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Capital Toyota, Inc.

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.9
1,496 Reviews
Capital Toyota has been serving Chattanooga, TN and the surrounding Hamilton County area since 1967. In fact, we were the very first Toyota dealer in the state of Tennessee. We specialize in the full line up of Toyota and Scion products including the best-selling car in the world, the Toyota Camry. Other Toyota cars include the Corolla, Highlander, Tacoma, and the Tundra. And if you are considering a pre-owned vehicle of any make or model, then you have come to the right place. We have one of the largest inventories of Pre-Owned Vehicles in the area. Capital Toyota is one of the most complete car dealerships around. If you have an automobile need of any kind, we can deliver! Please visit our Service Center, Parts Center, Collision Center, Detail Center, or Finance Center for more information. Here at Capital Toyota, we strive to treat each customer as we would a guest in our home. Furthermore, Capital Toyota treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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5808 Lee Highway

Chattanooga, TN

37421

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Showing 1,496 reviews

September 27, 2024

Very fast and very good service. Picked up my car and brought it back to me . Thank you More

by craftypatd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your kind words! We’re glad to hear that you had a fast and seamless service experience. Our team is always happy to go the extra mile, including picking up and delivering your car for added convenience. If there’s anything else we can do for you, don’t hesitate to let us know. We look forward to serving you again in the future!

September 26, 2024

They do good work and are courteous. I wasn't there too long. However, I did not receive a phone call reminder, and that would have helped. More

by karenqrushing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Capital Toyota, Inc. responded

Thank you for your feedback, Karen! We’re so glad to hear that you found our team courteous and that your service was efficient. We strive to provide excellent work for all our customers. We also appreciate your suggestion regarding the phone call reminders, and we’ll take that into consideration to improve our service. Thank you for bringing it to our attention, and we look forward to serving you again!

September 25, 2024

Half time time Richard is tolerable, the other half he acts like a word I would slap my kids for sayin gout loud. Now, when I call to ask for a service adviser, I just say "Not Richard". More

by Jay Stemple
Recommend Dealer
No
Employees Worked With
Richard Levi
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2024 -

Capital Toyota, Inc. responded

Thank you for sharing your feedback, Jay. We sincerely apologize for the negative experience you've had, and we want to assure you that we take your concerns very seriously. Our goal is to provide every guest with a positive, respectful, and helpful experience, and we are sorry we fell short in this instance. We will address this internally to ensure that all of our customers feel valued and appreciated. If you’re open to it, we’d love the opportunity to speak with you further and ensure your next visit is a much better one. Please feel free to reach out to me directly ask for Marty Woody. Thank you for bringing this to our attention, and we hope to restore your trust in us.

September 25, 2024

The salesman was very knowledgeable and attentive. They were very helpful. i definitely recommended them. More

by Pallavi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trevor Rodick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Rodick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your kind words! We're thrilled to hear that your experience with our sales team was positive, and that you found them knowledgeable and attentive. We truly appreciate your recommendation—it means a lot to us! If there's anything else we can do for you in the future, don't hesitate to reach out. We're always here to help!

September 24, 2024

Dealership is well maintained, the sales and service staff are always professional, polite and helpful. More

by Wolfscreek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your 5-star review! We're delighted to hear that you found our dealership well-maintained and that our sales and service staff provided professional, polite, and helpful service. At Capital Toyota, we strive to create the best experience for our customers, and it's wonderful to know we hit the mark for you. If you ever need anything, we're always here to help. We truly appreciate your support and look forward to serving you again in the future!

September 24, 2024

They were great to work with. They fixed an o ring that they had installed previously. They took it right in and even gave me rental car to use. Had it fixed promptly and kept me More

by shwnsndrs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Capital Toyota, Inc. responded

Thank you for your wonderful feedback! We're so glad to hear that we could take care of the issue promptly and provide you with a rental car while we worked on your vehicle. Keeping our customers informed and ensuring their peace of mind is always our priority. It was a pleasure working with you, and we truly appreciate your trust in us. If you ever need anything in the future, don't hesitate to reach out. Thanks again for choosing Capital Toyota, and safe travels!

September 23, 2024

Brody in service dept is an absolutely wonderful employee! Provided excellent customer care. Amazing wonderful! More

by penny.marcum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brody Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your kind words! We're thrilled to hear that Brody provided you with such excellent customer care. He truly is a wonderful asset to our team, and we’ll be sure to share your amazing feedback with him. If you ever need anything in the future, don’t hesitate to reach out. We appreciate your support and look forward to serving you again!

September 22, 2024

Did great job. Very professional guy. Very pleased. Would definitely recommend him to someone else. More

by Rwallace
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Shadrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curry Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Rodick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Rodick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Capital Toyota, Inc. responded

Thank you for your kind words! We're so glad to hear that you had a great experience and found our team to be professional. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need anything in the future, don’t hesitate to reach out. Thank you for choosing Capital Toyota!

September 20, 2024

Fast friendly and courteous, was the quickest visit ever 😊 have had great service from the parts department for the last 20 years also. More

by Lee.malan
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your continued trust and loyalty over the past 20 years! We're thrilled to hear that your recent visit was quick and enjoyable, and it’s great to know our parts department has been able to serve you so well over the years. We truly value your support and look forward to providing you with excellent service for many more years to come. If you ever need anything, don’t hesitate to reach out. Thank you for choosing Capital Toyota! 😊

September 20, 2024

When we were in market for a vehicle we were connected with Curry Stone of Capitol Toyota. He did a great job answering all our questions without any kind pressure to buy. We left there knowing we made a More

by ssneed36
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Curry Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Capital Toyota, Inc. responded

Thank you for your kind words! We're thrilled to hear that Curry provided you with excellent service and answered all your questions without any pressure. It's wonderful to know you left feeling confident in your decision. We appreciate your trust in us, and if you ever need anything in the future, please don’t hesitate to reach out. Thank you for choosing Capital Toyota!

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