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Capital Toyota, Inc.

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.9
1,496 Reviews
Capital Toyota has been serving Chattanooga, TN and the surrounding Hamilton County area since 1967. In fact, we were the very first Toyota dealer in the state of Tennessee. We specialize in the full line up of Toyota and Scion products including the best-selling car in the world, the Toyota Camry. Other Toyota cars include the Corolla, Highlander, Tacoma, and the Tundra. And if you are considering a pre-owned vehicle of any make or model, then you have come to the right place. We have one of the largest inventories of Pre-Owned Vehicles in the area. Capital Toyota is one of the most complete car dealerships around. If you have an automobile need of any kind, we can deliver! Please visit our Service Center, Parts Center, Collision Center, Detail Center, or Finance Center for more information. Here at Capital Toyota, we strive to treat each customer as we would a guest in our home. Furthermore, Capital Toyota treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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5808 Lee Highway

Chattanooga, TN

37421

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Showing 1,496 reviews

December 23, 2023

The associates constantly ask to repair unnecessary things ,but necessary thing ,they say nothing about.. They appear not to be trustworthy. I purchased tires there and was told only yesterday that More

by Clara
Recommend Dealer
No
Employees Worked With
Jamey Blevins
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2023 -

Capital Toyota, Inc. responded

I appreciate you bringing your concerns to our attention, and I'm sorry to hear about your experience. It's important for us to address your issues and provide you with a trustworthy and transparent service. I recommend reaching out directly to the dealership's management or service department to discuss your specific situation and get clarification on the issues you've mentioned. You can express your concerns about unnecessary repairs and inquire about the delayed information on the condition of your tires. This will help them understand your perspective and work towards resolving any issues you may have encountered. Open communication with the dealership can often lead to a better understanding of the situation and a resolution to your satisfaction. If you have specific details or documentation related to your concerns, it could be helpful to have those on hand when discussing the matter with the dealership.

December 23, 2023

Eddie runs a top notch business. I would highly recommend this dealership to anyone searching for a vehicle. More

by Climbnwill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Curry Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2023 -

Capital Toyota, Inc. responded

Thank you for your glowing recommendation! We're thrilled to hear that Eddie and our dealership have provided you with a top-notch experience. Your kind words mean a lot, and we appreciate your trust and confidence in us. If you or anyone you know is searching for a vehicle, we'd be honored to assist. If there's anything else you need or if you have further questions, feel free to reach out. Safe travels, and thank you for choosing us! 😊🚗🌟

December 22, 2023

Everybody in this dealership is great. From sales to service to the office staff. They are friendly and take care of my vehicle and me. More

by FOURUTFANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brody Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donnie Thacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gwen Livley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2023 -

Capital Toyota, Inc. responded

We truly appreciate your wonderful feedback! It's fantastic to hear that everyone at the dealership, from sales to service to the office staff, has been great. Providing friendly and attentive service is our priority, and we're thrilled to know that we've taken care of both you and your vehicle. If there's anything else you need or if you have any questions, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again! 😊🚗🌟

December 16, 2023

The sales team great! But, the service team is even better. They make customer service look easy. They are polite, helpful, fast, and they take the time to answer every qu More

by David Lawson
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
2.0
This rating includes all reviews, with more weight given to recent reviews.
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Capital Toyota, Inc. responded

Thank you for your fantastic review! We're delighted to hear that both our sales and service teams at Capital Toyota exceeded your expectations. Your kind words about our service team's excellence in making customer service look easy mean a lot to us. Providing a seamless and positive experience, from answering questions to delivering efficient service, is what we aim for. If there's anything more we can do for you or if you have any additional feedback to share, please feel free to reach out. We appreciate your 5-star rating and look forward to serving you again in the future. Safe travels!

December 13, 2023

Just bought my second vehicle from Capital Toyota. Curry Stone makes buying a car effortless! His knowledge, honesty, and communication makes the entire experience flawless. Can’t Thank Curry enough f More

by Megan.Casteel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Curry Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2023 -

Capital Toyota, Inc. responded

Thank you for choosing Capital Toyota for your second vehicle purchase, and congratulations on your new purchase! We're thrilled to hear that Curry Stone made your car-buying experience effortless and that his knowledge, honesty, and communication contributed to a flawless process. We'll be sure to pass on your gratitude and compliments to Curry. If there's anything else we can do for you or if you have any additional feedback to share, please feel free to reach out. We appreciate your continued trust in us and look forward to serving you again in the future. Safe travels, and thank you for being a valued customer of Capital Toyota!

December 13, 2023

Luis , one of the service managers did a great job getting my vehicle serviced in a very expeditious manner. I was in and out in less than 40 minutes for a oil change, tire rotation and 15 point insp More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Valdes
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Dec 18, 2023 -

Capital Toyota, Inc. responded

Thank you for sharing your positive experience with Luis, one of our service managers at Capital Toyota! We're delighted to hear that he did a great job in getting your vehicle serviced in a very expeditious manner. Providing efficient service, such as your oil change, tire rotation, and 15-point inspection, is what we aim for, and we're pleased that we met your expectations. We'll be sure to pass on your compliments to Luis. If there's anything else we can do for you or if you have any additional feedback to share, please feel free to reach out. We appreciate your kind words and look forward to serving you again in the future. Safe travels, and thank you for choosing Capital Toyota!

December 13, 2023

Can’t imagine buying a car anywhere else! ! Best customer service! Highly recommended! Becca is the best car sales representative! More

by Savage717
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rebecca Poteet
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Dec 18, 2023 -

Capital Toyota, Inc. responded

Thank you so much for your glowing review! We're thrilled to hear that you can't imagine buying a car anywhere else and that you had the best customer service experience at Capital Toyota. Your recommendation means a lot to us. We'll be sure to pass on your compliments to Becca. If there's anything else we can do for you or if you have any additional feedback to share, please feel free to reach out. We appreciate your trust in us and look forward to serving you again in the future. Safe travels, and thank you for choosing Capital Toyota!

December 13, 2023

I have been in twice for a scheduled service and was surprised how quickly my truck was ready. More

by vamathis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Capital Toyota, Inc. responded

Thank you for sharing your positive experience with us! We're delighted to hear that you've been in twice for scheduled service, and each time, you were pleasantly surprised by how quickly your truck was ready. Providing efficient and timely service is a priority for us, and we're thrilled that we could meet your expectations. If there's anything specific you enjoyed about your visits or if there's anything else we can do for you, please feel free to let us know. We appreciate your trust in us, and we look forward to serving you again in the future. Safe travels, and thank you for choosing Capital Toyota!

December 12, 2023

Extremely knowledgeable about all of the different vehicles and their features so it was a great place to compare brands. The purchasing process was quick and fair once I made my choice. This was the More

by rogers.john69
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chandler Capehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curry Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Capital Toyota, Inc. responded

Thank you for taking the time to share your experience at Capital Toyota! We're thrilled to hear that our team was extremely knowledgeable about the different vehicles and their features, providing you with a great place to compare brands. We're also delighted to know that the purchasing process was quick, fair, and a no-hassle experience for you. If there's anything else we can do for you or if you have any additional feedback to share, please feel free to reach out. We appreciate your kind words and look forward to serving you again in the future. Safe travels, and thank you for choosing Capital Toyota!

December 10, 2023

This review is for Capital Toyota Pre-owned. ** I would like to say, “thank you” for Chandler’s outstanding service when my son was looking for a vehicle. Fast forward 1 year later, I was looki More

by Debbie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chandler Capehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curry Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2023 -

Capital Toyota, Inc. responded

Thank you for sharing your experience with Chandler and Curry at Capital Toyota Pre-owned! We're delighted to hear that they provided outstanding service and went beyond expectations to help you find the perfect vehicle. It's great to know that they were patient and accommodating throughout the process. We appreciate your recommendation, and we're glad to have been a part of your car-search journey. If you or anyone you know ever needs assistance in the future, feel free to reach out. Safe travels, and we appreciate your trust in us! 🚗😊

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