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Capital Toyota, Inc.

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.9
1,492 Reviews
Capital Toyota has been serving Chattanooga, TN and the surrounding Hamilton County area since 1967. In fact, we were the very first Toyota dealer in the state of Tennessee. We specialize in the full line up of Toyota and Scion products including the best-selling car in the world, the Toyota Camry. Other Toyota cars include the Corolla, Highlander, Tacoma, and the Tundra. And if you are considering a pre-owned vehicle of any make or model, then you have come to the right place. We have one of the largest inventories of Pre-Owned Vehicles in the area. Capital Toyota is one of the most complete car dealerships around. If you have an automobile need of any kind, we can deliver! Please visit our Service Center, Parts Center, Collision Center, Detail Center, or Finance Center for more information. Here at Capital Toyota, we strive to treat each customer as we would a guest in our home. Furthermore, Capital Toyota treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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5808 Lee Highway

Chattanooga, TN

37421

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Showing 1,492 reviews

October 19, 2024

Always a pleasant experience at Capital Toyota! Best service department in Chattanooga! Thanks Richard Levi! More

by TIm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2024 -

Capital Toyota, Inc. responded

Thank you for your wonderful feedback! We’re so glad to hear that you consistently have a pleasant experience at Capital Toyota. Our service department strives to provide the best care possible, and we appreciate your shoutout to Richard Levi! If you need anything in the future, feel free to reach out. We look forward to serving you again soon!

October 19, 2024

Excellent service. Done on time. Clean and neat service area. Waiting period was less. Over all good service More

by vsimon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your kind words! We're delighted to hear that you had an excellent experience with us. It's great to know that the service was completed on time and that you found our service area clean and organized. We always aim to make your visit as smooth and efficient as possible, so we're glad the waiting period was shorter than expected. We look forward to serving you again in the future. Thanks for choosing us!

October 18, 2024

Always friendly and professional, great and honest advice, wonderful customer service!!! I have used this dealership exclusively for over 20 years. More

by Bonnie Blalock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Delmas Rigsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

Capital Toyota, Inc. responded

Thank you so much, Bonnie, for your heartfelt feedback! We’re truly grateful for your loyalty over the past 20 years and are thrilled to hear that our team consistently provides you with friendly, professional service and honest advice. Your support means the world to us, and we’re always here to ensure you have a wonderful experience. If there’s anything more we can do for you, please don’t hesitate to reach out!

October 13, 2024

They have always been courteous, efficient, and dependable. The waiting area is very attractive. Bathrooms are clean and beautiful. More

by mickeyhipp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember their names
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Oct 14, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your kind words! We're thrilled to hear that you've consistently had courteous, efficient, and dependable service with us. We take pride in maintaining a comfortable and welcoming environment, and we're glad you enjoyed the waiting area and clean facilities. Your satisfaction means the world to us, and we look forward to serving you again in the future!

October 11, 2024

I live in Cleveland, TN but drive to the Chattanooga dealership. The Chattanooga dealership is very organized. I schedule my appointment. I am greeted & out the door within an hour. The Cleveland dealer More

by KB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levi
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Oct 18, 2024 -

Capital Toyota, Inc. responded

Thank you so much for sharing your experience with us at Capital Toyota. We are truly grateful that you drive the extra distance to visit our Chattanooga dealership, and we're thrilled to hear that you're pleased with the level of service and organization we provide. It's our goal to make sure each visit is as smooth and efficient as possible, and we’re glad we’ve been able to do that for you! We’re sorry to hear about your experience at the Cleveland dealership, and we understand how frustrating it must have been. Ensuring your vehicle is in the best possible condition when it leaves our care is our top priority, and we’re disappointed to hear that the tire pressure wasn’t properly addressed. Your feedback is invaluable to us, and we’re always striving to improve. If there’s anything more we can do to make your visits even better, please don’t hesitate to let us know. We look forward to serving you again and continuing to meet your expectations!

October 10, 2024

I’ve always been pleased in the past, but prices are up and services are down. I bought tires there so that it would be easy to have them rotated when I had my vehicle serviced. I was told after the tires More

by rkk319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonah Johnson
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Oct 24, 2024 -

Capital Toyota, Inc. responded

Thank you for sharing your experience with us. We genuinely appreciate your feedback and understand your frustration regarding the changes in our services and pricing. I want to clarify that if you purchased your tires from us, you absolutely do qualify for free tire rotations. We apologize for any confusion regarding this policy and appreciate your understanding. Your loyalty means a lot to us, and we want to ensure that your future experiences with us are positive. If you’d like to discuss this further or if there’s anything else we can assist you with, please feel free to reach out. Thank you for being a valued part of our community!

October 07, 2024

Awesome customer service, like usual. Gwen and Chris are always a pleasure. I'll be back, Tim More

by timleeamy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gwen Livley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Capital Toyota, Inc. responded

Thank you so much, Tim! We're thrilled to hear that Gwen and Chris have provided you with the awesome customer service you’ve come to expect. It’s always a pleasure to have you with us, and we truly appreciate your continued trust in our team. We’ll be sure to pass along your kind words to them! Looking forward to seeing you again soon!

October 07, 2024

It is very good. I purchased my Prius in 2017 and I have been very pleased with the service. More

by Eherring3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brody Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your kind words and for being a part of the Capital Toyota family since 2017! We're thrilled to hear that you've been pleased with both your Prius and the service you've received over the years. Your satisfaction is what drives us, and we’re grateful for the trust you’ve placed in us. If there’s anything more we can do to make your experience even better, please don’t hesitate to reach out. We look forward to serving you for many more years to come!

October 05, 2024

Great customer service easy to work with for all my service needs easy to schedule appointments More

by Tobytorque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonah Johnson
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Oct 07, 2024 -

Capital Toyota, Inc. responded

Thank you for your wonderful feedback! We're so happy to hear that scheduling your service appointments has been easy and that our team continues to provide great customer service. Your trust and satisfaction are our top priorities, and we’re always here to make sure your service needs are met smoothly. If there’s anything else we can do for you, please don’t hesitate to let us know!

October 02, 2024

Purchasing here was simple and easy. Patrick took very good care of us and I would definitely use him again in the future. More

by Dylan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Patrick Shadrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Capital Toyota, Inc. responded

Thank you for your kind words, Dylan! We’re thrilled to hear that your purchasing experience was simple and easy, and that Patrick took such great care of you. We truly appreciate your trust and look forward to serving you again in the future. If you need anything else, don’t hesitate to reach out!

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