Capital Toyota, Inc. - Service Center

Capital Toyota, Inc. responded

We're sorry to hear about your disappointing experience. Your feedback is important to us, and we sincerely apologize for the inconvenience and poor communication you encountered during your visit to Capital Toyota. We understand the frustration this may have caused, and we are committed to addressing and improving the areas that fell short of your expectations. Your concerns will be shared with the team to ensure we learn from this and make necessary adjustments to provide better service in the future. Please expect a call from our Service Manager.

Capital Toyota, Inc. responded

We appreciate your kind words about the very courteous service you received. It's fantastic to hear that you were promptly taken care of even though you arrived early, and that you had a very good experience overall. Customer satisfaction is our priority, and we're delighted that we could make your visit pleasant. If there's anything more we can do for you or if you have any further feedback to share, please feel free to reach out. Thank you for choosing us, and we look forward to serving you again!

Capital Toyota, Inc. responded

We appreciate your kind words about the efficiency and friendliness of our staff while taking care of your car during today's service. It's wonderful to hear that the process was prompt and that you had a positive experience with us. Customer satisfaction is our priority, and we're delighted that we could make your visit smooth and efficient. If there's anything more we can do for you or if you have any further feedback to share, please feel free to reach out. Thank you for choosing us, and we look forward to serving you again!

Capital Toyota, Inc. responded

We appreciate your kind words about the good and responsive service representative, as well as the service on your Tundra. It's wonderful to hear that you had a positive experience with our team, and we're glad to know that your truck was washed before being returned. Customer satisfaction is our priority, and we're delighted that we could provide you with excellent service. If there's anything more we can do for you or if you have any further feedback to share, please feel free to reach out. Thank you for choosing us, and we look forward to serving you again!

Capital Toyota, Inc. responded

Thank you for your positive feedback! We're delighted to hear that you found our team very friendly and well-organized. It's great to know that our facilities, including clean bathrooms and a comfortable waiting room, added to your overall experience. We appreciate your acknowledgment of our efficiency, and we're pleased that you were in and out quickly. If there's anything more we can do for you or if you have any suggestions, please feel free to let us know. We appreciate your support and look forward to serving you again in the future!

Capital Toyota, Inc. responded

Dear Jim, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you received excellent service from our team, particularly from Scott L. We strive to provide exceptional service to all our customers, and your feedback reaffirms that we're on the right track. We truly appreciate your 5-star rating and your kind words. If you ever need anything in the future, please don't hesitate to reach out. Looking forward to serving you again! Capital Toyota

Capital Toyota, Inc. responded

Thank you for taking the time to share your experience with Gwen! We're delighted to hear that she consistently goes above and beyond to ensure you receive great service. Gwen is indeed a valuable member of our team, and we're thrilled to know that she has made such a positive impact on your experience with us. Your feedback is greatly appreciated, and we look forward to continuing to serve you with the same level of excellence.

Capital Toyota, Inc. responded

Dear Fred, Thank you for sharing your positive experience with us! We're delighted to hear that we were able to provide you with a terrific job on your car and get you back on the road swiftly. Your satisfaction is important to us, and we appreciate your feedback. If you ever need anything else or have any questions, feel free to reach out. Best regards, The Capital Toyota Team

Capital Toyota, Inc. responded

Thank you so much for your glowing recommendation! We're thrilled to hear that you had a great experience with our dealership and service department. Your satisfaction is our top priority, and we're delighted that you highly recommend Capital Toyota for anyone in the market for a new car. If you have any friends or family who could benefit from our services, please don't hesitate to send them our way. We appreciate your support and look forward to serving you again in the future. The Capital Toyota Team