Capital Toyota, Inc. - Service Center

The service department is crooked and deceitful, no integrity. Not helpful at all this is the worse Toyota I have engaged with. They cover up their mistakes. Maybe they should just fire the entire staf integrity. Not helpful at all this is the worse Toyota I have engaged with. They cover up their mistakes. Maybe they should just fire the entire staff and start over.. This location is trash compared to the Toyota in Memphis . More

We live in South Georgia right at the GA/FL line app. 30 minutes from Jacksonville and traveled to see my parents at Cloudland Canyon this week. About an hour away from our destination, we ran over somet 30 minutes from Jacksonville and traveled to see my parents at Cloudland Canyon this week. About an hour away from our destination, we ran over something in the road in the middle of no where, in the pouring rain, when it was pitch black outside, and got a flat tire! The nearest Toyota Dealership, was Capital Toyota, so I called and was transferred to Gwen. I am SO glad I was!!! Gwen was so nice, compassionate, and PATIENT with me!!! I explained our situation and mishaps and she worked to get us scheduled with a new tire and wheel, so we could travel back home. She told me to ask for Brody when I came in and I'm glad she referred me to him, because he was also SO wonderful to work with!!! Brody kept me informed on when the part would be in, got everything taken care of, and got us back on the road so we could head back home on time!!! Being over 7 hours away from my "home" toyota dealership was stressful, but Gwen and Brody made this a very enjoyable experience!!!!! Thank you SO very much to you both!!! (All the staff were friendly and welcoming when I walked in also!) From this experience, I would definitely recommend anyone to Capital Toyota for all their service and repairs!! Go See Gwen and Brody and they'll take care of you, like you're "FAMILY" :-) So great meeting you both! Take care and thanks again y'all!!!!!! More

Scott Lunden is always excellent! Great service. Takes great cares of his customers and very professional and friendly. Great service. Takes great cares of his customers and very professional and friendly. More

Louis V was extremely caring and helpful today. While traveling in the area with my paralyzed husband, we had a warning light illuminate in our 2020 Sienna. Capital Toyota folks quickly let me know While traveling in the area with my paralyzed husband, we had a warning light illuminate in our 2020 Sienna. Capital Toyota folks quickly let me know what was going on and quickly took care of everything to get us on our way! Thank you, Louis and team! More

The service department is great always fast and friendly. They are always honest about repairs needed. They are always honest about repairs needed. More

1st time dealing with capital. Scheduled with Gwen, she was great. Strategised maintenance with Scott. Scott was very personable and clear on status and need. In short, felt comfor Scheduled with Gwen, she was great. Strategised maintenance with Scott. Scott was very personable and clear on status and need. In short, felt comfortable and think I got good care for my toy. Much appreciated, thank you. More

Service department does good work in a timely manner and shop is clean and safe shop is clean and safe More

Stopped in for service as we were traveling through the area and had an issue with our RAV4. Everyone was so nice and fixed our vehicle and we were on our way quickly! area and had an issue with our RAV4. Everyone was so nice and fixed our vehicle and we were on our way quickly! More

Wonderful people. Very patient and friendly. Thank you for your service! Have a great day! 😊 Very patient and friendly. Thank you for your service! Have a great day! 😊 More

I Brought my 2016 Corolla in for water damage. Brody provided the upmost customer service, He got me squared away and ansewered any questions I had. Fast forward a couple of week, i ended up buyi Brody provided the upmost customer service, He got me squared away and ansewered any questions I had. Fast forward a couple of week, i ended up buying a new 24 Tundra which Aaron helped me pick out....Aaron is another amazing individual. I had my disabled 5 year old with me, and Aaron was patient every step of the way. A week after I brought my new truck to have wheel locks put on and a screw pulled out of my sidewall. Brodys Schedule was tight for a saturday. However; He worked his majic and manajed to squeeze me in.... More