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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.8
459 Reviews
Call Service Center (423) 892-0661

459 Reviews of Capital Toyota, Inc. - Service Center

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November 18, 2024

Scott Lunden is always excellent! Great service. Takes great cares of his customers and very professional and friendly. More

by Alrogers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your kind words! 🌟 We couldn’t agree more—Scott Lunden truly is excellent! We're so glad to hear he provided you with great service while taking such good care of you. Professionalism and friendliness are hallmarks of what we aim for, and it’s wonderful to know Scott delivered that experience. 💙 Thank you for choosing Capital Toyota, and we look forward to serving you again! 🚗😊

November 15, 2024

Louis V was extremely caring and helpful today. While traveling in the area with my paralyzed husband, we had a warning light illuminate in our 2020 Sienna. Capital Toyota folks quickly let me know More

by nanna032706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Capital Toyota, Inc. responded

Thank you so much for sharing your experience! 🌟 We’re so glad Louis and the team were able to assist you quickly and get you back on the road. We understand how important it is to have a reliable vehicle, especially while traveling, and we’re honored to have been able to help. 🚗💙 Thank you for choosing Capital Toyota, and please don’t hesitate to reach out if you need anything in the future. Safe travels to you and your husband! 😊

November 08, 2024

The service department is great always fast and friendly. They are always honest about repairs needed. More

by Hoffersj121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brody Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your kind words! We’re delighted to hear that our service team consistently provides you with fast, friendly, and honest service. Transparency and quality care are at the heart of what we do, and it's wonderful to know you feel taken care of every time you visit. We truly appreciate your trust in us and look forward to serving you again at Capital Toyota. Safe travels!

November 07, 2024

1st time dealing with capital. Scheduled with Gwen, she was great. Strategised maintenance with Scott. Scott was very personable and clear on status and need. In short, felt comfor More

by Thirdegree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gwen Livley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Capital Toyota, Inc. responded

Thank you so much for sharing your experience with us! We're thrilled to hear that your first visit with Capital Toyota was a positive one. Gwen and Scott are fantastic, and it’s wonderful to know they provided you with clear, personalized care for your Toyota. Making you feel comfortable and confident in our service is what we’re all about! We truly appreciate your trust and look forward to being here for all your future needs. Thank you again, and safe travels!

November 05, 2024

Service department does good work in a timely manner and shop is clean and safe More

by lanfan29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2024 -

Capital Toyota, Inc. responded

Thank you for sharing your experience with our service department! We're so pleased to hear that our team provided timely, high-quality work and that you found our shop clean and safe. We believe a well-maintained, welcoming environment is just as important as the care we put into each vehicle. If there’s anything more we can do for you, please don’t hesitate to reach out. We look forward to serving you again soon. Safe travels!

November 04, 2024

Stopped in for service as we were traveling through the area and had an issue with our RAV4. Everyone was so nice and fixed our vehicle and we were on our way quickly! More

by CJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brody Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

Capital Toyota, Inc. responded

Hi CJ, Thank you so much for stopping by and sharing your experience! We're delighted we could help you out during your travels and get your RAV4 back on the road quickly. Our team loves making sure everyone feels welcome, especially when they're just passing through. We hope the rest of your journey was smooth and enjoyable. If you’re ever in the area again, don’t hesitate to stop by—we’re always here to help!

November 03, 2024

Wonderful people. Very patient and friendly. Thank you for your service! Have a great day! 😊 More

by Cgonzalez93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonah
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Nov 06, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your kind words! We're thrilled to hear that you found our team patient and friendly—it’s always our goal to make sure every visit is as pleasant and stress-free as possible. Your appreciation means a lot to us, and we’re grateful to have had the chance to serve you. Wishing you a fantastic day as well! 😊

October 20, 2024

I Brought my 2016 Corolla in for water damage. Brody provided the upmost customer service, He got me squared away and ansewered any questions I had. Fast forward a couple of week, i ended up buyi More

by akammermeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Sterzik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brody Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2024 -

Capital Toyota, Inc. responded

Thank you so much for sharing your story! We’re thrilled to hear about your positive experiences with Brody and Aaron. It’s fantastic to know that Brody provided outstanding customer service and went above and beyond to help with your 2016 Corolla, as well as making sure you were taken care of with your new 2024 Tundra. Aaron's patience and support, especially with your little one, mean the world to us—we're so glad he made your buying experience comfortable and enjoyable. We’re grateful for your trust in us, and we're always here to help, even on a busy Saturday! If you ever need anything else, don’t hesitate to reach out. Congratulations on your new Tundra!

October 19, 2024

Excellent service. Done on time. Clean and neat service area. Waiting period was less. Over all good service More

by vsimon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your kind words! We're delighted to hear that you had an excellent experience with us. It's great to know that the service was completed on time and that you found our service area clean and organized. We always aim to make your visit as smooth and efficient as possible, so we're glad the waiting period was shorter than expected. We look forward to serving you again in the future. Thanks for choosing us!

October 19, 2024

Always a pleasant experience at Capital Toyota! Best service department in Chattanooga! Thanks Richard Levi! More

by TIm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

Capital Toyota, Inc. responded

Thank you for your wonderful feedback! We’re so glad to hear that you consistently have a pleasant experience at Capital Toyota. Our service department strives to provide the best care possible, and we appreciate your shoutout to Richard Levi! If you need anything in the future, feel free to reach out. We look forward to serving you again soon!

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