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Capital Toyota, Inc.

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.9
1,528 Reviews
Capital Toyota has been serving Chattanooga, TN and the surrounding Hamilton County area since 1967. In fact, we were the very first Toyota dealer in the state of Tennessee. We specialize in the full line up of Toyota and Scion products including the best-selling car in the world, the Toyota Camry. Other Toyota cars include the Corolla, Highlander, Tacoma, and the Tundra. And if you are considering a pre-owned vehicle of any make or model, then you have come to the right place. We have one of the largest inventories of Pre-Owned Vehicles in the area. Capital Toyota is one of the most complete car dealerships around. If you have an automobile need of any kind, we can deliver! Please visit our Service Center, Parts Center, Collision Center, Detail Center, or Finance Center for more information. Here at Capital Toyota, we strive to treat each customer as we would a guest in our home. Furthermore, Capital Toyota treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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5808 Lee Highway

Chattanooga, TN

37421

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Showing 1,528 reviews

October 11, 2024

I live in Cleveland, TN but drive to the Chattanooga dealership. The Chattanooga dealership is very organized. I schedule my appointment. I am greeted & out the door within an hour. The Cleveland dealer More

by KB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levi
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Oct 18, 2024 -

Capital Toyota, Inc. responded

Thank you so much for sharing your experience with us at Capital Toyota. We are truly grateful that you drive the extra distance to visit our Chattanooga dealership, and we're thrilled to hear that you're pleased with the level of service and organization we provide. It's our goal to make sure each visit is as smooth and efficient as possible, and we’re glad we’ve been able to do that for you! We’re sorry to hear about your experience at the Cleveland dealership, and we understand how frustrating it must have been. Ensuring your vehicle is in the best possible condition when it leaves our care is our top priority, and we’re disappointed to hear that the tire pressure wasn’t properly addressed. Your feedback is invaluable to us, and we’re always striving to improve. If there’s anything more we can do to make your visits even better, please don’t hesitate to let us know. We look forward to serving you again and continuing to meet your expectations!

October 10, 2024

I’ve always been pleased in the past, but prices are up and services are down. I bought tires there so that it would be easy to have them rotated when I had my vehicle serviced. I was told after the tires More

by rkk319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonah Johnson
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Oct 24, 2024 -

Capital Toyota, Inc. responded

Thank you for sharing your experience with us. We genuinely appreciate your feedback and understand your frustration regarding the changes in our services and pricing. I want to clarify that if you purchased your tires from us, you absolutely do qualify for free tire rotations. We apologize for any confusion regarding this policy and appreciate your understanding. Your loyalty means a lot to us, and we want to ensure that your future experiences with us are positive. If you’d like to discuss this further or if there’s anything else we can assist you with, please feel free to reach out. Thank you for being a valued part of our community!

October 07, 2024

It is very good. I purchased my Prius in 2017 and I have been very pleased with the service. More

by Eherring3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brody Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your kind words and for being a part of the Capital Toyota family since 2017! We're thrilled to hear that you've been pleased with both your Prius and the service you've received over the years. Your satisfaction is what drives us, and we’re grateful for the trust you’ve placed in us. If there’s anything more we can do to make your experience even better, please don’t hesitate to reach out. We look forward to serving you for many more years to come!

October 07, 2024

Awesome customer service, like usual. Gwen and Chris are always a pleasure. I'll be back, Tim More

by timleeamy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gwen Livley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Capital Toyota, Inc. responded

Thank you so much, Tim! We're thrilled to hear that Gwen and Chris have provided you with the awesome customer service you’ve come to expect. It’s always a pleasure to have you with us, and we truly appreciate your continued trust in our team. We’ll be sure to pass along your kind words to them! Looking forward to seeing you again soon!

October 05, 2024

Great customer service easy to work with for all my service needs easy to schedule appointments More

by Tobytorque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonah Johnson
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Oct 07, 2024 -

Capital Toyota, Inc. responded

Thank you for your wonderful feedback! We're so happy to hear that scheduling your service appointments has been easy and that our team continues to provide great customer service. Your trust and satisfaction are our top priorities, and we’re always here to make sure your service needs are met smoothly. If there’s anything else we can do for you, please don’t hesitate to let us know!

October 02, 2024

Purchasing here was simple and easy. Patrick took very good care of us and I would definitely use him again in the future. More

by Dylan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Patrick Shadrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Capital Toyota, Inc. responded

Thank you for your kind words, Dylan! We’re thrilled to hear that your purchasing experience was simple and easy, and that Patrick took such great care of you. We truly appreciate your trust and look forward to serving you again in the future. If you need anything else, don’t hesitate to reach out!

October 02, 2024

Service department was first rate. Answered all of my questions in a manner and kept me informed on the work progress. More

by garvichm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Capital Toyota, Inc. responded

Thank you for your fantastic feedback! We're delighted to hear that our service department met your expectations and kept you informed throughout the process. Your questions are important to us, and we’re glad our team could provide you with the answers you needed. If you have any more questions or need assistance in the future, don’t hesitate to reach out. We look forward to serving you again!

October 01, 2024

My recent buying experience was one of the best. Curry & Chandler were fantastic to work with. Highly recommend and will shop here again! More

by rabyjessd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chandler Capehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curry Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your kind words and recommendation! We’re thrilled to hear that Curry and Chandler made your buying experience one of the best. Our team strives to create a positive and enjoyable experience for every guest, and it’s wonderful to know we hit the mark for you. We look forward to welcoming you back in the future and continuing to provide you with excellent service. Enjoy your new vehicle, and we’re always here if you need anything!

September 30, 2024

Great service and quality work. The service department and salesman are fantastic. I will recommend to others. More

by M.miller2308MM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Capital Toyota, Inc. responded

Thank you for your wonderful feedback! We're so glad to hear that you had a great experience with our service department and sales team. Providing top-notch service and quality work is what we strive for, and it’s fantastic to know we made a positive impression. Your recommendation means the world to us! We look forward to serving you and anyone you send our way in the future. If there’s anything else we can do, don’t hesitate to reach out!

September 28, 2024

Dealer was very professional, and the vehicle was due on time and the greets were very helpful More

by Fishingbob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Shuford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamey Blevins, Ashley Foster
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Oct 02, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your kind words! We’re thrilled to hear that you found our team professional and that your vehicle was delivered on time. Our greeters work hard to provide helpful service, and it’s wonderful to know they made a positive impression on you. We truly appreciate your feedback and look forward to serving you again in the future!

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