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Capital Toyota, Inc.

Chattanooga, TN

4.8
1,591 Reviews
Capital Toyota has been serving Chattanooga, TN and the surrounding Hamilton County area since 1967. In fact, we were the very first Toyota dealer in the state of Tennessee. We specialize in the full line up of Toyota and Scion products including the best-selling car in the world, the Toyota Camry. Other Toyota cars include the Corolla, Highlander, Tacoma, and the Tundra. And if you are considering a pre-owned vehicle of any make or model, then you have come to the right place. We have one of the largest inventories of Pre-Owned Vehicles in the area. Capital Toyota is one of the most complete car dealerships around. If you have an automobile need of any kind, we can deliver! Please visit our Service Center, Parts Center, Collision Center, Detail Center, or Finance Center for more information. Here at Capital Toyota, we strive to treat each customer as we would a guest in our home. Furthermore, Capital Toyota treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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5808 Lee Highway

Chattanooga, TN

37421

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Showing 1,591 reviews

August 12, 2022

Chris was our service agent. He did a great job! The experience at Capital Toyota was excellent! More

by Gary Field
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Capital Toyota, Inc. responded

Hi Gary and thank you for taking the time to leave a great review!

Aug 15, 2022 -

Gary Field responded

Great service department!

August 11, 2022

Had my car serviced this morning and couldn’t have had a better experience. Was gonna leave it for the day, even though it was a minor service, but before my ride arrived they were done. In just 45 minute More

by Tina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Capital Toyota, Inc. responded

Hi Tina and thank you for the 5-star review!

August 10, 2022

Scott in the Service Dept kept me informed as I got my car repaired. Capitol Toyota does a good job taking care of my vehicle More

by Steve
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Capital Toyota, Inc. responded

Hi Steve and thank you for the great review!

August 07, 2022

Marquita is great. Excellent to work with. Didn’t take long to get things done. More

by Roupp’s
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marquita Jones
Aug 15, 2022 -

Capital Toyota, Inc. responded

Thank you for the 5-star review!

August 06, 2022

We were on a long road trip when engine light came on. The Capital team, Brody, James and Mark graciously serviced our vehicle 30 minutes before closing on a Saturday afternoon. They diagnosed and repla More

by Donna H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brody, James and Mark
Aug 15, 2022 -

Capital Toyota, Inc. responded

Hi Donna and thank you for taking the time to leave a great review! Hope the rest of the trip went well!

August 03, 2022

Very good service. I apologize to service rep for thinking it was time for an oil change when it wasn't time. Asked about what had happened to the weather app and he e More

by Johnw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brody Stokes
Aug 03, 2022 -

Capital Toyota, Inc. responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.

August 03, 2022

Marquita was an absolute joy to work with. We went in knowing what we wanted, and she made sure we left satisfied. Her knowledge and expertise made closing on our SUV easy and seamless. I will More

by DeeM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marquita Jones
Aug 15, 2022 -

Capital Toyota, Inc. responded

Thank you for the great review Dee and we are glad you had a great experience with Marquita!

August 03, 2022

We went in unsure of what we wanted and they helped us out and gave us an outstanding car buying experience More

by Justinll0526
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marquita Jones
Aug 15, 2022 -

Capital Toyota, Inc. responded

Welcome to the Capital Toyota Family and thank you for the great review!

August 01, 2022

Scot was very helpful when I stopped by the Chattanooga location. Amazing place to buy your next vehicle!! More

by samiam3356
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scot Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Capital Toyota, Inc. responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.

August 01, 2022

Love the service, not the wait. 1 hour 20 mins after my appointment my car was taken back. Too long to wait for an oil change. More

by LSmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Capital Toyota, Inc. responded

It pains us to hear your feedback regarding your recent dealership experience. The frustration you encountered due to us being short-handed is understandable and your experience is unacceptable. We hope for a future opportunity to make this right for you.

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