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Capital Toyota, Inc.

Chattanooga, TN

4.9
1,496 Reviews
Capital Toyota has been serving Chattanooga, TN and the surrounding Hamilton County area since 1967. In fact, we were the very first Toyota dealer in the state of Tennessee. We specialize in the full line up of Toyota and Scion products including the best-selling car in the world, the Toyota Camry. Other Toyota cars include the Corolla, Highlander, Tacoma, and the Tundra. And if you are considering a pre-owned vehicle of any make or model, then you have come to the right place. We have one of the largest inventories of Pre-Owned Vehicles in the area. Capital Toyota is one of the most complete car dealerships around. If you have an automobile need of any kind, we can deliver! Please visit our Service Center, Parts Center, Collision Center, Detail Center, or Finance Center for more information. Here at Capital Toyota, we strive to treat each customer as we would a guest in our home. Furthermore, Capital Toyota treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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5808 Lee Highway

Chattanooga, TN

37421

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Showing 1,496 reviews

February 10, 2017

💯 for Alicia normand. Thank you I thank everyone for been so good and friendly I am please with my vehicle no words Alicia and her team got me exactly what I wanted color, and extras More

by Hopejr15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Normand
Feb 15, 2017 -

Capital Toyota, Inc. responded

Thank you so much for the recommendation and the kind words. We really appreciate you saying so, and are thrilled to hear you had a great experience with us. It was a pleasure to see and help you get your new vehicle. Congratulations again! We look forward to seeing you again, and hope you have a wonderful day.

February 06, 2017

A repeat experience with the same great results This is my second purchase from this dealership and Patrick Shadrick in three months. I bought my 2017 Camry in late October 2016 and loved this ca More

by Jan Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Shadrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2017 -

Capital Toyota, Inc. responded

Jan, we are so sorry to hear about your accident but happy that everyone involved was okay. The 2017 Toyota Camry is IIHS top safety pick for a reason! I have been in an accident myself so I know how very stressful the aftermath can be, and I'm glad to hear that Patrick was there to help you out. Thank you for taking the time to let us know how Patrick and the Capital Toyota team are doing. We appreciate your business and continued loyalty. Please let us know if there is ever anything we can do fo you. We look forward to working with you again in the future (under different circumstances of course!)

January 31, 2017

My experience with Catherine Kuberg, sales rep. My wife and I recently (end of December) purchased a new Highlander at Capital Toyota. We worked with Catherine Kuberg., sales rep. She worked very h More

by toyota lovers
Recommend Dealer
Yes
Employees Worked With
Catherine Kuberg
Feb 01, 2017 -

Capital Toyota, Inc. responded

We're very happy to hear you had a great experience with us! Catherine is one of our best, so it's no surprise she was able to help you find the perfect Highlander. It's great that you could locate one with the exact features you were looking for. We really appreciate the kind words, and great compliments for Catherine. She'll be thrilled to hear them! Enjoy the new Highlander, and let us know if there's anything else we can do for you!

January 26, 2017

Best Price Got the best price, and great financing rates. Everyone was professional and we had a great experience. I set my appointment time was helped when I a More

by Juls74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Harrellson, Alicia Normand
Jan 31, 2017 -

Capital Toyota, Inc. responded

Thank you for the great review and for choosing Capital Toyota for your new vehicle purchase. We are glad that you had a great experience and enjoyed working with our staff. We hope you enjoy your new car and look forward to seeing you back at the dealership when routine maintenance time comes around!

January 23, 2017

Best Car Buying Experience Ever! Alicia was awesome!!! She was very patient over the 6 months it took me to buy. Everyone was super friendly during the whole experience!!! I was able More

by fordfocus15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stockton , Alicia Normand, Cedric Elliott
Jan 26, 2017 -

Capital Toyota, Inc. responded

We are so happy to hear that your experience with us was such a great one! We appreciate you taking the time to share it with us, and will be sure to pass your kind words along to Alice. We definitely look forward to working with you again in the future!

January 18, 2017

Very friendly and helpful Justice was a very helpful and patient salesperson. He helped us through the purchasing process, even when we were indecisive, and made sure that our More

by bobby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justice Hall
Jan 23, 2017 -

Capital Toyota, Inc. responded

Bobby, thank you so much for taking the time to tell us about your experience with Justice and our sales team. We know getting a new vehicle, can be a lot of work, and we always strive to make it as simple as possible for you. We are glad we could do just that. We want to make sure you get the right car that fits your budget. We really appreciate your business, and hope you will come back and see us again.

January 17, 2017

Pleasant, Easy, and friendly This is the second car that I have purchased with Reta Maynor as my salesperson. She is so nice and genuine. She is very knowledgeable about the vehic More

by TerriD
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Reta Maynor
Jan 18, 2017 -

Capital Toyota, Inc. responded

Thanks so much for all your kind words about Reta! She is a great asset to our team and we will be sure to let her know of your great experiences with her. We appreciate your continued support of our dealership and look forward to helping you find the perfect vehicle for your kids in the future. Thanks again and we hope you are enjoying your new vehicle!

January 10, 2017

Richard was very nice to us The car buying experience was a positive one and I have always been pleased with the service department for over 7 years with multiple vehicles More

by Irish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reno (Finance), Richard Sherriff, Ed Emerson
Jan 10, 2017 -

Capital Toyota, Inc. responded

Thank you for the five-star rating! We are happy to hear you enjoyed your experience with Richard, Ed, and Mike. Thank you for taking the time to share your experience with us. We look forward to helping you again in the future!

January 07, 2017

Land Cruiser purchase We had a great experience thanks to Client Advisor Jeremy Wright. The great customer service provided by Jeremy, General Manager Ed Emerson and Finan More

by Lchristian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dethra Yoder, Ed Emerson
Jan 11, 2017 -

Capital Toyota, Inc. responded

Thank you for sharing this outstanding feedback on your experience with our dealership! We'll be sure to let Jeremy, Ed, and Dethra know how much you appreciate their help and enjoyed working with them!

January 07, 2017

Aggressive sales tactics Recently bought a car through capital toyota on lee highway and they will use aggressive sales tactics to intimidate you to buy unnecessary gap insura More

by xxxxcapitoltoyota
Recommend Dealer
No
Employees Worked With
Other Employees : Joe Coffman
Jan 17, 2017 -

Capital Toyota, Inc. responded

We appreciate you taking the time to share your feedback with our team. Our dealership is committed to excellence in all that we do, and understand your frustration with the additional options available to add to your vehicle purchase during the financing step. We would love the chance to speak with you directly to ensure that we can address your concerns appropriately and ensure that all miscommunication is cleared up. At your earliest convenience, please reach out to Ed Emerson at 423-892-0661, as he would be happy to speak with you directly. We appreciate your business, and hope to have the chance to speak with you soon.

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