Capital Toyota, Inc.

Capital Toyota, Inc. responded

Thank you for sharing your experience with us, and we're delighted to hear that our team was courteous and reasonable. Providing courteous service and addressing your needs is a top priority for us. We're also pleased to know that your wait time was shorter than expected, and we were able to efficiently address your needs. Your time is valuable, and we aim to provide timely service to all our customers. If you ever have more feedback or require further assistance in the future, please don't hesitate to reach out. We're here to serve you and ensure your automotive needs are met. Thank you for choosing Capital Toyota, and we look forward to continuing to provide you with excellent service.

Capital Toyota, Inc. responded

Thank you for sharing your continued positive experiences with Jeremy at Capital Toyota. We are thrilled to hear that you first leased a car with him in 2020 and then returned to purchase another vehicle in 2023. Jeremy's dedication to making the buying process seamless and pressure-free is truly commendable. Providing excellent service and ensuring your satisfaction are our top priorities, and it's great to know that he consistently delivers on these aspects. If you ever have more feedback or require further assistance in the future, please don't hesitate to reach out. We're here to serve you and make your automotive experience as enjoyable as possible. Thank you for choosing Capital Toyota, and we look forward to continuing to provide you with excellent service.

Capital Toyota, Inc. responded

Thank you so much for your wonderful feedback! 😊 We're thrilled to hear that our team at Capital Toyota has consistently provided you with polite and helpful service, never being critical. Your comfort and satisfaction are our top priorities. We also appreciate your positive remarks about our efficient service and clean, spacious waiting area. Creating a pleasant environment for our customers is essential to us, and we're delighted that you've noticed and appreciated it. If you ever have more feedback or need assistance in the future, please don't hesitate to reach out. We're here to make every visit to Capital Toyota a positive and enjoyable experience for you. Safe travels, and we look forward to serving you again soon!

Capital Toyota, Inc. responded

Thank you for your glowing review of Mr. Stone and our service at Capital Toyota! 🌟 We're thrilled to hear that he provided you with excellent service, extensive knowledge, and determination. Your kind words are a testament to our commitment to our customers. If you ever have more feedback to share or need further assistance, please don't hesitate to reach out. We're here to serve you with excellence, and we look forward to welcoming you back to Capital Toyota in the future.

Capital Toyota, Inc. responded

Thank you for sharing your wonderful experience with Currie and our team at Capital Toyota! 🌟 We're thrilled to hear that Currie went above and beyond to ensure that your entire journey, from the test drive to the purchase, was exceptional. Currie is indeed a shining example of excellent customer service, and your kind words reinforce our commitment to taking care of our customers. We're delighted that you are extremely happy with your experience with our sales team and closing process. If you ever have more feedback or need further assistance in the future, please don't hesitate to reach out. Congratulations on your purchase, and we can't wait to serve you again at Capital Toyota!

Capital Toyota, Inc. responded

Thank you for sharing your heartwarming experience with us! 🌟 We're truly touched by your story and grateful for the trust you've placed in Capital Toyota to care for your son's truck while he's serving in the Navy. It's wonderful to hear that our team not only provided you with the part you needed but also went above and beyond by arranging the pickup, completing the recalls, and delivering the truck back to your house. Your son will undoubtedly be thrilled to see his truck in great shape when he returns home. If there's anything else we can do for you or your son in the future, please don't hesitate to reach out. We're here to support you and your family in any way we can. Safe travels, and thank you for choosing Capital Toyota!

Capital Toyota, Inc. responded

We sincerely apologize for the inconvenience you experienced during your recent visit to Capital Toyota. We deeply regret that it took longer than anticipated to identify the issue with your vehicle, and we're truly sorry to hear that we were unable to provide a solution. Your time is valuable, and we understand the frustration that comes with delays and unresolved issues. We strive to ensure that every customer's concerns are addressed promptly and effectively, and it's clear we fell short of our own standards in this instance. If you would be open to giving us another opportunity to assist you, we'd like to work towards rectifying this situation. Please feel free to reach out to our service manager directly, and we'll do our utmost to ensure a more positive experience moving forward. Thank you for bringing this matter to our attention. We appreciate your feedback and hope to have the chance to regain your trust.

Rob responded

I thought a 3 hour wait to tell me that you couldn't fix it was ridiculous. Especially given the fact I was with my special needs son who is in a power wheelchair. I was then told I could take it across the street to get it repaired. Then I was charged $98+ for the service call. And to tell you the truth, I don't think the diagnosis is right. I noticed a broken cable that goes to the trunk button later that day. I will end up taking it to my local mechanic to get fixed. I am just totally disappointed in Toyota. I think at most it should have been an hour wait. I think because of the wasted time, they shouldn't have even charged me!!!!!

Capital Toyota, Inc. responded

Thank you for taking the time to share your wonderful experience with our sales team here at Capital Toyota! 🚗🌟 We're thrilled to hear that Marco left a positive impression on you and made your car-buying journey a pleasant one. Our team takes pride in providing excellent service, and it's fantastic to know that Marco's assistance stood out to you. We're committed to making sure each interaction is both helpful and enjoyable. Your kind words mean a lot to us, and we're here to help anytime you need us. Enjoy the road ahead with your new vehicle, and thank you for choosing Capital Toyota as your dealership of choice! 🚙🛣️

Capital Toyota, Inc. responded

Thank you so much for your heartwarming review and for choosing Capital Toyota as your trusted automotive partner for many years! 🚗💙 We're absolutely thrilled to hear that you've had consistently great experiences with us. Efficiency is our aim, and we're delighted to know that your wait time was minimal when you visited us. We understand the importance of clear communication, especially when it comes to repairs, and we're overjoyed that our updates on the repair process met your expectations. Your loyalty and kind words truly warm our hearts. We're here to make sure your experiences with us continue to be exceptional, so please don't hesitate to reach out if you need anything in the future. Safe travels, and we look forward to serving you for many more years to come! 🌟🚙

Capital Toyota, Inc. responded

Thank you for sharing your positive experience with us! 🚗🌟 We're delighted to hear that you were able to schedule your appointment easily and that our team provided you with a friendly and pleasant experience. At Capital Toyota, we strive to make every step of the process as convenient and enjoyable as possible. Your satisfaction is our priority, and we're thrilled that you were happy with the service you received. If you ever need anything else or have more feedback to share, don't hesitate to reach out. We're here to assist you in any way we can. Safe travels, and we look forward to serving you again in the future! 🚙😊