Capital Toyota, Inc.

An Encore Experience We have purchased four Toyota vehicles over the last twenty years. After driving a superb car for twelve years and amassing 160,000 miles, we eagerl We have purchased four Toyota vehicles over the last twenty years. After driving a superb car for twelve years and amassing 160,000 miles, we eagerly returned to the same dealership where we purchased our 2004 Highlander. We are pleased to report that our recent experience with the dealership at Capital Toyota was primarily due to our car sales consultant, Richard Sherriff. He demonstrated his wealth of knowledge about Toyota products, but we also valued his ability to provide comparisons to other models we were considering. We found Richard to be a trustworthy and knowledgeable car specialist. He was more than willing to go the extra mile to introduce us to the features we would have in our new RAV4 SUV Limited. Furthermore, he asked if we would be willing to add his private number in our cell phones and urged us to call him if he could assist us. Buying our new car was a fulfilling experience with Richard, a sincerely spiritual person. We did not experience any haggling or sales pressure from him and in the end, we believe he offered us the fairest price that was available. If you value a car sales consultant with these qualities then you have found the person who will assist you with the purchase of YOUR next car. More

"The best car buying experience...Ever!!!" The best experience in car buying ever!! Stuart Wood is by far the most genuine, honest, client advisor I have dealt with in 40yrs of purchasing autom The best experience in car buying ever!! Stuart Wood is by far the most genuine, honest, client advisor I have dealt with in 40yrs of purchasing automobiles. Our questions were answered thoroughly and promptly. When a minor problem with the vehicle was discovered, Mr. Wood went above and beyond to make sure we were informed and satisfied. Vowing to fix whatever the vehicle needed in a timely and efficient manner. If you decide to purchase at Capital, and you value honesty and integrity, we recommend you ask for Stuart. More

Alicia is awesome! Alicia made our experience easy and wonderful. She spent so much time making sure we were happy with all of the information and made our purchase seam Alicia made our experience easy and wonderful. She spent so much time making sure we were happy with all of the information and made our purchase seamless. I will definitely return to buy another car from her. It was a pleasure to do business with her. We love our new car! More

Deal with Alfred I'm so happy that we found Alfred At Capital Toyota in Chattanooga Tennessee he was a pleasure to work with and I highly recommend anybody looking fo I'm so happy that we found Alfred At Capital Toyota in Chattanooga Tennessee he was a pleasure to work with and I highly recommend anybody looking for a new or preowned Toyota to ask for alfred very professional and helpful More

Pleasant Richard Sherriff was outstanding. He was not at all pushy, knew which vehicle I was interested in, and explained all of the safety features including Richard Sherriff was outstanding. He was not at all pushy, knew which vehicle I was interested in, and explained all of the safety features including the blind spot features on the mirrors as well as the other driving safety features before and during the test drive. If I ever purchase another vehicle I will ask for him to be my salesman. More

We had a wonderful experience buying our 2017 Camry. Richard Sherriff was extremely professional and knowledgeable. He listened to me as I told him my needs and wants in purchasing a new car. Then he fou Richard Sherriff was extremely professional and knowledgeable. He listened to me as I told him my needs and wants in purchasing a new car. Then he found me the perfect one. He carefully went over every aspect of buying my Camry. Then after financing was done he took us out to my car and went over in detail the ends and outs of how it worked. I would recommend Capital Toyota and Richard Sherriff to anyone looking to purchase a new car. More

Mark Harrelson Alicia Normand Best people for the job. Got me the right car for the right price. I plan on going back for any further business. Mark Harrelson Alicia Normand Best people for the job. Got me the right car for the right price. I plan on going back for any further business. Mark Harrelson Alicia Normand More

Alicia normand I just wana say alicia normand was an awesome person to deal with and showed me every thing on the tacoma i bought!!! SHE IS AWESOME!! I just wana say alicia normand was an awesome person to deal with and showed me every thing on the tacoma i bought!!! SHE IS AWESOME!! More

Excellent service!! This place is a whole lot friendly then the one in my home town. They give a better service they are very helpful and any questions they answer you ri This place is a whole lot friendly then the one in my home town. They give a better service they are very helpful and any questions they answer you right away. More

Don't trust the finance person First off, our salesperson was great! She didn't pressure us at all and was open about needing to confirm the answers to our questions. We offered a p First off, our salesperson was great! She didn't pressure us at all and was open about needing to confirm the answers to our questions. We offered a price negotiation for the car we wanted. The saleswoman confirmed with finance that it could be done and it was agreed upon. However that was the end of our positive experience. We then waited over an hour to meet the finance person. From the first moment we sat down he refused to listen to us. He continued to push us to finance the entire price of the car instead of putting money down and made comment that the interest we would pay for financing the entire cost would be 'negligible.' (The money difference was more than 10k). He continued to give us monthly payments estimates based on no money down. After continuing to tell him we did not wish to pay for additional package options he gave us a final price. HE CHARGED US ALMOST 5K MORE THAN THE PROCE AGREED UPON.!! When we got annoyed by this and wanted clarification he broke down the cost. However in his mind our 4K trade in didn't count as money! At the end of the day he refused to accept that there was a misunderstanding and we walked out. It was THE WORST EXPERIENCE WE'VE EVER HAD WITH A CAR DEALER!!!! I feel sorry for the saleswoman who was great! Toyota is loosing a lot of business by employing such a rude, underhanded, sneaky finance person! More