Capital Toyota, Inc.

Great Customer Service! I can't say enough about the excellent customer service we received at Capital Toyota. To make a long story short, I totaled my vehicle as well as I can't say enough about the excellent customer service we received at Capital Toyota. To make a long story short, I totaled my vehicle as well as my daughter's vehicle when I hit her while following her home. The next day I called around to several dealers and wasn't able to get any help. I called Capital Toyota and spoke with Ms. Yoder. She even offered to send Mr. Odister to come and pick us up since she knew we didn't have a vehicle. When we met Mr. Odister, we immediately felt like he was sincere in wanting to help us. He was very patient with us and took time to go over all our options. I never felt pressured and was very pleased with how we were treated. I don't usually fill out comment cards or leave reviews but with the excellent customer service we were given I felt it was important to let someone know. I love my new car!!! More

Alfred Odister Choosing Capital Toyota was the best decision that I've made in recent years. Alfred Odister is an amazing salesperson, he goes above and beyond in se Choosing Capital Toyota was the best decision that I've made in recent years. Alfred Odister is an amazing salesperson, he goes above and beyond in service for his customers. I really appreciated his attention to detail as well. I'm totally satisfied with my decision. Thank you, Chanda Moss More

Great service center We have our cars serviced at Capital Toyota and have for several years. Each time we receive excellent service and every service team member is frien We have our cars serviced at Capital Toyota and have for several years. Each time we receive excellent service and every service team member is friendly, helpful, and professional. I would definitely recommend this service center to everyone. More

Excellent Service I received excellent service the day I took my truck in to be serviced. I appreciate the level of service I receive when I visit each time. I received excellent service the day I took my truck in to be serviced. I appreciate the level of service I receive when I visit each time. More

Car Purchase Purchased a new Corolla so our daughter could drive the old Corolla. I put over 600 miles on a vehcle each week driving to work and back. I wanted s Purchased a new Corolla so our daughter could drive the old Corolla. I put over 600 miles on a vehcle each week driving to work and back. I wanted something that gave me good gas mileage. Hopefuly the new Corolla will be as good as the old one. Captial Toyota is a good/friendly place to do business. More

Great Team Work I have never seen such team work in a sales floor in my life, and I was an asst. sales manager at a retail furniture store for 7 years. I bought a 201 I have never seen such team work in a sales floor in my life, and I was an asst. sales manager at a retail furniture store for 7 years. I bought a 2014 Toyota Tacoma in march, and unfortunately in April I totaled it. Alford my salesman, and Detha the lady that took care of the financing started to work, helping me with getting all the information that I needed to my insurance company. Then started helping me with my next purchase. Thanks to the team work with the sales team namely Alford, and Detha, I am now in another 2014 Tacoma. Thanks, guys, Ken Fugate More

Excellent Service I visited this Dealership 3 times before making my purchase. Craig Presnell assisted me every time and was very patient with me while I struggled to m I visited this Dealership 3 times before making my purchase. Craig Presnell assisted me every time and was very patient with me while I struggled to make my decision. He took me on test drives of different vehicles. He has a lot of patience, is very knowledgeable f the different vehicles and is able to give accurate and informative comparisons to help decide which model is best for a customers needs or situation. He does this with a pleasant attitude and smile and no pressure. I feel he assisted me in the perfect choice for me and my family. The processing as extremely fast as well. We had the Sienna purchased and on our way home faster than any other car transaction that I have ever made. I would definitely recommend this Dealership to my friends......Johnna Abbasi (A lifelong Toyota fan!) More

Patrick Shadrick and Detha Yoder the Dynamic Duo Our first visit to Capitol Toyota was several years ago. It was early on a Saturday morning, just by chance Patrick came out to meet us, and ended up Our first visit to Capitol Toyota was several years ago. It was early on a Saturday morning, just by chance Patrick came out to meet us, and ended up being our salesman. We had previously been to another dealership in another city, where high pressure was the way every person in the dealership treated us. Patrick was the complete opposite. We were looking at a Rav4, after explaining all the features of the vehicle and a test drive Patrick then left us to look and discuss the situation in private. He took his time explaining the features and options, as well as giving us our privacy. He made sure we were comfortable with the deal before proceeding in the process. Patrick treated us like we had been friends for years. He was sincere in his work, which in turn, we gained a true friend in the auto business. The next step in the process was paperwork. Where we met our next new friend, Detha Yoder. Her knowledge of her work and vivacious personality continued the wonderful purchase of our first Rav4. My husband and I come to Capitol Toyota because Patrick Shadrick is there. In our opinion Patrick is the best. We do not even consider going to any other dealership. Patrick and Detha are great assets to Capitol Toyota. Their care of us as customers is continual. Anytime we have questions or concerns they are a phone call away. Ready and willing to help in any way possible. We are on our second Rav4 and first Camry. A Toyota is the same good quality vehicle in all dealerships, what sets Capitol Toyota apart from all others is Patrick Shadrick and Detha Yoder. It is so easy to recommend them to our friends and family, because they are tried and true. Bill and Denise Williams Fort Payne, AL More

number 4 sienna I am now on my fourth Sienna. Our first lease vehicle was through a non Toyota salesman, van was great, but the broker was a non entity. My second Sie I am now on my fourth Sienna. Our first lease vehicle was through a non Toyota salesman, van was great, but the broker was a non entity. My second Sienna on the other hand was made even better by a great salesman, Patrick Shadrick of Capital Toyota. Very friendly, very keen to my taste and made the experience wonderful. The third Sienna was the same. A simple call to Patrick with my list of options and the car was ready and waiting when my lease was final. My fourth, my dream car, was a wonderful experience also. Patrick is never pushy, keeps his little legal pad with his long list of potential sales with the wants and wishes of his clients. I have sent friends to him with the confidence that they will be treated as well as I have been. I am sorry I have to wait another 3 years before I can visit with him again! More

Great Experience Had a great time dealing with Jason. Was very satisfied when I took ownership. Finance Director, Detha Yoder, was awesome to deal with as well. Had a great time dealing with Jason. Was very satisfied when I took ownership. Finance Director, Detha Yoder, was awesome to deal with as well. More