Capital Toyota, Inc.

Our experience purchasing a used vehicle. Never owned a Toyota so my wife and I thought we would test drive a couple of vehicles. Salesperson met us in the lot and asked questions in regards Never owned a Toyota so my wife and I thought we would test drive a couple of vehicles. Salesperson met us in the lot and asked questions in regards to our interest. We discussed price range and concerns about not knowing what we were looking for and just wanted to test drive different vehicles. Chandler suggested we drive two vehicles that fit our wants. He allowed us to drive one vehicles for several hours to assist in the decision making process. We were somewhat late getting back. We determine the vehicle we wanted to pursue and discussed pricing. Without any drama and feeling pressured, we arrived at a price we both agreed upon. Easiest vehicle purchase I have ever encountered. The process was very smooth and Chandler remained at the dealership over an hour after the dealership closed and made sure our vehicle was ready with the keys and parked just outside the dealership door. The professionalism Chandler demonstrated made us feel we were at all inclusive resort instead of my past opinion of dealerships. The relationship established made us feel comfortable in using other services at Capital since I was made to believe we would be welcomed as a respected customer. We are more that satisfied with the service given and walked out of the dealership feeling we made the right decision especially since we had no intentions of purchasing a vehicle on this visit. More

Very Pleasant Alicia was very friendly and professional. The new purchase transaction was a breeze. Found exactly what we were looking for and the price was even Alicia was very friendly and professional. The new purchase transaction was a breeze. Found exactly what we were looking for and the price was even better. More

Great experience from start! Had a great experience with the salesman from first visit! Very knowledgeable! Not pushy at all! I will be honest I hate looking at cars because I fee Had a great experience with the salesman from first visit! Very knowledgeable! Not pushy at all! I will be honest I hate looking at cars because I feel like I'm being pushed by Several sales associates. I never had any issues at this dealer. Told family when i met Patrick first time I would buy my car from him!!!! More

Amazing Auto Purchase Experience I had a fantastic auto purchase experience at Capital Toyota. I live in Knoxville and drove down to Chattanooga to get a better deal than I was offere I had a fantastic auto purchase experience at Capital Toyota. I live in Knoxville and drove down to Chattanooga to get a better deal than I was offered in Knoxville. Capital Toyota did not have the vehicle I wanted, but located me one at another dealership - and had it shipped in. I was very pleased with the deal Capital gave me on my trade, and was equally pleased with the final price I paid for my new Highlander. Capital's Sales Manager, Ed Emerson, went out of his way to ensure I walked away a happy customer. I could not be more pleased with the deal I got and the way I was treated by Capital Toyota. I would recommend anyone looking for a new Toyota or Lexus to give Ed a call. He will take care of you. Scott C., Knoxville, TN More

Pre-owned vehicle problems avoided. We went to Capital Toyota Pre Owned Cars to purchase a minivan. We were confused and upset by the contract at first. Billy Ingram, the Pre Owned man We went to Capital Toyota Pre Owned Cars to purchase a minivan. We were confused and upset by the contract at first. Billy Ingram, the Pre Owned manger, made the deal right. He bent over backwards to make sure we were not confused and happy before we left. Thanks Billy! We would recommend Capital Toyota to our friends and family. Nicholas Daddona-Dalton, GA More

Great experience From the moment we met Alicia my husband and I both liked how energetic and knowledge she was about the SUV models. She immediately knew the differenc From the moment we met Alicia my husband and I both liked how energetic and knowledge she was about the SUV models. She immediately knew the differences between the 4Runner models and other SUVs and answered our questions competently. She always answered our questions immediately by phone, text or email. She had a great attitude and came up with a solution when we would have had to wait 6 weeks for a new 4Runner to be shipped from the manufacturer, as she found a very similar model for us and we were able to buy the model we wanted. We had such a good experience with her, that I have already recommended her to my business associates. More

Great car great price We were on a mission to find the right car for the right price. We went to every dealership in town to compare cars and pricing. Annmarie worked harde We were on a mission to find the right car for the right price. We went to every dealership in town to compare cars and pricing. Annmarie worked harder and smarter than all other salespersons that we talked with at other dealerships. She had the Camry we wanted and worked to meet our price. Annemarie is not the standard sleazy car salesperson you normally think of. If you want a great car shopping experience then go see Annmarie at Capital Toyota. Thanks again Annmarie. Eddie, More

Excellence Toyota's staff is excellent. I went into the dealership to purchase my daughter a car. The sales agent Alicia provided excellent customer service. She Toyota's staff is excellent. I went into the dealership to purchase my daughter a car. The sales agent Alicia provided excellent customer service. She was experienced and provided the needed information to help the process go smoothly. The finance department is outstanding. The finance department was able to finance the car for low payments. They provided me with an interest rate of 0% and its the first time ever i have been given that rate. wow what a team at Toyota Thanks for much More

Positive experience in vehicle purchase! All staff we dealt with were knowledgeable, helpful and friendly. The client advisor was not high pressure but allowed us time to ask questions and All staff we dealt with were knowledgeable, helpful and friendly. The client advisor was not high pressure but allowed us time to ask questions and express our personal desires and needs. She then worked hard to find the best suited vehicle for us. The sales manager was especially helpful in negotiating a price difference between our tradein and the new Highlander. The financial representative was friendly and efficient and everything was completed quickly. It was a very pleasant experience. More

Fantastic Experience Capital Toyota was my first car-shopping stop due to the excellent word of mouth reviews. They did not disappoint! Alicia was friendly, knowledgable a Capital Toyota was my first car-shopping stop due to the excellent word of mouth reviews. They did not disappoint! Alicia was friendly, knowledgable and not pushy (which was important to me). Detha, in finance, was also so enjoyable to work with. Although, I keep my cars for a long time, I wouldn't shop anywhere else! More