Capital Toyota, Inc.

Outstanding Customer Service I can't say enough about how Jason made me feel comfortable with a difficult financial decision I had to make due to recent changes in our household I can't say enough about how Jason made me feel comfortable with a difficult financial decision I had to make due to recent changes in our household income. I didn't want to let go of my beloved 'customized' (more added bells & whistles) slightly older Camry but knew I needed to cut some monthly expenses. I walked away slightly sad to let my car go but knew in my heart it was the right decision & knew I was still driving away in a car that I can relay on and will come to love in time. If not for the caring & understanding manner of Jason I'm not sure I would be as "at peace" with the decision. This is my second car to purchase from Capitol and I can assure you in a few years and hopefully in better circumstances I will be back in to once again get another "my car" customized & personalized with my wants. Thank you for caring & helping us through this humbling & difficult decision> SH More

Patrick Shadrick excellence We first met Patrick Shadrick after moving to Chattanooga from Florida in 2000 and came to Capital Toyota for service on our 1999 Toyota Camry and 199 We first met Patrick Shadrick after moving to Chattanooga from Florida in 2000 and came to Capital Toyota for service on our 1999 Toyota Camry and 1990 4-Runner. When we got ready to purchase our next vehicle in the summer of 2008, we went to see Patrick and he sold us a 2008 Toyota Prius. We have been very happy with the vehicle, and every time we were in for routine service, Patrick most every time made it a point to contact us while we waited and asked how things were going, and was there anything he could help us with. When we got ready to purchase our next vehicle in the summer of 2014, we again looked up Patrick and he did another excellent job in making sure we were purchasing the vehicle to meet our needs. He always seems to take time, and not rush any decision, as this is a sizable purchase, especially for retired folks on fixed incomes. We would highly recommend dealing with Patrick, and he is very trustworthy, and not the least bit pushy toward hurrying your decision. We've been buying cars since 1960, and he's the best We bought a 2014 Camry XLE this time. More

Fantastic first-time buyer experience! As a first-time buyer, I could not be more pleased with my experience at Capital Toyota. Alfred did a fantastic job showing me my dream car. He defini As a first-time buyer, I could not be more pleased with my experience at Capital Toyota. Alfred did a fantastic job showing me my dream car. He definitely was an expert, and left without any questions. He was the perfect combination of enthusiastic salesman without being too pushy. If I have to buy a car in the future or recommend a friend, I would tell them to of straight to Capital Toyota and ask for Alfred. More

new car purchase Eddie Brown listened to our needs for a car and showed us the options that we wanted. He accepted what we wanted without arguing that we needed more. Eddie Brown listened to our needs for a car and showed us the options that we wanted. He accepted what we wanted without arguing that we needed more.. We felt very comfortable with him and his assistant Dallas Brown. My wife had bought her first Camry at Capital Toyota from Gary Webb back in 1985. Patrick showed us a Scion xB just in case it might fit our needs and Alfred took us on a test drive in a Camry XLE while Eddie was finishing up with another customer on our preliminary scouting. The second time, Eddie gave us his full attention. The guys worked together as a team. Good group. More

No hassle buying experience I called Jason and was able to negotiate a deal quickly. I arrived at the dealership later that afternoon and left with my new car in 55 minutes! I called Jason and was able to negotiate a deal quickly. I arrived at the dealership later that afternoon and left with my new car in 55 minutes! More

Purchase of Camry and service for Tundra The easy of purchasing a new car was excellent. The friendliness of saleman and staff was also excellent. The service department is and has been ver The easy of purchasing a new car was excellent. The friendliness of saleman and staff was also excellent. The service department is and has been very accomodating and friendly. Thanks to Richard in the Service Dept., to Alfred in Sales, and Michael in Accounting. More

General Service For 23 years we have dealt with Capital Toyota. We have always received outstanding service. The service dept is very professional and helpful. The For 23 years we have dealt with Capital Toyota. We have always received outstanding service. The service dept is very professional and helpful. They have always been honest and upfront with us. We have even recommended the service department to our friends and family. We will continue to purchase our vehicles from them and continue to use the service dept. Thank you. More

Great experience I recently purchased a car at Capital Toyota and was so impressed with our salesman. I told him exactly what I wanted and he found it for me within da I recently purchased a car at Capital Toyota and was so impressed with our salesman. I told him exactly what I wanted and he found it for me within days. It was an absolute pleasure to work with him and I will recommend him to any of my friends who are looking to buy. Many thanks!!!! More

Great Customer Service! I can't say enough about the excellent customer service we received at Capital Toyota. To make a long story short, I totaled my vehicle as well as I can't say enough about the excellent customer service we received at Capital Toyota. To make a long story short, I totaled my vehicle as well as my daughter's vehicle when I hit her while following her home. The next day I called around to several dealers and wasn't able to get any help. I called Capital Toyota and spoke with Ms. Yoder. She even offered to send Mr. Odister to come and pick us up since she knew we didn't have a vehicle. When we met Mr. Odister, we immediately felt like he was sincere in wanting to help us. He was very patient with us and took time to go over all our options. I never felt pressured and was very pleased with how we were treated. I don't usually fill out comment cards or leave reviews but with the excellent customer service we were given I felt it was important to let someone know. I love my new car!!! More

Alfred Odister Choosing Capital Toyota was the best decision that I've made in recent years. Alfred Odister is an amazing salesperson, he goes above and beyond in se Choosing Capital Toyota was the best decision that I've made in recent years. Alfred Odister is an amazing salesperson, he goes above and beyond in service for his customers. I really appreciated his attention to detail as well. I'm totally satisfied with my decision. Thank you, Chanda Moss More