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Capital Toyota, Inc.

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.9
1,543 Reviews
Capital Toyota has been serving Chattanooga, TN and the surrounding Hamilton County area since 1967. In fact, we were the very first Toyota dealer in the state of Tennessee. We specialize in the full line up of Toyota and Scion products including the best-selling car in the world, the Toyota Camry. Other Toyota cars include the Corolla, Highlander, Tacoma, and the Tundra. And if you are considering a pre-owned vehicle of any make or model, then you have come to the right place. We have one of the largest inventories of Pre-Owned Vehicles in the area. Capital Toyota is one of the most complete car dealerships around. If you have an automobile need of any kind, we can deliver! Please visit our Service Center, Parts Center, Collision Center, Detail Center, or Finance Center for more information. Here at Capital Toyota, we strive to treat each customer as we would a guest in our home. Furthermore, Capital Toyota treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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5808 Lee Highway

Chattanooga, TN

37421

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Showing 1,543 reviews

October 02, 2024

Purchasing here was simple and easy. Patrick took very good care of us and I would definitely use him again in the future. More

by Dylan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Patrick Shadrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Capital Toyota, Inc. responded

Thank you for your kind words, Dylan! We’re thrilled to hear that your purchasing experience was simple and easy, and that Patrick took such great care of you. We truly appreciate your trust and look forward to serving you again in the future. If you need anything else, don’t hesitate to reach out!

October 02, 2024

Service department was first rate. Answered all of my questions in a manner and kept me informed on the work progress. More

by garvichm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Capital Toyota, Inc. responded

Thank you for your fantastic feedback! We're delighted to hear that our service department met your expectations and kept you informed throughout the process. Your questions are important to us, and we’re glad our team could provide you with the answers you needed. If you have any more questions or need assistance in the future, don’t hesitate to reach out. We look forward to serving you again!

October 01, 2024

My recent buying experience was one of the best. Curry & Chandler were fantastic to work with. Highly recommend and will shop here again! More

by rabyjessd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chandler Capehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curry Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your kind words and recommendation! We’re thrilled to hear that Curry and Chandler made your buying experience one of the best. Our team strives to create a positive and enjoyable experience for every guest, and it’s wonderful to know we hit the mark for you. We look forward to welcoming you back in the future and continuing to provide you with excellent service. Enjoy your new vehicle, and we’re always here if you need anything!

September 30, 2024

Great service and quality work. The service department and salesman are fantastic. I will recommend to others. More

by M.miller2308MM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Capital Toyota, Inc. responded

Thank you for your wonderful feedback! We're so glad to hear that you had a great experience with our service department and sales team. Providing top-notch service and quality work is what we strive for, and it’s fantastic to know we made a positive impression. Your recommendation means the world to us! We look forward to serving you and anyone you send our way in the future. If there’s anything else we can do, don’t hesitate to reach out!

September 28, 2024

Dealer was very professional, and the vehicle was due on time and the greets were very helpful More

by Fishingbob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Shuford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamey Blevins, Ashley Foster
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Oct 02, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your kind words! We’re thrilled to hear that you found our team professional and that your vehicle was delivered on time. Our greeters work hard to provide helpful service, and it’s wonderful to know they made a positive impression on you. We truly appreciate your feedback and look forward to serving you again in the future!

September 28, 2024

Capital Toyota of Chattanooga gives the best service ever for my Highlander. Their employees are well trained, friendly, and efficient. They answer all my questions and inspire confidence. More

by bhpurcell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your wonderful feedback! We’re delighted to hear that you consistently receive the best service for your Highlander at Capital Toyota of Chattanooga. Our team takes pride in being well-trained, friendly, and efficient, and it’s great to know that they inspire confidence in you. We truly appreciate your trust in us and look forward to continuing to provide you with exceptional service in the future!

September 27, 2024

Capital Toyota of Chattanooga has always given my car the best of care. I never have been disappointed. More

by lassos_unrated.0i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kokby
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Oct 02, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your loyalty and kind words! It means the world to us that you’ve always trusted Capital Toyota of Chattanooga with your car’s care. Our team is dedicated to providing the best service possible, and we’re so happy to know we’ve never disappointed you. We look forward to continuing to take care of your vehicle for many years to come. If you ever need anything, don’t hesitate to reach out!

September 27, 2024

Very fast and very good service. Picked up my car and brought it back to me . Thank you More

by craftypatd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your kind words! We’re glad to hear that you had a fast and seamless service experience. Our team is always happy to go the extra mile, including picking up and delivering your car for added convenience. If there’s anything else we can do for you, don’t hesitate to let us know. We look forward to serving you again in the future!

September 26, 2024

They do good work and are courteous. I wasn't there too long. However, I did not receive a phone call reminder, and that would have helped. More

by karenqrushing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Foster
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Oct 02, 2024 -

Capital Toyota, Inc. responded

Thank you for your feedback, Karen! We’re so glad to hear that you found our team courteous and that your service was efficient. We strive to provide excellent work for all our customers. We also appreciate your suggestion regarding the phone call reminders, and we’ll take that into consideration to improve our service. Thank you for bringing it to our attention, and we look forward to serving you again!

September 25, 2024

Half time time Richard is tolerable, the other half he acts like a word I would slap my kids for sayin gout loud. Now, when I call to ask for a service adviser, I just say "Not Richard". More

by Jay Stemple
Recommend Dealer
No
Employees Worked With
Richard Levi
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2024 -

Capital Toyota, Inc. responded

Thank you for sharing your feedback, Jay. We sincerely apologize for the negative experience you've had, and we want to assure you that we take your concerns very seriously. Our goal is to provide every guest with a positive, respectful, and helpful experience, and we are sorry we fell short in this instance. We will address this internally to ensure that all of our customers feel valued and appreciated. If you’re open to it, we’d love the opportunity to speak with you further and ensure your next visit is a much better one. Please feel free to reach out to me directly ask for Marty Woody. Thank you for bringing this to our attention, and we hope to restore your trust in us.

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