing efficient service, such as your oil change, tire rotation, and 15-point inspection, is what we aim for, and we're pleased that we met your expectations. We'll be sure to pass on your compliments to Luis. If there's anything else we can do for you or if you have any additional feedback to share, please feel free to reach out. We appreciate your kind words and look forward to serving you again in the future. Safe travels, and thank you for choosing Capital Toyota!

Capital Toyota, Inc. responded

Thank you for sharing your positive experience with us! We're delighted to hear that you've been in twice for scheduled service, and each time, you were pleasantly surprised by how quickly your truck was ready. Providing efficient and timely service is a priority for us, and we're thrilled that we could meet your expectations. If there's anything specific you enjoyed about your visits or if there's anything else we can do for you, please feel free to let us know. We appreciate your trust in us, and we look forward to serving you again in the future. Safe travels, and thank you for choosing Capital Toyota!

Capital Toyota, Inc. responded

We're delighted to hear that we could accommodate your same-day appointment request and efficiently perform the requested services, including a new battery, tire rotation, and oil/filter change. Your satisfaction is our priority, and we appreciate your feedback. It's great to know that you were able to get your car back the same day and that you took advantage of the military discount. Thank you for choosing us, and if you have any more automotive needs or questions, feel free to reach out. Safe travels, and thank you for your service! 🚗💙

Capital Toyota, Inc. responded

Thank you for taking the time to share your love for your Tacoma and your positive experiences with our dealership! We're delighted to hear that you're pleased with both the vehicle and the services we provide. It's fantastic to know that you appreciate the strength of our service department, as well as the warranties and optional extensions we offer. Treating our customers fairly and with respect is a core value for us, and we're thrilled to hear that you've consistently felt well taken care of during your Tacoma's service visits. Your kind words motivate us to continue delivering exceptional service. If there's ever anything more we can do for you or if you have any feedback to share, please feel free to reach out. Thank you for choosing Capital Toyota—we're honored to have you as a valued customer!