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Capital Toyota, Inc.

Chattanooga, TN

4.9
1,492 Reviews
Capital Toyota has been serving Chattanooga, TN and the surrounding Hamilton County area since 1967. In fact, we were the very first Toyota dealer in the state of Tennessee. We specialize in the full line up of Toyota and Scion products including the best-selling car in the world, the Toyota Camry. Other Toyota cars include the Corolla, Highlander, Tacoma, and the Tundra. And if you are considering a pre-owned vehicle of any make or model, then you have come to the right place. We have one of the largest inventories of Pre-Owned Vehicles in the area. Capital Toyota is one of the most complete car dealerships around. If you have an automobile need of any kind, we can deliver! Please visit our Service Center, Parts Center, Collision Center, Detail Center, or Finance Center for more information. Here at Capital Toyota, we strive to treat each customer as we would a guest in our home. Furthermore, Capital Toyota treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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5808 Lee Highway

Chattanooga, TN

37421

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Showing 1,492 reviews

August 01, 2022

Love the service, not the wait. 1 hour 20 mins after my appointment my car was taken back. Too long to wait for an oil change. More

by LSmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Capital Toyota, Inc. responded

It pains us to hear your feedback regarding your recent dealership experience. The frustration you encountered due to us being short-handed is understandable and your experience is unacceptable. We hope for a future opportunity to make this right for you.

July 31, 2022

Gary in Service and Debbie the Valet driver were excellent, and communicated well. Will be back again next time I need service! More

by ccshenkle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary, Debbie,
Aug 03, 2022 -

Capital Toyota, Inc. responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.

July 13, 2022

I really enjoyed Marquita she was very knowledgeable,detailed and patient She made sure I was certain I was making the right decision. I love my new ride More

by T.R.Cope
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marquita Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Capital Toyota, Inc. responded

Thank you for the great review! We are glad to hear you had a great experience with Marquita!

July 13, 2022

Have told me 3 times they would book my appointment for window tinting. After more than a year, they still haven’t bothered. Very high prices on tires. More

by Denton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
AJ Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2022 -

Capital Toyota, Inc. responded

Hello Denton, We would like to help you and all you need to do is give us a call. When you do ask for Jim Taylor.

July 09, 2022

This dealership is always great with communication and excellent customer service. We love the valet! More

by Bryllian378
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Capital Toyota, Inc. responded

Thank you for the great review and we are happy to hear you enjoy the valet service!

July 09, 2022

Everyone I had contact with in the service department was friendly and helpful. They completed my service in less than expected time too! More

by Lindabucky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Jul 13, 2022 -

Capital Toyota, Inc. responded

Hi Linda and thank you for the great review!

July 07, 2022

Rodney was excellent. Received the car and coordinated the process, but much more importantly give some advice on how to deal with some scratches and damage on the bumper More

by Foskeypaul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney
Jul 13, 2022 -

Capital Toyota, Inc. responded

Hi Paul and thank you for the great review! We all enjoy his sense of humor too!

July 04, 2022

She was the greatest! Hands down best experience I’ve ever had buying a new car! Definitely recommend her! More

by Tifkill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marquita Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Capital Toyota, Inc. responded

Thank you for the great review and we are glad to hear you had a great experience with Marquita!

July 02, 2022

Hands down the most honest and trustworthy salesperson I have ever worked with! Tremendous personality and asked question to make sure we were shopping vehicle that met our needs. She will definitely be s More

by Jaygann11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marquita Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Capital Toyota, Inc. responded

We are so glad to hear you had a great experience with Marquita and thank you for the review!

July 01, 2022

Marquita is Awesome! If you need a car you definitely need to go see her! More

by Crystalpgann
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marquita Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Capital Toyota, Inc. responded

Thank you for the great review Crystal and we are glad to hear you had a great experience with Marquita!

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