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Capital Toyota, Inc.

Chattanooga, TN

4.9
1,530 Reviews
Capital Toyota has been serving Chattanooga, TN and the surrounding Hamilton County area since 1967. In fact, we were the very first Toyota dealer in the state of Tennessee. We specialize in the full line up of Toyota and Scion products including the best-selling car in the world, the Toyota Camry. Other Toyota cars include the Corolla, Highlander, Tacoma, and the Tundra. And if you are considering a pre-owned vehicle of any make or model, then you have come to the right place. We have one of the largest inventories of Pre-Owned Vehicles in the area. Capital Toyota is one of the most complete car dealerships around. If you have an automobile need of any kind, we can deliver! Please visit our Service Center, Parts Center, Collision Center, Detail Center, or Finance Center for more information. Here at Capital Toyota, we strive to treat each customer as we would a guest in our home. Furthermore, Capital Toyota treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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5808 Lee Highway

Chattanooga, TN

37421

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Showing 1,530 reviews

January 17, 2017

Pleasant, Easy, and friendly This is the second car that I have purchased with Reta Maynor as my salesperson. She is so nice and genuine. She is very knowledgeable about the vehic More

by TerriD
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Reta Maynor
Jan 18, 2017 -

Capital Toyota, Inc. responded

Thanks so much for all your kind words about Reta! She is a great asset to our team and we will be sure to let her know of your great experiences with her. We appreciate your continued support of our dealership and look forward to helping you find the perfect vehicle for your kids in the future. Thanks again and we hope you are enjoying your new vehicle!

January 10, 2017

Richard was very nice to us The car buying experience was a positive one and I have always been pleased with the service department for over 7 years with multiple vehicles More

by Irish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reno (Finance), Richard Sherriff, Ed Emerson
Jan 10, 2017 -

Capital Toyota, Inc. responded

Thank you for the five-star rating! We are happy to hear you enjoyed your experience with Richard, Ed, and Mike. Thank you for taking the time to share your experience with us. We look forward to helping you again in the future!

January 07, 2017

Land Cruiser purchase We had a great experience thanks to Client Advisor Jeremy Wright. The great customer service provided by Jeremy, General Manager Ed Emerson and Finan More

by Lchristian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dethra Yoder, Ed Emerson
Jan 11, 2017 -

Capital Toyota, Inc. responded

Thank you for sharing this outstanding feedback on your experience with our dealership! We'll be sure to let Jeremy, Ed, and Dethra know how much you appreciate their help and enjoyed working with them!

January 07, 2017

Aggressive sales tactics Recently bought a car through capital toyota on lee highway and they will use aggressive sales tactics to intimidate you to buy unnecessary gap insura More

by xxxxcapitoltoyota
Recommend Dealer
No
Employees Worked With
Other Employees : Joe Coffman
Jan 17, 2017 -

Capital Toyota, Inc. responded

We appreciate you taking the time to share your feedback with our team. Our dealership is committed to excellence in all that we do, and understand your frustration with the additional options available to add to your vehicle purchase during the financing step. We would love the chance to speak with you directly to ensure that we can address your concerns appropriately and ensure that all miscommunication is cleared up. At your earliest convenience, please reach out to Ed Emerson at 423-892-0661, as he would be happy to speak with you directly. We appreciate your business, and hope to have the chance to speak with you soon.

January 05, 2017

Painless car buying experience This is my first time purchasing a car and Alfred made it so easy. He was kind, respectful, helpful, and made the process go by as quickly as possible More

by ehp1994
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfred Odister
Jan 05, 2017 -

Capital Toyota, Inc. responded

We are so glad that your first car buying experience was an enjoyable one! That's certainly our goal here at Capital Toyota! We also love hearing that you had a great time working with Alfred. Alfred is an incredible asset to the Capital Toyota Family and we are so thrilled that he was able to help you so much! You couldn't ask for a better salesman to guide you through your first car purchase! We look forward to seeing you again at Capital Toyota in the future!

January 04, 2017

Very pleasant atmosphere, very knowledgeable staff This is my fourth Camry that i have bought from Capital Toyota and Patrick Shadrick. They have just finished a remodeling project that I think has mad More

by Billbob423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Shadrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2017 -

Capital Toyota, Inc. responded

Thank you for the kind review! We are so glad that you had an excellent time buying your new Camry and working with Patrick. Patrick always goes above and beyond to make sure his customers are happy! We are also glad that you think so positively of our new renovations! We made these changes specifically to make our customer's experiences at Capital Toyota even more enjoyable than before! Thank you for your loyalty to Capital Toyota! We look forward to seeing you on your next visit.

January 02, 2017

GREAT EXPERIENCE Alfred Odister made looking for a new car a breeze. From the moment you walk in the door you feel right at home. He was able to help me find exactly w More

by chelsea16
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Alfred Odister
Jan 03, 2017 -

Capital Toyota, Inc. responded

Chelsea, thank you for leaving such a kind review! Alfred truly is an amazing help to all our customers and we're so glad to have him at Capital Toyota! We believe that the car buying process should be an enjoyable one, so we are so glad that your experience was great! Stop by in the future for a visit!

December 27, 2016

Wonderful purchase experience We purchased two new vehicles at Capital Toyota in recent months. We were impressed with our salesman Patrick's depth of knowledge about the vehicles More

by Ramjet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Shadrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike in Finance
Dec 27, 2016 -

Capital Toyota, Inc. responded

Thank you so much for leaving such a nice review! We are thrilled that you had such a wonderful experience purchasing your two new vehicles at Capital Toyota. Patrick and Mike certainly do an excellent job helping our customers so we are glad you got to experience their helpfulness yourself! We look forward to seeing you on your next visit to Capital Toyota!

December 21, 2016

Great sales experience Brad Wornick was our sales person. He took the time to understand what our driving needs were and made it easy for us to learn about their vehicles. More

by Peter Charles
Recommend Dealer
Yes
Employees Worked With
Brad Wornick
Dec 22, 2016 -

Capital Toyota, Inc. responded

Peter, thanks for leaving such a positive review! We are always looking to give our customers the best car buying experience possible, so we are thrilled to hear how satisfied you were with your experience! We hope to see you again at Capital Toyota!

December 20, 2016

Best car buying experience ever! Usually after buying a car, I feel like I have to leave the dealership and take a shower. But not this time! Alfred was FANTASTIC, always completely More

by dunnhorn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfred Odister
Dec 21, 2016 -

Capital Toyota, Inc. responded

Thank you so much for your kind review! Alfred and the rest of the Capital Toyota team are so glad that you had such a great car buying experience. We truly try our very best to make each customer's experience an enjoyable one, and we are glad to have been able to do just that for you! We look forward to seeing you again in the future! Enjoy your new Sienna!

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