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Capital Toyota, Inc.

Chattanooga, TN

4.9
1,496 Reviews
Capital Toyota has been serving Chattanooga, TN and the surrounding Hamilton County area since 1967. In fact, we were the very first Toyota dealer in the state of Tennessee. We specialize in the full line up of Toyota and Scion products including the best-selling car in the world, the Toyota Camry. Other Toyota cars include the Corolla, Highlander, Tacoma, and the Tundra. And if you are considering a pre-owned vehicle of any make or model, then you have come to the right place. We have one of the largest inventories of Pre-Owned Vehicles in the area. Capital Toyota is one of the most complete car dealerships around. If you have an automobile need of any kind, we can deliver! Please visit our Service Center, Parts Center, Collision Center, Detail Center, or Finance Center for more information. Here at Capital Toyota, we strive to treat each customer as we would a guest in our home. Furthermore, Capital Toyota treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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5808 Lee Highway

Chattanooga, TN

37421

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Showing 1,496 reviews

November 14, 2016

Happy with our purchase Alfred Odister did a great job helping us purchase a Toyota Sienna. He was able to get us the exact car we were interested in, down to the exact color More

by trifamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfred Odister
Nov 14, 2016 -

Capital Toyota, Inc. responded

Thank you so much for letting us know about your experience with our team! We are lucky to have you joining our family, and are happy that Alfred could be your main guy when getting into a new vehicle. He is a great part of our team, and loves making your purchase experience one that is both exciting and memorable. From size to color, we want you to love your car for years to come, so we will stop at nothing to make sure this is possible. Congratulations on your new Toyota Sienna purchase, and please be sure to come back and see us again anytime!

November 12, 2016

Alicia Normand Alicia was a great help. She was very informative about the options available and helped us narrow down the features we wanted on our new RAV4. She ve More

by wav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Normand
Nov 14, 2016 -

Capital Toyota, Inc. responded

We are so excited that Alicia was able to help answer all your questions and concerns during your visit! Our team is lucky to have such great people, like Alicia, working with us to help make your automotive needs be taken care of. We hope that your new Toyota RAV4 is everything you want it to be. From all of us here at Capital Toyota, congratulations on your new car, and enjoy the road ahead!

November 10, 2016

Fair, friendly, and competent dealership Jeremy Wright of Capital Toyota did a superb job in meeting my expectations on trading in my 2012 Tacoma SR5 for a 2017 Tacoma SR5. He was friendly, More

by Bamakevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2016 -

Capital Toyota, Inc. responded

We are so excited that your experience was a pleasurable one! All of us here are committed to customer satisfaction, including Jeremy. He is a great part of our team, and your experience working with him demonstrates the dedication we have to make sure you find a great vehicle. Jeremy was happy to walk you through the buying experience, sharing his knowledge of Toyota and our business with you so you could make a great choice. We hope that you love your new Tacoma, and look forward to the pleasure of working with you again in the future. Congratulations!

November 02, 2016

Patrick is GREAT! We have purchased 4 vehicles from Capital and Patrick has become our "go to guy"! We always check with him on "used" vehicles first and of course all More

by curtbrew68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Shadrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2016 -

Capital Toyota, Inc. responded

Thank you so much for letting us know about your experience working with Patrick! We are thrilled that you have someone that you can rely on to take the same great care of you no matter what. Patrick is always willing to go above and beyond, helping you find the perfect fit for your automotive needs each time you are here. We hope that you enjoy your latest purchase, and look forward to working with you again the next time you need us!

November 01, 2016

Stress-free car purchase! Capital Toyota made buying a new vehicle a stress-free experience. Alfred Odister did a fantastic job as my sales representative. He spent hours edu More

by LaurenHeatherly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfred Odister
Nov 03, 2016 -

Capital Toyota, Inc. responded

Thank you, Lauren, for taking the time to share your great review with us! Your satisfaction is very important to us, and we will stop at nothing to ensure that you are happy with your choice in a new car, and also for choosing Capital Toyota to be there for your automotive needs. Alfred was happy to help share his wealth of knowledge on various different Toyota models with you, giving you the necessary tools to make your decision easy. We are so happy that you were able to make a sound decision that best suits you and your needs. Congratulations on your new car, and we hope to see you back again down the road!

November 01, 2016

Specific Model Price Range Search I had a specific vesicle SIenna XLE at a certain price range that I was seeking. dealer found one close by. This dealer has provided excellent mainten More

by Sienna Owner
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ed Emerson, Alicia Normand
Nov 03, 2016 -

Capital Toyota, Inc. responded

We are so happy that you enjoyed working with us during your recent purchase! Our team takes great pride in offering only the best for all of our customers. Your satisfaction is our top priority, so if there is anything we can be doing to continue your satisfaction on future visits, please be sure to let us know! Thank you, and congratulations n your new Sienna XLE!

October 27, 2016

New car purchase Capital Toyota staff were all very personable, friendly and willing to meet customer satisfaction. There was a large selection of vehices available fo More

by Jimmy Reeves
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Normand
Oct 28, 2016 -

Capital Toyota, Inc. responded

Stress free is the way to be, Jimmy! We are so happy to hear from you about your great purchase experience working with Alicia. Our team is dedicated to your happiness, stopping at nothing to ensure that your needs are met and you find a great ride fit to your style. We appreciate your business and the opportunity to get to know you, and hope to see you again soon. In the meantime, enjoy your new car!

October 16, 2016

Better than expected Best experience I have ever had at a dealership. The staff is friendly, the facility is nice and the cars are immaculate. The experience I had with Ca More

by Charla Cranmore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Barnes
Oct 18, 2016 -

Capital Toyota, Inc. responded

Charla, congratulations on your new Toyota! We are so excited to welcome you into our family, getting to know you and your needs as the future progresses. Our team is always ready to help take on any of your automotive needs at any time. If there is anything we can do to make your future experiences even better, please be sure to let us know. Enjoy your new ride!

October 15, 2016

We were only looking but drove home a new truck Richard Sherriff was very helpful in walking us through a sales presentation that made our purchase very easy. The dealership were all positive and wi More

by Awayner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Sherriff
Oct 18, 2016 -

Capital Toyota, Inc. responded

Thank you for taking the time to let us know how we're doing! We are so happy that you could rely on Richard to help make your purchase easy and comfortable. We love taking customer experiences to a new level, and hope that you will consider coming to see us for your first service appointment. If there is anything we can do for you in the meantime, please let us know. Congratulations!

October 13, 2016

Timeshare like high pressure sales pitch for extra insurance The whole thing started just fine. The salesman was very helpful. The problem came when I went in to talk to the finance guy. The last thing I expecte More

by dalebishop@mail.com
Recommend Dealer
No
Employees Worked With
Stewart Woods and Joseph Brandon Kaufman
Oct 14, 2016 -

Capital Toyota, Inc. responded

Thank you for taking the time to share your feedback with us, Dale. We understand that you feel as though you did not receive the quality experience you were hoping for. Our team works hard to ensure that you are satisfied start to finish with your experience. For us to be able to best help you move forward with a smile and a positive impression of our dealership, please reach out to Ed Emerson at 423-892-0661, as he will be glad to help get to the bottom of things and clear up any miscommunication. We appreciate your business, and hope to hear from you soon.

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