Capital Toyota, Inc.

We were only looking but drove home a new truck Richard Sherriff was very helpful in walking us through a sales presentation that made our purchase very easy. The dealership were all positive and wi Richard Sherriff was very helpful in walking us through a sales presentation that made our purchase very easy. The dealership were all positive and willing to assist us in every way. This purchase was made because of the personal service given. I will certainly buy my next vehicle this dealership and I will talk with Richard Sherriff when the time comes. More

Timeshare like high pressure sales pitch for extra insurance The whole thing started just fine. The salesman was very helpful. The problem came when I went in to talk to the finance guy. The last thing I expecte The whole thing started just fine. The salesman was very helpful. The problem came when I went in to talk to the finance guy. The last thing I expected was a high pressure sales pitch for extra Insurance. It took me quite a while to figure out what was going on. By the end of the pitch my head was spinning. I am still not sure exactly what I bought. I'm all grown up and will uphold my end of the deal but you guys should be ashamed of yourself for using such tactics.. Feel free to contact me for more information about this More

Wonderful Service After being turned off by many delalership's service departments, I was completely overwhelmed with Capital's service! They are honest, kind, and go a After being turned off by many delalership's service departments, I was completely overwhelmed with Capital's service! They are honest, kind, and go above and beyond to maintain a comfortable environment. I am now a Toyota for life owner! Thank you for all you do. More

Fair and Transparent Business Experience Mr. Sherriff and the sales Manager were both informative and polite. This has been the most pleasant car buy buying experience i've had at a dealersh Mr. Sherriff and the sales Manager were both informative and polite. This has been the most pleasant car buy buying experience i've had at a dealership. Mr. Sherriff made it very clear that his role is not just a salesman, but a single point of contact for anything and everything. In fact, he absolutely insisted that my wife and I save his number in our contact before we left with our new 4Runner. We discovered one small issue with the vehicle after bringing it home and the whole situation was taken care of flawlessly by Mr. Sherriff and Betsy in the service department. Aaron Haynes Ooltewah More

Easy to negotiate with and fair. The Sherriff was great to work with. He took the time to get to know us as people and not as just another paying customer. He was fair and gave us gre The Sherriff was great to work with. He took the time to get to know us as people and not as just another paying customer. He was fair and gave us great deal. He made everything as hassle free as possible. More

Great place to deal The salesman worked very hard to make sure I got what I wanted, priced and after the sale made sure I understood the car. He was busy with others beca The salesman worked very hard to make sure I got what I wanted, priced and after the sale made sure I understood the car. He was busy with others because there wasn't any one there to help and he took the time to take care of us both. More

Pleased with new car buying experience Alfred Odister was great. He was professional, knowledgeable and respectful. He was easy to be around, if that makes sense. No high pressure tactic Alfred Odister was great. He was professional, knowledgeable and respectful. He was easy to be around, if that makes sense. No high pressure tactics. The car was ready when we arrived with all options present. The buying process was easy. I researched and compared the price we paid and it was fair. I would definitely recommend this sales consultant and dealership. More

An Encore Experience We have purchased four Toyota vehicles over the last twenty years. After driving a superb car for twelve years and amassing 160,000 miles, we eagerl We have purchased four Toyota vehicles over the last twenty years. After driving a superb car for twelve years and amassing 160,000 miles, we eagerly returned to the same dealership where we purchased our 2004 Highlander. We are pleased to report that our recent experience with the dealership at Capital Toyota was primarily due to our car sales consultant, Richard Sherriff. He demonstrated his wealth of knowledge about Toyota products, but we also valued his ability to provide comparisons to other models we were considering. We found Richard to be a trustworthy and knowledgeable car specialist. He was more than willing to go the extra mile to introduce us to the features we would have in our new RAV4 SUV Limited. Furthermore, he asked if we would be willing to add his private number in our cell phones and urged us to call him if he could assist us. Buying our new car was a fulfilling experience with Richard, a sincerely spiritual person. We did not experience any haggling or sales pressure from him and in the end, we believe he offered us the fairest price that was available. If you value a car sales consultant with these qualities then you have found the person who will assist you with the purchase of YOUR next car. More

"The best car buying experience...Ever!!!" The best experience in car buying ever!! Stuart Wood is by far the most genuine, honest, client advisor I have dealt with in 40yrs of purchasing autom The best experience in car buying ever!! Stuart Wood is by far the most genuine, honest, client advisor I have dealt with in 40yrs of purchasing automobiles. Our questions were answered thoroughly and promptly. When a minor problem with the vehicle was discovered, Mr. Wood went above and beyond to make sure we were informed and satisfied. Vowing to fix whatever the vehicle needed in a timely and efficient manner. If you decide to purchase at Capital, and you value honesty and integrity, we recommend you ask for Stuart. More

Alicia is awesome! Alicia made our experience easy and wonderful. She spent so much time making sure we were happy with all of the information and made our purchase seam Alicia made our experience easy and wonderful. She spent so much time making sure we were happy with all of the information and made our purchase seamless. I will definitely return to buy another car from her. It was a pleasure to do business with her. We love our new car! More