Capital Toyota, Inc.

I'll never buy another vehicle anywhere else but Capital. My wife and I have purchased 3 vehicles from Capital Toyota. Patrick Shadrick is the salesman we have had the absolute privilege of dealing with each My wife and I have purchased 3 vehicles from Capital Toyota. Patrick Shadrick is the salesman we have had the absolute privilege of dealing with each of the three times we have bought a vehicle. He is the most genuinely honest and forthright salesman from which we have ever bought anything. I dont get to see what goes on behimd the scenes when it comes to buying a car, but Patrick was right there every step of the way communicating with us and guiding us to what purchase would be the perfect balance between our need and means each individual time we have come to buy a vehicle. Toyota is lucky to have Patrick on their team selling people cars and trucks. He has gained our complete trust when it comes to buying a vehicle, and has made me and my family Capital Toyota people for life. If you are reading this and are in need of a vehicle; go see Patrick Shadrick at Capital Toyota. You won't regret it, and will drive away completely satisfied. More

Just a BIG THANK YOU This review is long over due. I believe in giving floweres where flowers are due. And Besty Gammon you deserve the biggest and brightest of them all This review is long over due. I believe in giving floweres where flowers are due. And Besty Gammon you deserve the biggest and brightest of them all. You are so friendly, caring, and very genuine and unique. Thank you for helping me everytime needed it. From the first time I meet you and that has been awhile, you've always been so reassuring and caring and settled my nerves quite a few times. That kind of help is so hard to find and you a gem. So thank you a hundred times more. 2015 Venza More

Helpful and Friendly When I started to look for a new car I wanted a dealership that was located close to my home or office. I had always like the quality and reputation When I started to look for a new car I wanted a dealership that was located close to my home or office. I had always like the quality and reputation of Toyota and now was the opportunity to get one! The dealership is close to my home and with the package I picked I get 75000 miles worth of no cost maintenance! My sales person, Alicia Normand, really understood what I was needing in a vehicle and pointed me in the right direction. She was helpful and guided me through the whole buying experience! More

Great! Very nice and clean dealership. The people are very friendly and willing to work with you. We will definitely be going back for next vehicle. Very nice and clean dealership. The people are very friendly and willing to work with you. We will definitely be going back for next vehicle. More

Good Stuff I hate the car buying process, but Brad made it easy. He didn't hit me with high pressure sales tactics. He was very laid back. The dealership itse I hate the car buying process, but Brad made it easy. He didn't hit me with high pressure sales tactics. He was very laid back. The dealership itself was very nice inside. Even the finance office had a few delightful surprises. This is my 2nd car from Capital Toyota, and I don't think it will be the last. More

Best Dealership around - does not disappoint! I recently purchased my second Toyota from Capital in Chattanooga - Patrick (Shadwick) has helped me with both vehicles, you won't find a better sales I recently purchased my second Toyota from Capital in Chattanooga - Patrick (Shadwick) has helped me with both vehicles, you won't find a better salesman around! The wife will be in the market for another vehicle in 1-2 years, Patrick will be our first phone call. More

Story of excellent, honest service We were in the market to replace our van, which had met an unfortunate end in a tree on an icy day. We assumed we would would buy used but were open t We were in the market to replace our van, which had met an unfortunate end in a tree on an icy day. We assumed we would would buy used but were open to comparing incentives to new. Steve Clark met us as we pulled up, shook our hands, and told us he was glad we were all okay. He showed us around some of the 4WD vehicles (our only major requirement bc of the icy country roads where we live) and allowed our 3 yr old to "try" each of them out, too! We found one we thought we liked, but still had some reservations. Steve was not overbearing in letting us head up the street to compare to new vehicles. He handed us his phone number and took ours to hold on to the one we thought we might want. We met Brad Doty at the new vehicle lot. Even outside in the cold, looking through the new inventory, he was up front about numbers, giving us his best guess as to what amount we should finance based on what amount we wanted our payments to be each month. The new vehicles were above what we wanted to spend at that time, and he didn't try to sell us something above our financial comfort zone. He looked through his list of used vehicles and found something perfect for our needs and price range. We took it for a test drive on more than just city streets (important because we live in the backwoods), throughout which he was friendly--I think we talked more about life than whether the car drove well. We went back to his office for a credit check, etc. Brad offered our 3 yr old a balloon. There's a stylish waiting room with refreshments and space for our toddler to roam. Jerry Wright helped close our deal. His technology pad made signing super easy and fast! He got our new registration and insurance all taken care of while Brad synced my phone to the Bluetooth in my new car. When we finished, the car was warm and waiting for us out front so we could move on with our day. As we were leaving we realized the vehicle didn't have an electronic or spare key. Brad said he would hunt one down and get back to me. I honestly was nervous that I wouldn't hear anything....after all, the car was as-is and I didn't notice it was missing till the deal had been signed. He texted me 2 days later to let me know he hadn't forgotten about me and again 2 days later to tell me he'd found one! So happy with our choice of dealers. We will be in the market for a new truck soon and have no doubts about going back! More

He did good!! Brad Doty guided us through the confusing and exhausting task of buying a car. He did good!!! As much as I hate to buy a new car, I'd go see him aga Brad Doty guided us through the confusing and exhausting task of buying a car. He did good!!! As much as I hate to buy a new car, I'd go see him again. More

Exceeded Expectations!! This was our first experience with Capital Toyota and it was without a doubt top-notch from the beginning. I can't say enough about Brad Doty as my This was our first experience with Capital Toyota and it was without a doubt top-notch from the beginning. I can't say enough about Brad Doty as my sales contact. He was outstanding. No slick sales gimmicks, no pressure, no attempts at manipulative ploys. Just great, accomodating service. After my initial visit to the lot, he followed up with a phone call which prompted my return . He went above and beyond to accommodate my needs during the purchase . I would absolutely recommend this dealership and most importantly Brad Doty. I have purchased many new cars over many years and without a doubt this experience exceeded all my expectations . More

I had a wonderful experience and the service was excellent I had a really enjoyable experience and would recommend others to buy or lease there. Everyone was courthouse and friendly. Overall, I plan on returni I had a really enjoyable experience and would recommend others to buy or lease there. Everyone was courthouse and friendly. Overall, I plan on returning to the dealership for my next vehicle. More