Capital Toyota, Inc. - Service Center

Capital Toyota, Inc. responded

Thank you so much for your kind words and for taking the time to share your experience with us! We’re truly grateful for the opportunity to serve you. At Capital Toyota, it’s our mission to ensure every guest feels genuinely cared for and supported—and we’re thrilled to hear that Brody Stokes and our team delivered that level of service. Your trust means everything to us, and we’ll always do our very best to accommodate your needs with a smile. We look forward to seeing you again and continuing to provide the same warm, helpful service you’ve come to expect! 💛🚗

Capital Toyota, Inc. responded

Thank you so much for nearly a decade of trust and loyalty — it means more to us than words can express. We’re honored to be your go-to service center for your Prius, and we’re thrilled to hear that our team continues to deliver the kind of care, quality, and convenience you deserve. From easy online scheduling to a smooth check-in and check-out, we always strive to make your visit as seamless and thoughtful as possible. Knowing that you wouldn’t consider going anywhere else is the highest compliment we could receive. With heartfelt thanks, Your Capital Toyota Service Team

Capital Toyota, Inc. responded

Thank you so much for bringing this to our attention. We truly value your time, and we sincerely apologize that your recent visit took longer than expected — even with an appointment scheduled. That’s not the level of efficiency we aim to provide. Your feedback helps us recognize where we can improve, and we are actively working on ways to make our service process smoother and more timely for all our guests. We appreciate your patience and loyalty, and we would love the opportunity to provide you with a better experience on your next visit. Please don’t hesitate to reach out if we can assist you in any way. Warm regards, Capital Toyota

Capital Toyota, Inc. responded

Thank you so much for your kind words! We’re proud to have Brody as a knowledgeable and helpful resource for all things Prius—and we’re glad he’s made your service visits smooth and easy. We appreciate your trust in Capital Toyota and look forward to serving you again!

Capital Toyota, Inc. responded

Thank you so much, Sherry, for your wonderful feedback! We’re delighted to hear that you enjoyed the cleanliness of our facility and the efficiency and courtesy of our team. Providing an organized and seamless experience — from drop-off to pick-up — is so important to us. We truly appreciate your trust in Capital Toyota and look forward to welcoming you back again soon!

Capital Toyota, Inc. responded

Thank you so much, Katie! Your kind words truly mean a lot to us. We’re so happy to hear that you found our service to be efficient, professional, thorough, and kind and that’s the heart of what we strive for every day at Capital Toyota. We’re honored to have earned your trust and your recommendation, and we look forward to serving you again in the future. If there’s ever anything you need, we’re just a call or visit away.

Capital Toyota, Inc. responded

Thank you so much, El Patron! We’re truly grateful for your kind words. It’s wonderful to hear that our team greeted you with respect and took your concerns seriously—just as every guest deserves. We're especially glad we could provide a thoughtful evaluation that not only addressed your needs but also saved you money. That’s the heart of omotenashi—genuine care and attention to every detail. We look forward to continuing to serve you and are honored to have earned your trust.