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Capital Toyota, Inc.

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.9
1,528 Reviews
Capital Toyota has been serving Chattanooga, TN and the surrounding Hamilton County area since 1967. In fact, we were the very first Toyota dealer in the state of Tennessee. We specialize in the full line up of Toyota and Scion products including the best-selling car in the world, the Toyota Camry. Other Toyota cars include the Corolla, Highlander, Tacoma, and the Tundra. And if you are considering a pre-owned vehicle of any make or model, then you have come to the right place. We have one of the largest inventories of Pre-Owned Vehicles in the area. Capital Toyota is one of the most complete car dealerships around. If you have an automobile need of any kind, we can deliver! Please visit our Service Center, Parts Center, Collision Center, Detail Center, or Finance Center for more information. Here at Capital Toyota, we strive to treat each customer as we would a guest in our home. Furthermore, Capital Toyota treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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5808 Lee Highway

Chattanooga, TN

37421

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Showing 1,528 reviews

September 13, 2024

Car had a few defects, and problems I wasn’t aware of. However, when we brought it to their attention they were willing to fix it. They took the necessary steps to ensure I was satisfied even though they More

by jeremich042013
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chandler Capehart
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan
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Sep 24, 2024 -

Capital Toyota, Inc. responded

Thank you for sharing your feedback. We sincerely apologize for the issues you encountered with your vehicle. We're glad to hear that our team is willing to address the defects and problems, and we’re committed to ensuring you have a positive outcome. Your satisfaction is very important to us, and we appreciate your patience as we work to resolve these issues. If you have any further concerns or need assistance, please don’t hesitate to reach out. Thank you for choosing Capital Toyota!

September 11, 2024

Very good service and staff to work with. I did not feel pressured during my experience working with the staff. More

by titans7453
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Capital Toyota, Inc. responded

Thank you for your kind words! We’re delighted to hear that you had a positive experience with our service staff, and that you felt comfortable throughout the process. Our team strives to provide a pressure-free environment and excellent service, so your feedback means a lot to us. If you need anything in the future, we’re always here to help. Have a great day!

September 09, 2024

Great experience with this car dealership and staff! Would definitely recommend to anyone looking to buy a new vehicle. More

by dsimpson37377
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curry Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Simmons
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Sep 10, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your wonderful review! We're thrilled to hear you had a great experience with our team at Capital Toyota. Your recommendation means the world to us, and we're grateful for the opportunity to assist you in finding your new vehicle. If you ever need anything in the future, don’t hesitate to reach out. We’re here for you!

September 04, 2024

Wonderful service, we were very pleased with Marco and his professionalism. Chris in the sales department was also wonderful to work with. More

by Maddharv
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your kind words! We're thrilled to hear that Marco provided you with wonderful service and that Chris in the service department was great to work with as well. We strive to offer a professional and seamless experience for our customers, and it's fantastic to know we met your expectations. If there's anything else you need, don't hesitate to reach out!

September 03, 2024

Loved the pickup car return after service. Service team is very helpful and took good care of my car. More

by susanc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2024 -

Capital Toyota, Inc. responded

Thank you for your positive feedback! We’re so glad you loved the pickup and return service and that our team took great care of your car. Our goal is to make your experience as convenient and pleasant as possible. If you need anything else, we’re always here to help!

August 30, 2024

Service is always fast and friendly. I am always impressed by how quickly they take care of you. More

by tl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brody Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your kind words! We’re thrilled to hear that you consistently find our service fast and friendly. It’s our goal to provide quick and efficient care for all our customers, and we’re delighted that we’re meeting your expectations. We look forward to serving you again soon!

August 22, 2024

Did the job very fast everyone was very pleasant to me thank you very much, Deborah Fuller More

by Deborahfuller989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Capital Toyota, Inc. responded

Hi Deborah, Thank you for your kind words! We’re delighted to hear that our team was able to complete the job quickly and that you had a pleasant experience with us. Your satisfaction is our priority, and we’re grateful for your appreciation. If you need any further assistance or have more feedback, please don’t hesitate to reach out. We look forward to serving you again!

August 22, 2024

Extremely helpful- Curry made the process quick and easy. He was knowledgeable and confident- not pushy at all, and very thorough. More

by Andra
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chandler Capehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curry Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Capital Toyota, Inc. responded

Thank you for your wonderful feedback! We’re delighted to hear that Curry made your experience quick, easy, and thorough. His knowledge and confidence, combined with a non-pushy approach, are exactly what we strive for in providing excellent service. We appreciate your kind words and look forward to assisting you again in the future. If you need anything else, please feel free to reach out.

August 20, 2024

Best car purchase experience ever by FAR. Patrick Shadrick and Doyala are a great team. More

by Bella Dog.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Shadrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doyala (?? Last name) answered phone inquiry
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Aug 30, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your amazing feedback! We’re thrilled to hear that you had the best car purchase experience ever with us. It’s wonderful to know that Patrick Shadrick and Doyala made such a positive impact on your experience. We truly appreciate your kind words and look forward to assisting you with any future needs. If you have any questions or need further assistance, please don’t hesitate to reach out.

August 19, 2024

Courtesy and polite and very quick in job! Would highly recommend to my family and friends! More

by Go Vols!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our team courteous, polite, and efficient. Your recommendation to family and friends means a lot to us! If there’s anything else we can assist you with or if you have any more feedback, please feel free to reach out. We look forward to seeing you again!

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