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Capital Toyota, Inc.

Chattanooga, TN

4.8
1,597 Reviews
Capital Toyota has been serving Chattanooga, TN and the surrounding Hamilton County area since 1967. In fact, we were the very first Toyota dealer in the state of Tennessee. We specialize in the full line up of Toyota and Scion products including the best-selling car in the world, the Toyota Camry. Other Toyota cars include the Corolla, Highlander, Tacoma, and the Tundra. And if you are considering a pre-owned vehicle of any make or model, then you have come to the right place. We have one of the largest inventories of Pre-Owned Vehicles in the area. Capital Toyota is one of the most complete car dealerships around. If you have an automobile need of any kind, we can deliver! Please visit our Service Center, Parts Center, Collision Center, Detail Center, or Finance Center for more information. Here at Capital Toyota, we strive to treat each customer as we would a guest in our home. Furthermore, Capital Toyota treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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5808 Lee Highway

Chattanooga, TN

37421

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Showing 1,597 reviews

May 09, 2023

Svc was great. From the Ladies answering the phones to Gary in service ! I was in and out in less than 45 minutes. Thank you for your awesome customer service More

by Nsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gwen Livley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2023 -

Capital Toyota, Inc. responded

Thank you for your wonderful review! We're thrilled to hear that you had a great service experience with us. From our friendly receptionists to Gary in service, our team is dedicated to providing exceptional customer service. We understand the value of your time, and we strive to make your service visit as efficient as possible. It's fantastic to know that we were able to get you in and out in less than 45 minutes. Your kind words about our customer service are truly appreciated. We will be sure to pass along your gratitude to the entire team. If you ever have any further questions or need any additional assistance, please don't hesitate to reach out. Thank you again for choosing us and for your support. We look forward to serving you in the future with the same level of care and efficiency.

May 08, 2023

The best customer service from the moment I stepped foot on the lot. 10/10 More

by Morgan Thomas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Curry Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Cordell
May 12, 2023 -

Capital Toyota, Inc. responded

Thank you so much for your outstanding review! We're thrilled to hear that you received the best customer service from the moment you arrived at our lot. Providing exceptional service is our top priority, and we're delighted that our team made a positive impression on you. We value your feedback and appreciate your recognition of our efforts. It's truly rewarding to receive a 10/10 rating from a satisfied customer like yourself. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We're here to assist you in any way we can. Thank you again for choosing us and for your kind words. We look forward to serving you with the same level of excellence in the future.

May 05, 2023

Best sales guy ever not even close. None else even compare to how awesome he is More

by lwinter08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Curry Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Capital Toyota, Inc. responded

Thank you so much for taking the time to leave us a stellar 5-star review! We truly appreciate your kind words and are delighted to hear that your experience with our sales team at Capital Toyota was exceptional. We take great pride in providing outstanding service to our customers, and it's wonderful to know that our sales representative went above and beyond to ensure your satisfaction. We strive to make every interaction as smooth and enjoyable as possible, and it is gratifying to learn that we have met your expectations. Your praise for our salesperson means a lot to us. We believe that our team members are the heart of our dealership, and we continually work to ensure that they are knowledgeable, friendly, and attentive to our customers' needs. We will make sure to recognize your review and commend the salesperson for their outstanding performance. Once again, thank you for choosing Capital Toyota and for sharing your positive experience. We truly value your feedback and look forward to serving you again in the future. Should you have any further questions or require any assistance, please do not hesitate to reach out to us.

April 30, 2023

Excellent sales and finance personnel. Friendly and knowledgeable. Attentive without being pushy or overbearing. The dealership showroom is wonderful. Very comfortable. No complaints oth More

by tongs-indices.0g
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Marco Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Simmons
May 01, 2023 -

Capital Toyota, Inc. responded

Thank you for taking the time to leave us a review on Google! We are thrilled to hear that you had an excellent experience with our sales and finance personnel, and that they were friendly, knowledgeable, and attentive without being pushy or overbearing. At Capital Toyota, we pride ourselves on providing exceptional customer service and ensuring that our customers feel comfortable and well taken care of. We are delighted to hear that our team was able to meet your expectations and provide you with the service you deserve. We apologize for the inconvenience caused by the flickering light bulb in our showroom. We will address this issue promptly to ensure that it is remedied and does not occur again in the future. Thank you for choosing Capital Toyota as your preferred dealership. We appreciate your business and look forward to serving you in the future. If there is anything we can do to assist you further, please do not hesitate to contact us.

April 28, 2023

I took my Volvo over to Capital Toyota PreOwned Service Center because it would not start. Brody and Donnie were very helpful and got me back on the road the same day. I will be back for my next service. More

by stokesg074
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brody Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donnie Thacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2023 -

Capital Toyota, Inc. responded

Thank you for sharing your positive experience with Brody, Donnie and the team at Capital Toyota PreOwned Service Center. We are pleased to hear that they were able to quickly diagnose and fix the issue with your Volvo, and that you were back on the road the same day. At Capital Toyota, we understand the importance of having a reliable vehicle and we strive to provide prompt and efficient service to all of our customers. We are glad to hear that Brody and Donnie were helpful and provided you with excellent service. We appreciate your loyalty and look forward to serving you for all of your future service needs. Thank you for choosing Capital Toyota PreOwned Service Center.

April 27, 2023

The best and fastest car buying experience ever! Curry made sure to go above and beyond to make sure I got what I was looking for in a new vehicle. He was attentive to my needs and made sure to answ More

by Kpmeyers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Curry Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Kaufman
Apr 28, 2023 -

Capital Toyota, Inc. responded

Thank you for sharing your experience with Curry and Capital Toyota. We are thrilled to hear that you had the best and fastest car buying experience ever, and that Curry was able to exceed your expectations. At Capital Toyota, we strive to provide our customers with a stress-free and enjoyable car buying experience, and we are so glad to hear that Curry was able to make that happen for you. We will make sure to pass along your kind words to him and the rest of our team. Congratulations on your new Avalon! We are delighted to hear that you are loving it and that it meets all of your needs. We hope you continue to enjoy it for many years to come. Thank you for choosing Capital Toyota for your vehicle purchase. We appreciate your business and hope to serve you again in the future.

April 27, 2023

Worked with Curry Stone. I found a truck on the website, showed up to look at it and Curry took great care of me. I absolutely love my Tacoma! Thank you Curry! More

by joshuagass
Recommend Dealer
Yes
Employees Worked With
Curry Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2023 -

Capital Toyota, Inc. responded

Thank you for taking the time to leave such a positive review of your experience with Curry and Capital Toyota. We are thrilled to hear that you had a great experience and that you love your new Tacoma! At Capital Toyota, we are committed to providing excellent customer service and helping our customers find the perfect vehicle to fit their needs. We are so glad to hear that Curry was able to assist you in finding the truck you were looking for and provided you with great care throughout the process. We will make sure to pass along your kind words to Curry and the rest of our team. It is feedback like yours that motivates us to continue providing the best possible service to all of our customers. Thank you for choosing Capital Toyota for your vehicle purchase. We hope you continue to enjoy your Tacoma for years to come.

April 22, 2023

Great & friendly service as always. Been using them for 20 years & never any issues. All service advisors are knowledgeable and friendly. More

by JFo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamey Blevins
Apr 24, 2023 -

Capital Toyota, Inc. responded

Thank you for your continued loyalty and for leaving a wonderful 5-star review for Capital Toyota! We are delighted to hear that you have been using our services for 20 years and have always had great and friendly experiences with us. At Capital Toyota, we strive to provide exceptional customer service, and it's always rewarding to hear when our customers are satisfied with their experiences. We are thrilled that our service advisors have been knowledgeable and friendly in assisting you. Your trust in us for two decades is greatly appreciated, and we are committed to maintaining the highest standards of service for years to come. If you ever need any further assistance or have any questions, please do not hesitate to reach out to us. We are always here to help and ensure that you have the best possible experience with us. Thank you again for your kind words and for choosing Capital Toyota. We look forward to continuing to serve you for many more years.

April 19, 2023

We have purchased several vehicles thru Chandler ! ! He always takes care of us ! Great service ! More

by mmatthew0516
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chandler Capehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2023 -

Capital Toyota, Inc. responded

Thank you for your 5-star review on Google! We greatly appreciate your continued support and loyalty to Capital Toyota, and we are thrilled to hear that Chandler has provided you with excellent service during your vehicle purchases. Our team strives to provide exceptional customer service, and it's wonderful to know that Chandler has consistently taken care of you throughout your vehicle buying experience. We are proud to have him as a part of our team, and we will continue to work hard to exceed your expectations. We value your trust in choosing Capital Toyota for your vehicle purchases, and we look forward to serving you in the future. If you have any further questions or need assistance with anything, please do not hesitate to reach out to us. We are always here to help. Thank you again for your kind words and for your continued support of Capital Toyota.

April 18, 2023

Been dealing with Chandler for a long time now and he is the best our family has bought cars from. We won’t buy a car from anyone else. More

by Ethan matthew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chandler Capehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2023 -

Capital Toyota, Inc. responded

Thank you for your glowing 5-star review on Google! We are thrilled to hear that Chandler has been providing you with exceptional service and that you consider him the best. We appreciate your continued support and loyalty as a valued customer at Capital Toyota. Our team takes pride in delivering outstanding customer service, and we are delighted to know that Chandler has made a positive impression on you and your family. We will be sure to recognize Chandler for his exceptional service and dedication to ensuring your car-buying experience has been nothing but excellent. We are honored to have earned your trust and confidence, and we look forward to serving you and your family for many more years to come. If you have any further questions or need assistance with anything, please do not hesitate to reach out to us. We are always here to help. Thank you again for your kind words and for choosing Capital Toyota as your preferred dealership.

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