Capital Toyota, Inc.

Amazing Auto Purchase Experience I had a fantastic auto purchase experience at Capital Toyota. I live in Knoxville and drove down to Chattanooga to get a better deal than I was offere I had a fantastic auto purchase experience at Capital Toyota. I live in Knoxville and drove down to Chattanooga to get a better deal than I was offered in Knoxville. Capital Toyota did not have the vehicle I wanted, but located me one at another dealership - and had it shipped in. I was very pleased with the deal Capital gave me on my trade, and was equally pleased with the final price I paid for my new Highlander. Capital's Sales Manager, Ed Emerson, went out of his way to ensure I walked away a happy customer. I could not be more pleased with the deal I got and the way I was treated by Capital Toyota. I would recommend anyone looking for a new Toyota or Lexus to give Ed a call. He will take care of you. Scott C., Knoxville, TN More

Pre-owned vehicle problems avoided. We went to Capital Toyota Pre Owned Cars to purchase a minivan. We were confused and upset by the contract at first. Billy Ingram, the Pre Owned man We went to Capital Toyota Pre Owned Cars to purchase a minivan. We were confused and upset by the contract at first. Billy Ingram, the Pre Owned manger, made the deal right. He bent over backwards to make sure we were not confused and happy before we left. Thanks Billy! We would recommend Capital Toyota to our friends and family. Nicholas Daddona-Dalton, GA More

Great experience From the moment we met Alicia my husband and I both liked how energetic and knowledge she was about the SUV models. She immediately knew the differenc From the moment we met Alicia my husband and I both liked how energetic and knowledge she was about the SUV models. She immediately knew the differences between the 4Runner models and other SUVs and answered our questions competently. She always answered our questions immediately by phone, text or email. She had a great attitude and came up with a solution when we would have had to wait 6 weeks for a new 4Runner to be shipped from the manufacturer, as she found a very similar model for us and we were able to buy the model we wanted. We had such a good experience with her, that I have already recommended her to my business associates. More

Great car great price We were on a mission to find the right car for the right price. We went to every dealership in town to compare cars and pricing. Annmarie worked harde We were on a mission to find the right car for the right price. We went to every dealership in town to compare cars and pricing. Annmarie worked harder and smarter than all other salespersons that we talked with at other dealerships. She had the Camry we wanted and worked to meet our price. Annemarie is not the standard sleazy car salesperson you normally think of. If you want a great car shopping experience then go see Annmarie at Capital Toyota. Thanks again Annmarie. Eddie, More

Excellence Toyota's staff is excellent. I went into the dealership to purchase my daughter a car. The sales agent Alicia provided excellent customer service. She Toyota's staff is excellent. I went into the dealership to purchase my daughter a car. The sales agent Alicia provided excellent customer service. She was experienced and provided the needed information to help the process go smoothly. The finance department is outstanding. The finance department was able to finance the car for low payments. They provided me with an interest rate of 0% and its the first time ever i have been given that rate. wow what a team at Toyota Thanks for much More

Positive experience in vehicle purchase! All staff we dealt with were knowledgeable, helpful and friendly. The client advisor was not high pressure but allowed us time to ask questions and All staff we dealt with were knowledgeable, helpful and friendly. The client advisor was not high pressure but allowed us time to ask questions and express our personal desires and needs. She then worked hard to find the best suited vehicle for us. The sales manager was especially helpful in negotiating a price difference between our tradein and the new Highlander. The financial representative was friendly and efficient and everything was completed quickly. It was a very pleasant experience. More

Positive Buying Environment This is the second RAV4 I have leased from Capital Toyota. They do not disappoint! Annmarie was friendly and not pushy (which was important to me). I This is the second RAV4 I have leased from Capital Toyota. They do not disappoint! Annmarie was friendly and not pushy (which was important to me). I know what I wanted and she presented the options then let me come to my own decision. I would definitely recommend Annmarie to my friends! Detha, in finance, explained everything and took the time to explain the options to me. More

Fantastic Experience Capital Toyota was my first car-shopping stop due to the excellent word of mouth reviews. They did not disappoint! Alicia was friendly, knowledgable a Capital Toyota was my first car-shopping stop due to the excellent word of mouth reviews. They did not disappoint! Alicia was friendly, knowledgable and not pushy (which was important to me). Detha, in finance, was also so enjoyable to work with. Although, I keep my cars for a long time, I wouldn't shop anywhere else! More

Positive Experience from Beginning to End I visited multiple dealers and came back to Capital Toyota because of the value and the great salesman. All of my questions were answered and I never I visited multiple dealers and came back to Capital Toyota because of the value and the great salesman. All of my questions were answered and I never felt pressured. More

Easiest Purchase Ever! We went to a couple of dealers here in Knoxville to test drive the cars we were interested in. The service was okay, but they kept pressuring us to us We went to a couple of dealers here in Knoxville to test drive the cars we were interested in. The service was okay, but they kept pressuring us to use their finance department, even though we told them upfront we were pre-approved through USAA's Car Buying Service. We decided a late model Toyota Camry XSE or XLE was what we wanted. I searched the USAA True Car service online and contacted six USAA approved dealers in a 200 mile radius. I heard from all of them by email and phone in a reasonable amount of time. Sharon Ricketts contacted me by email immediately and then by phone shortly after. Shortly after we started our conversation, she conveyed her heartfelt appreciation for our family's service in the military. We talked about what I was looking for and when I had specific questions about features, got me in touch with Alfred Odister right away. Alfred answered all of my questions and was not at all pushy. He gave me his cell number and encouraged me to call or text if we had further questions or wanted to drive to Chattanooga to test drive the cars he had available. He assured me that he could handle our USAA transaction and never pressured us to consider their financing. After a couple more calls and texts, we let Alfred know they had the car we wanted, for a great price on the lot. We let him know we were headed his way. Alfred was waiting in the parking lot, waving as we drove in! I arrived with all of my paperwork in hand and found there was an error with information on the website but they handled it professionally and quickly. They more than made up for the error. We got to meet Sharon too. She was just as pleasant and kind in person as she was on the phone. I train Realtors to follow up on online business and Sharon did everything the way I teach my agents. She's a true asset! The car was just what we wanted, we test drove it and and decided we wanted it. About an hour later, we drove off the lot with a full gas tank and a clean shiny 2015 Camry XSE. Alfred asked us to keep in touch and let him help with any questions about the car's technology features. Honestly, he did such an excellent job explaining everything, we were good driving off the lot. We have talked and texted about a couple of things and he's been very helpful. I would most highly recommend both Alfred Odister and Capital Toyota. The service, care and customer service are top notch! More