Capital Toyota, Inc.

Amazing Experience! Marquita was very patient, knowledgeable and helpful in the car buying process. We drove 2 hours after finding the 4Runner we wanted online. Marquita Marquita was very patient, knowledgeable and helpful in the car buying process. We drove 2 hours after finding the 4Runner we wanted online. Marquita stayed late with us and did everything necessary to help us get out the door with the vehicle we wanted and at a payment we were comfortable with. Thanks Marquita! More

Great car, shady tactics Dealership is 4 hours away from my home. Negotiated with Chandler over the phone for the "out the door" difference between their vehicle and my trade Dealership is 4 hours away from my home. Negotiated with Chandler over the phone for the "out the door" difference between their vehicle and my trade in. Difference was agreed upon. I made sure that they acknowledged that KY sales tax was included in their calculations. Arrived at dealership after hours (will tip my cap here), test drove the vehicle and started signing paperwork...going smoothly. Until the invoice is shown. I notice the sales tax is actually NOT included. So, now I'm 4 hours away from home and I'm going to be out of pocket an extra $1,700 if I want to take this car home. At the end of the day, I went ahead and purchased the car due to the trip I had already committed to. I would not have agreed upon that price before leaving my home, however. I was also only given 1 key fob and was told the 2nd fob was "around here somewhere...I"ll find it and mail it to you". Got a phone call the next day that they couldn't turn up the key fob, sorry about your luck. So there's another $360 I've had to fork out (not to mention another 2 hour trip to the closest dealer capable of programming the new fob) in order to get a complete set of keys. So, again...the car is great, but the tactics the personnel used to sell it to me were incredibly shady. Would not recommend buying a car from here. I obviously won't be back. Update (6/3/16): Promptly called the gentleman below over a week ago and left a message. Phone call has not yet been returned. Clearly not very interested in making it right.... More

Chandler Capehart is awesome! We bought a 2015 Toyota Camry last week and it was the easiest car purchase that we have ever made. Chandler Capehart was the salesman who let us brow We bought a 2015 Toyota Camry last week and it was the easiest car purchase that we have ever made. Chandler Capehart was the salesman who let us browse the inventory in our own time. He was the most knowledgeable car salesperson that we have ever dealt with while looking for cars. Chandler answered our questions and was honest when he did not have an answer. We would highly recommend this dealership and defiantly Chandler to our friends and family who are looking for a new car. He made buying a car fun! Thank you! More

Capital Toyota Chattanooga 2016 TRD Tacoma First off Alicia Normand is my sales person, and if I could give her own five stars I would! It's the little things like making sure the truck was cle First off Alicia Normand is my sales person, and if I could give her own five stars I would! It's the little things like making sure the truck was clean for me when I went the second time to buy the truck, and she wouldn't let me leave until the Bluetooth on the truck was connected to my phone. Ford, Dodge, and Nissan acted like they could care less about that stuff when I did business with them. Dodge acted like they could care less about anything. Also any question I had she had the answer, or if she didn't she would get the info for me in a timely fashion. When I go back for a new car for my wife she will be getting the sell. Dealership was great. Ed Emerson worked with me on trading in my Mustang for the Tacoma as much as he could, and had a lot of info on leasing. Which I never leased before. The reason I gave 4 star is the finance department. The first day I went to the dealer we did a set plan leasing, and the second day their was a change of plans. There was a miss calculation, and the monthly payment went up $100. Also the department sent the pay off check for the car I traded in the day the car payment was due after me stating when it was due... Wanted to say I'm very picky on vehicles, and can't find one thing I would change on my Tacoma. Option request Toyota come out with a V8 for the Tacoma!! More

Alfred Odister is AWESOME!!!!!!!!!!!! My experience was absolutely amazing because of Alfred. By far the easiest buying experience. I would highly recommend Capital Toyota. Also Michael wh My experience was absolutely amazing because of Alfred. By far the easiest buying experience. I would highly recommend Capital Toyota. Also Michael who assisted with fiancing was very knowledgeable and helpful. More

Great sales experience! Had such a great sales experience and proud to be a part of such a great company. Thanks to everyone involved for the smooth transition into my new Ra Had such a great sales experience and proud to be a part of such a great company. Thanks to everyone involved for the smooth transition into my new Rav4. More

Best car buying experience to date! We were greeted with a friendly welcome from the moment we stepped on the lot. Our salesman was very personable and had thorough knowledge of the vehi We were greeted with a friendly welcome from the moment we stepped on the lot. Our salesman was very personable and had thorough knowledge of the vehicle we were interested in. I had my 6 year old with me and he even interacted with him, making the test drive and buying experience pleasant and relaxed. He helped me feel secure in my decision to buy and in knowing that I will be dealing with him on all future service on my vehicle. More

Like a family Yesterday, I stopped in to look around. Alfred helped me from beginning to end and made the car buying experience painless. We had a great time, every Yesterday, I stopped in to look around. Alfred helped me from beginning to end and made the car buying experience painless. We had a great time, everyone was incredibly friendly and by the time I left, I really did feel like family. I would most definitely recommend Alfred to take care of anyone- and when the time comes, I will be using him again. More

Finding the Perfect 4Runner made easy. Ed Emerson found the 4Runner that I wanted and had it at the dealership within days of telling him what I wanted. Patrick got the extras on the car a Ed Emerson found the 4Runner that I wanted and had it at the dealership within days of telling him what I wanted. Patrick got the extras on the car and ready to go. Dee in financing was a joy to work with. Thanks Capital Toyota! See you in 2 years. More

Just Bought A 4 Runner From Capital Toyota Excellent customer service! Best car buying experience I've ever had. Ed Emerson and Alicia Normand were fantastic! Ed gave me a great deal on a ne Excellent customer service! Best car buying experience I've ever had. Ed Emerson and Alicia Normand were fantastic! Ed gave me a great deal on a new 4 Runner and Alicia even came in on her day off to help me with the paper work and financing. Dee in the financing department was wonderful as well. She made the financing quick and painless...with a great rate! I would highly recommend giving Ed Emerson a call if you're in the market for any Toyota vehicle. The people at Capital Toyota in Chattanooga are honest and very easy to work with! More