Capital Toyota, Inc.

Capital Toyota, Inc. responded

Bob, Thank you for taking the time to share your feedback. We deeply regret that your experience with our service department was anything less than excellent. Diagnosing automotive issues can sometimes be a complex and evolving process, as symptoms may point to multiple potential causes. We strive to provide clear and accurate information, but we understand how frustrating it can be when multiple diagnoses are presented. We appreciate your patience during the time your Highlander was in our care, and we want to emphasize that our ultimate goal was to ensure your vehicle received the best possible attention. Refunding the cost of the initial diagnosis was the right thing to do, and we hope it reflects our commitment to fairness and transparency. We’re also grateful for your kind words about Jonah; we agree that he’s a valuable member of our team. Your feedback helps us improve, and we would welcome the opportunity to speak with you further to address any lingering concerns. Please feel free to contact our service manager directly at 423-892-0661 Thank you again for sharing your thoughts, and we hope you’ll give us the chance to provide a better experience in the future.

Capital Toyota, Inc. responded

Thank you for your wonderful feedback! We’re so glad to hear that you found our team easy to work with and appreciated our straightforward, no-games approach. Providing knowledgeable and friendly service is what we strive for every day, and it’s rewarding to know we met your expectations. We truly value your support and look forward to serving you again in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out!

Capital Toyota, Inc. responded

Thank you for sharing your kind words! We’re thrilled to hear that Curry made your experience with us so easy and helpful. Our team takes great pride in ensuring our customers feel valued and cared for, and it’s wonderful to know we delivered on that for you. We’re so glad you had a great overall experience with Capital Toyota. Please don’t hesitate to reach out if there’s anything else we can do for you in the future. We look forward to seeing you again!

Capital Toyota, Inc. responded

Dear Jill, Thank you so much for your kind words! We’re thrilled to hear that you had a professional and easy car-buying experience with us. Knowing that you’re happy with your new car and overall experience truly makes our day! If there’s anything you need as you enjoy your new vehicle, don’t hesitate to reach out. We look forward to serving you again in the future. Congratulations on your new car!

Capital Toyota, Inc. responded

We’re truly sorry to hear about your dissatisfaction and appreciate you taking the time to share your feedback. At Capital Toyota, we pride ourselves on delivering exceptional customer service, which is reflected in the many positive reviews and loyal customers who have trusted us for years. It’s clear, however, that we fell short in your case, and for that, we sincerely apologize. We understand how important transparency and trust are during both the sales and service processes, and your concerns about hidden fees and invoice confusion are not reflective of the high standards we aim to uphold. Please know that we take this feedback to heart and would like the chance to make things right. We invite you to reach out our General Manager at 423-892-0661 to discuss your experience further. Your trust means a great deal to us, and we’re committed to ensuring every customer, including you, feels valued and heard.

Capital Toyota, Inc. responded

Thank you so much for sharing your experience! We’re delighted to hear that our friendly and non-pressuring staff made you feel comfortable and supported as you chose the perfect car for your growing family. Helping families like yours find the right fit is one of the most rewarding parts of what we do. If you ever need anything in the future, please don’t hesitate to reach out. We’re here to help and look forward to serving you again!

Capital Toyota, Inc. responded

Thank you so much for your continued trust and loyalty over the past 10 years! We’re truly honored to be your go-to dealership for both purchasing and servicing your vehicles. Your recommendation means the world to us, and we’re grateful to have had the opportunity to serve you for so long. We look forward to many more years of providing excellent service!

Capital Toyota, Inc. responded

Thank you for your feedback! We’re pleased to hear that your service was completed promptly and that you enjoyed our comfortable waiting area and courteous staff. We also appreciate your comment regarding the 60k mile service. We understand how important it is to feel that you’re getting the best value, and we will take your input into consideration as we continuously strive to improve our services. Please don’t hesitate to reach out if you have any further questions or concerns, and we look forward to serving you again in the future.