Capital Toyota, Inc.

We had a wonderful experience buying our 2017 Camry. Richard Sherriff was extremely professional and knowledgeable. He listened to me as I told him my needs and wants in purchasing a new car. Then he fou Richard Sherriff was extremely professional and knowledgeable. He listened to me as I told him my needs and wants in purchasing a new car. Then he found me the perfect one. He carefully went over every aspect of buying my Camry. Then after financing was done he took us out to my car and went over in detail the ends and outs of how it worked. I would recommend Capital Toyota and Richard Sherriff to anyone looking to purchase a new car. More

Mark Harrelson Alicia Normand Best people for the job. Got me the right car for the right price. I plan on going back for any further business. Mark Harrelson Alicia Normand Best people for the job. Got me the right car for the right price. I plan on going back for any further business. Mark Harrelson Alicia Normand More

Alicia normand I just wana say alicia normand was an awesome person to deal with and showed me every thing on the tacoma i bought!!! SHE IS AWESOME!! I just wana say alicia normand was an awesome person to deal with and showed me every thing on the tacoma i bought!!! SHE IS AWESOME!! More

Excellent service!! This place is a whole lot friendly then the one in my home town. They give a better service they are very helpful and any questions they answer you ri This place is a whole lot friendly then the one in my home town. They give a better service they are very helpful and any questions they answer you right away. More

Don't trust the finance person First off, our salesperson was great! She didn't pressure us at all and was open about needing to confirm the answers to our questions. We offered a p First off, our salesperson was great! She didn't pressure us at all and was open about needing to confirm the answers to our questions. We offered a price negotiation for the car we wanted. The saleswoman confirmed with finance that it could be done and it was agreed upon. However that was the end of our positive experience. We then waited over an hour to meet the finance person. From the first moment we sat down he refused to listen to us. He continued to push us to finance the entire price of the car instead of putting money down and made comment that the interest we would pay for financing the entire cost would be 'negligible.' (The money difference was more than 10k). He continued to give us monthly payments estimates based on no money down. After continuing to tell him we did not wish to pay for additional package options he gave us a final price. HE CHARGED US ALMOST 5K MORE THAN THE PROCE AGREED UPON.!! When we got annoyed by this and wanted clarification he broke down the cost. However in his mind our 4K trade in didn't count as money! At the end of the day he refused to accept that there was a misunderstanding and we walked out. It was THE WORST EXPERIENCE WE'VE EVER HAD WITH A CAR DEALER!!!! I feel sorry for the saleswoman who was great! Toyota is loosing a lot of business by employing such a rude, underhanded, sneaky finance person! More

A very enjoyable experience This dealer has a modern and immaculate salesroom, with pleasant and professional staff. Our salesperson, Alicia Normand, was helpful and efficient, w This dealer has a modern and immaculate salesroom, with pleasant and professional staff. Our salesperson, Alicia Normand, was helpful and efficient, with answers to all our questions. She and our finance officer worked together to make this a transaction that left a good impression. There was no pressure at all and we left feeling comfortable with our decision to buy a new Camry. More

A proud customer This being my first car purchase , even though i may had been indecisive at times, the saleswoman was every patient with me and was willing to make su This being my first car purchase , even though i may had been indecisive at times, the saleswoman was every patient with me and was willing to make sure i chose the best vehicle i was satisfied with. The saleswomen seemed very honest, helpful, and if i had to refer a friend to buy a car, i would refer them to toyota and to ask for her. She did a awesome job. thank you!!! More

Best Ever The car buying experience I had at Capital Toyota in Chattanooga was the best out of the 20 or so new car purchases I have done. The salesman(Richard The car buying experience I had at Capital Toyota in Chattanooga was the best out of the 20 or so new car purchases I have done. The salesman(Richard Sherriff) could not have been nicer and was extremely thorough thru out the process. The financing went very fast and was also done very professionally. More

Highlander Purchase So loved the highlander. Our sales person, Alicia Norman was amazing! She was so enthusiastic and just friendly and connected quickly with us. She So loved the highlander. Our sales person, Alicia Norman was amazing! She was so enthusiastic and just friendly and connected quickly with us. She is a wonderful employee! More

Toyota Tacoma Alfred Odister made our truck purchase painless and easy! He was honest and straightforward which is something we appreciated as this was my husband's Alfred Odister made our truck purchase painless and easy! He was honest and straightforward which is something we appreciated as this was my husband's first new car purchase. We also had a wonderful experience with the finance department. Both parties eased any concerns and made us feel comfortable. The level of customer service is excellent, both during the purchase and after we left the dealership. I will definitely be returning to Capital Toyota! Thank you. More