Capital Toyota, Inc.

Easiest Purchase Ever! We went to a couple of dealers here in Knoxville to test drive the cars we were interested in. The service was okay, but they kept pressuring us to us We went to a couple of dealers here in Knoxville to test drive the cars we were interested in. The service was okay, but they kept pressuring us to use their finance department, even though we told them upfront we were pre-approved through USAA's Car Buying Service. We decided a late model Toyota Camry XSE or XLE was what we wanted. I searched the USAA True Car service online and contacted six USAA approved dealers in a 200 mile radius. I heard from all of them by email and phone in a reasonable amount of time. Sharon Ricketts contacted me by email immediately and then by phone shortly after. Shortly after we started our conversation, she conveyed her heartfelt appreciation for our family's service in the military. We talked about what I was looking for and when I had specific questions about features, got me in touch with Alfred Odister right away. Alfred answered all of my questions and was not at all pushy. He gave me his cell number and encouraged me to call or text if we had further questions or wanted to drive to Chattanooga to test drive the cars he had available. He assured me that he could handle our USAA transaction and never pressured us to consider their financing. After a couple more calls and texts, we let Alfred know they had the car we wanted, for a great price on the lot. We let him know we were headed his way. Alfred was waiting in the parking lot, waving as we drove in! I arrived with all of my paperwork in hand and found there was an error with information on the website but they handled it professionally and quickly. They more than made up for the error. We got to meet Sharon too. She was just as pleasant and kind in person as she was on the phone. I train Realtors to follow up on online business and Sharon did everything the way I teach my agents. She's a true asset! The car was just what we wanted, we test drove it and and decided we wanted it. About an hour later, we drove off the lot with a full gas tank and a clean shiny 2015 Camry XSE. Alfred asked us to keep in touch and let him help with any questions about the car's technology features. Honestly, he did such an excellent job explaining everything, we were good driving off the lot. We have talked and texted about a couple of things and he's been very helpful. I would most highly recommend both Alfred Odister and Capital Toyota. The service, care and customer service are top notch! More

Great dealer to deal with We drove from Oneida, TN 37841 to look at a Toyota sienna van that Capital Toyota had listed on cargurus.com. I called ahead a was connected with sale We drove from Oneida, TN 37841 to look at a Toyota sienna van that Capital Toyota had listed on cargurus.com. I called ahead a was connected with salesman Curry Stone. Curry was very helpful in helping me get some ideas on numbers that I'd be looking at on trading my old sienna in on the sienna that Capital Toyota had. Curry worked very hard to earn our business and after a few days of communication Curry had assured me that the 2-1/2 drive would be worth my time. After arriving and meeting Curry who was very very professional, had us in our new van and on our way home very quickly. I would highly highly recommend Curry Stone and Capital Toyota for buying your next vehicle. More

Stress free good experience just easy. We drove from Trussville Alabama and we were not disappointed. We were looking for a used Camry xle .We called ahead and the Camry was everything Curr We drove from Trussville Alabama and we were not disappointed. We were looking for a used Camry xle .We called ahead and the Camry was everything Curry said it would be. They were more than gracious and meet all of our needs. Thanks Curry. More

EXCELLENT SERVICE We bought a 2016 4 Runner from Capital Toyota and the entire experience was easy and pleasant. Alicia Normand and Michael Reno work great as a team he We bought a 2016 4 Runner from Capital Toyota and the entire experience was easy and pleasant. Alicia Normand and Michael Reno work great as a team helping us through the whole process from selecting the car we wanted, through the financing process. I look forward to working with both of them and Capital Toyota in the future. More

Good Experience My husband and I were looking for a truck and we found a really good deal on one at Capital Toyota pre-owned. The manager Billy Ingram was very nice a My husband and I were looking for a truck and we found a really good deal on one at Capital Toyota pre-owned. The manager Billy Ingram was very nice and pleasant to do business with! More

Excellent Experience Traded in Camry for a Prius in December 2015. Great service and assistance in choosing the right features and financing package. Patrick S set every Traded in Camry for a Prius in December 2015. Great service and assistance in choosing the right features and financing package. Patrick S set everything up and gave thorough overview of how everything works. Drove right off -- very happy! More

Great customer service I purchased our vehicle in Feb 2010 as a surprise birthday present for my wife and the sales man delivered it to Longhorn Steakhouse to complete the a I purchased our vehicle in Feb 2010 as a surprise birthday present for my wife and the sales man delivered it to Longhorn Steakhouse to complete the after dinner surprise and left a big red bow on it. All service has been completed at he service department even through the remodel and evertime iwe were treated great. More

Wonderful experience. Dealing with everyone at Capital Toyota was a pleasure. My salesman was very knowledgeable and patient with me as I drove my way through several cars Dealing with everyone at Capital Toyota was a pleasure. My salesman was very knowledgeable and patient with me as I drove my way through several cars before making a decision. I got an excellent deal on my vehicle as well! More

Sales rep My wife and I did not have to wait on a sales rep to assist us. Alfred is a courteous and knowledgeable sales rep. I purchased the car July My wife and I did not have to wait on a sales rep to assist us. Alfred is a courteous and knowledgeable sales rep. I purchased the car July More

Always a pleasure to deal with Capital Toyota Patrick Shadrick was very helpful, informative, and made purchasing a new car a pleasure. I always look forward to coming to Capital Toyota to purchas Patrick Shadrick was very helpful, informative, and made purchasing a new car a pleasure. I always look forward to coming to Capital Toyota to purchase or maintain our Toyota vehicles. More