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Capital Toyota, Inc.

Chattanooga, TN

4.8
1,621 Reviews
Capital Toyota has been serving Chattanooga, TN and the surrounding Hamilton County area since 1967. In fact, we were the very first Toyota dealer in the state of Tennessee. We specialize in the full line up of Toyota and Scion products including the best-selling car in the world, the Toyota Camry. Other Toyota cars include the Corolla, Highlander, Tacoma, and the Tundra. And if you are considering a pre-owned ...
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5808 Lee Highway

Chattanooga, TN

37421

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Showing 1,621 reviews

December 21, 2015

Amazing Great customer service, was quick and easy. Chandler Capehart was very easy to work with, courteous and respectful. Worked with me as best as he could More

by CodyW12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curry Stone
Dec 22, 2015 -

Capital Toyota, Inc. responded

Cody, thank you for sharing your feedback about your used car buying experience with us! Our team is proud to have Chandler with us, for he listens to our customers and helps them find the vehicle and deal that works best for their needs and desires. Capital Toyota enjoys making our customers happy, and hope that you will be back so that we can continue to make you happy for years to come. Congratulations on your new vehicle!

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December 21, 2015

Great Car Buying Experience We came in looking for a suitable replacement to a great family car. Right away we were greeted by a friendly Salesperson who was very professional an More

by Richiefarmer81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 22, 2015 -

Capital Toyota, Inc. responded

Thank you for your recommendation of our dealership! We understand that buying a new vehicle, whether new or used, can be a stressful experience. Our goal at Capital Toyota is to relieve that stress and make the process fun and painless. Patrick was happy to help you shop for a replacement to a family car that you can both trust and enjoy. We hope you love your new vehicle, and hope to be able to help you again in the future!

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December 17, 2015

Awesome Very friendly folks. I never thought nce felt pressured to buy . Patrick was an awesome salesman, very professional. I drove 2 1/2 hrs to purchase a v More

by Matt931
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 18, 2015 -

Capital Toyota, Inc. responded

Matt, thank you for taking the time to let us know how we're doing! Our team enjoyed working with you to make your new car buying experience easy and enjoyable. Patrick is a great asset to our team, continually going above and beyond expectations to ensure our customers are treated properly. We appreciate you taking the drive over to see us, and look forward to the opportunity to work with you again in the future. Congratulations on your new Tacoma!

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December 15, 2015

Easy to work with and friendly The salesman Jose "Pepe" De la Riva was very easy to work with from the beginning to the end of the transaction. He was easy to get in touch with and More

by mforsythe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose De la Riva
Dec 16, 2015 -

Capital Toyota, Inc. responded

We appreciate hearing from you! Our sales team is dedicated to providing the best car-buying experience for our customers, and we are glad that you enjoyed working with Jose. He truly demonstrates a commitment to our customers, and will appreciate your compliments. We hope you enjoy your new vehicle, and look forward to working with you again in the future!

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December 08, 2015

Awesome experience Steve Wilson was our sales rep and not once did he make me feel as if I was making a deal with the devil! He did everything he could to get me in the More

by Mrstpatterson1981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 08, 2015 -

Capital Toyota, Inc. responded

Thank you for sharing your positive experience with us! We were happy to help you get into the vehicle you wanted. Our team is dedicated to your satisfaction, and Steve is a great part of this process. We hope to see you and your family back again soon. Enjoy your new ride!

December 05, 2015

Purchased new vehicle, all terms were explained perfectly The dealership was very nice and comfortable inside, they had plenty of cars and SUVa to look through. Our salesman, Alfred Oddister, was very well ve More

by Kathy jones 123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Our Finance Manager was also wonderful., Alfred Odister
Dec 07, 2015 -

Capital Toyota, Inc. responded

Kathy, thank you for taking the time to share your experience with us! Our team takes great pride in ensuring that you enjoy your visit from start to finish. Alfred is a great part of our team, always working hard to help you make the best decision. We hope that you will be back in again to see us, and in the meantime, enjoy your new ride!

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December 02, 2015

our 4th Toyota We have been using Patrick Shadrick at Capital Toyota for years and he sold us our latest Toyota Rave4. He listens to our needs and will suggest the b More

by johnandmarion
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patrick Shadrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2015 -

Capital Toyota, Inc. responded

Congratulations on your latest Toyota purchase! We love working with you each time you come to visit. Patrick is a great part of our team, continuing to demonstrate how committed we are to ensuring your needs are always met. Our team truly appreciates your continued business over the years, and looks forward to many years to come. Enjoy your new RAV4!

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November 28, 2015

Stress Free Transaction We were treated with respect and every question we had was answered. ( We had quite a few!). Our business was valued and there was no high pressure s More

by HappyCustomer
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Detha Yoder ( excellent knowledge and helpful advice given)
Nov 30, 2015 -

Capital Toyota, Inc. responded

We are glad to hear you enjoyed your visit to Capital Toyota! You are absolutely correct in that your satisfaction is our top priority. We work hard to ensure that your new car buying process is stress free and exciting. Our sales team understands how important making the right decision is, and Patrick is a great asset in helping provide the information necessary for you to make an educated decision about your vehicle. We were happy to have the vehicle you wanted delivered, and hope that you enjoy your new ride. Our team looks forward to working with you again down the road. Congratulations!

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November 23, 2015

Friendly, Fast, & Easy to Work With It took us 2 hours to test drive and complete the paperwork on our new car. We have bought or leased 4 vehicles at Capital. Toyota makes the best ca More

by Karen Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donny Thacker in the service department, Alfred Odister
Nov 24, 2015 -

Capital Toyota, Inc. responded

Karen, we appreciate your feedback! We take your needs very seriously, understanding that purchasing a new vehicle can be a daunting task. Our sales team is always here to help assist you in making the right choice, providing the tools and knowledge to let you make a decision that you will love for years to come. Thank you for your continued loyalty with your last 4 vehicles. We hope to continue to demonstrate how important you are to us for miles and miles down the road. Congratulations on your new ride!

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November 21, 2015

What an amazing team! My Experience: I am a Sales Manager for Southern Honda Powersports, and as such, I expect a certain level of professionalism from people in the ind More

by Chas218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reno, Ed Emerson, Alicia Normand
Nov 23, 2015 -

Capital Toyota, Inc. responded

Chas, thank you so much for taking the time to share your outstanding experience with us! We never get tired of hearing feedback like this, and are glad that you enjoyed working with Ed, Alicia, and Reno. Our team is incredibly lucky to have these three as part of our process, for they truly know how to make a customer feel at home when they walk through the door. We understand that purchasing a car is a tough and costly decision, so we do our best to find the perfect vehicle that suits your needs and doesn't break your wallet. Welcome to the family here at Capital Toyota. We look forward to seeing you again down the road. In the meantime, enjoy your new Tacoma!

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