Capital Toyota, Inc.

Capital Toyota, Inc. responded

Thank you for your wonderful review! We’re so happy to hear that Bryan was able to work through everything to get you into the perfect car. Providing friendly and helpful service is what we aim for, and it’s fantastic to know we succeeded in making your experience a great one. We’re thrilled you couldn’t be happier with your new car! If there’s anything else we can assist with, please don’t hesitate to reach out.

Capital Toyota, Inc. responded

Thank you for your great review! We’re thrilled to hear that your routine maintenance inspection was handled promptly and courteously. Providing efficient and friendly service is always our goal, and we’re so glad to know we met your expectations. If there’s anything else we can assist you with, don’t hesitate to reach out. We look forward to serving you again in the future!

Capital Toyota, Inc. responded

Thank you for your kind review! We’re so glad to hear that Aaron was able to assist you both during and after your SUV purchase. Providing helpful and timely service is always our goal, and we’re thrilled to know Aaron went above and beyond to ensure your experience was a great one. If you ever need anything else, please don’t hesitate to reach out. We look forward to serving you again in the future!

Capital Toyota, Inc. responded

Thank you for your great feedback! We’re so glad to hear that your service experience was quick and easy. We’re also happy that our online scheduling made it convenient for you to choose a time that worked best. We appreciate your support and look forward to continuing to serve you in the future!

Capital Toyota, Inc. responded

Bob, Thank you for taking the time to share your feedback. We deeply regret that your experience with our service department was anything less than excellent. Diagnosing automotive issues can sometimes be a complex and evolving process, as symptoms may point to multiple potential causes. We strive to provide clear and accurate information, but we understand how frustrating it can be when multiple diagnoses are presented. We appreciate your patience during the time your Highlander was in our care, and we want to emphasize that our ultimate goal was to ensure your vehicle received the best possible attention. Refunding the cost of the initial diagnosis was the right thing to do, and we hope it reflects our commitment to fairness and transparency. We’re also grateful for your kind words about Jonah; we agree that he’s a valuable member of our team. Your feedback helps us improve, and we would welcome the opportunity to speak with you further to address any lingering concerns. Please feel free to contact our service manager directly at 423-892-0661 Thank you again for sharing your thoughts, and we hope you’ll give us the chance to provide a better experience in the future.

Capital Toyota, Inc. responded

Thank you so much for your glowing review! We’re thrilled to hear that Curry provided you with such an amazing car-buying experience. Your recommendation means the world to us, and we’re so happy to know we made this process the best one you’ve ever had. We truly appreciate your kind words and look forward to serving you—and anyone you refer—again in the future!

Capital Toyota, Inc. responded

Thank you for your kind words! We’re so glad to hear that you’ve had a great experience working with us and that we’ve been able to assist you with a couple of cars. It’s wonderful to know we’ve consistently provided professional service that you can count on. We truly appreciate your feedback and look forward to helping you again in the future!

Capital Toyota, Inc. responded

Thank you for your wonderful feedback! We’re so glad to hear that you found our team easy to work with and appreciated our straightforward, no-games approach. Providing knowledgeable and friendly service is what we strive for every day, and it’s rewarding to know we met your expectations. We truly value your support and look forward to serving you again in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out!

Capital Toyota, Inc. responded

Thank you for sharing your kind words! We’re thrilled to hear that Curry made your experience with us so easy and helpful. Our team takes great pride in ensuring our customers feel valued and cared for, and it’s wonderful to know we delivered on that for you. We’re so glad you had a great overall experience with Capital Toyota. Please don’t hesitate to reach out if there’s anything else we can do for you in the future. We look forward to seeing you again!

Capital Toyota, Inc. responded

We’re truly sorry to hear about your dissatisfaction and appreciate you taking the time to share your feedback. At Capital Toyota, we pride ourselves on delivering exceptional customer service, which is reflected in the many positive reviews and loyal customers who have trusted us for years. It’s clear, however, that we fell short in your case, and for that, we sincerely apologize. We understand how important transparency and trust are during both the sales and service processes, and your concerns about hidden fees and invoice confusion are not reflective of the high standards we aim to uphold. Please know that we take this feedback to heart and would like the chance to make things right. We invite you to reach out our General Manager at 423-892-0661 to discuss your experience further. Your trust means a great deal to us, and we’re committed to ensuring every customer, including you, feels valued and heard.