Capital Toyota, Inc.

New Prius Three Touring Our experience with Alicia Normand and Capital Toyota was exceptional. We took several visits over several weeks to decide on the vehicle and options Our experience with Alicia Normand and Capital Toyota was exceptional. We took several visits over several weeks to decide on the vehicle and options we finally purchased. At no time did we feel pressured or hurried in this process. Our questions were answered quickly with good explanations of the operation of the vehicle. We have only had the car for two days, but it is an amazing piece of technology and very pleasant to drive. More

used car purchase I bought my last two cars through Alicia and she made my buying experience easy and was extremely helpful! I would recommend her to others. I had a gr I bought my last two cars through Alicia and she made my buying experience easy and was extremely helpful! I would recommend her to others. I had a great experience both times! More

ALWAYS HELPFUL THE DEALERSHIP IS ALWAYS TOP NOTCH!! THEY ARE WELCOMING AND EAGER TO PLEASE. I LOVE THE SALES TEAM AND THE SERVICE DEPT IS ALWAYS A PLEASURE TO DEAL THE DEALERSHIP IS ALWAYS TOP NOTCH!! THEY ARE WELCOMING AND EAGER TO PLEASE. I LOVE THE SALES TEAM AND THE SERVICE DEPT IS ALWAYS A PLEASURE TO DEAL WITH. I AM PROUD TO DRIVE MY TOYOYTA FROM CAPITAL TOYOYTA!! More

Wonderful buying experience This was my second car purchase with Alfred Odister. He is very knowledgable of the vehicles and made the buying process easy and enjoyable. I would This was my second car purchase with Alfred Odister. He is very knowledgable of the vehicles and made the buying process easy and enjoyable. I would highly recommend Alfred for your new car purchase! More

We love Capital Toyoyta We had an awesome experience last Thursday when we bought our new 4Runner! The entire team worked well together and with us to get the best deal. We h We had an awesome experience last Thursday when we bought our new 4Runner! The entire team worked well together and with us to get the best deal. We have a 15 year old who will be driving soon, so we will definitely be back! More

A great staff of people to work with! I needed help with my 4 runner about an year and half ago and from the time I called and and got there with my vehicle I had the most friendly people I needed help with my 4 runner about an year and half ago and from the time I called and and got there with my vehicle I had the most friendly people to work with. I had to purchase another vehicle and I was very hesitant on getting another, I looked at another place after looking a little there and I went back. I was pointed to a wonder sales man who was so patient with me and helped me so much. I have gone back for other reasons since, and The BEST Customer REPRESENTIATIVE I have EVER dealt with her name is BESTY GAMMON. She is one of the most amazing people I have ever meet, she has been so helpful at helping me and so so gracious and kind! I can't say enough good things about her, I have had many many times at talking with her and NOT one time have I ever felt not understood and was helped, This is the second vehicle I have bought from Capital Toyota and I appreciate all the staff that I have ever work with or had to deal with, BUT She OUT SHINE anyone that i have ever dealt with, always so friendly and she shows her appreciation toward you as a person and always with a smile and with great understanding. I wish there was more people in this world like her. As long as she is there I will differently go to Capital Toyota. More

Amazing Experience! Marquita was very patient, knowledgeable and helpful in the car buying process. We drove 2 hours after finding the 4Runner we wanted online. Marquita Marquita was very patient, knowledgeable and helpful in the car buying process. We drove 2 hours after finding the 4Runner we wanted online. Marquita stayed late with us and did everything necessary to help us get out the door with the vehicle we wanted and at a payment we were comfortable with. Thanks Marquita! More

Great car, shady tactics Dealership is 4 hours away from my home. Negotiated with Chandler over the phone for the "out the door" difference between their vehicle and my trade Dealership is 4 hours away from my home. Negotiated with Chandler over the phone for the "out the door" difference between their vehicle and my trade in. Difference was agreed upon. I made sure that they acknowledged that KY sales tax was included in their calculations. Arrived at dealership after hours (will tip my cap here), test drove the vehicle and started signing paperwork...going smoothly. Until the invoice is shown. I notice the sales tax is actually NOT included. So, now I'm 4 hours away from home and I'm going to be out of pocket an extra $1,700 if I want to take this car home. At the end of the day, I went ahead and purchased the car due to the trip I had already committed to. I would not have agreed upon that price before leaving my home, however. I was also only given 1 key fob and was told the 2nd fob was "around here somewhere...I"ll find it and mail it to you". Got a phone call the next day that they couldn't turn up the key fob, sorry about your luck. So there's another $360 I've had to fork out (not to mention another 2 hour trip to the closest dealer capable of programming the new fob) in order to get a complete set of keys. So, again...the car is great, but the tactics the personnel used to sell it to me were incredibly shady. Would not recommend buying a car from here. I obviously won't be back. Update (6/3/16): Promptly called the gentleman below over a week ago and left a message. Phone call has not yet been returned. Clearly not very interested in making it right.... More

Chandler Capehart is awesome! We bought a 2015 Toyota Camry last week and it was the easiest car purchase that we have ever made. Chandler Capehart was the salesman who let us brow We bought a 2015 Toyota Camry last week and it was the easiest car purchase that we have ever made. Chandler Capehart was the salesman who let us browse the inventory in our own time. He was the most knowledgeable car salesperson that we have ever dealt with while looking for cars. Chandler answered our questions and was honest when he did not have an answer. We would highly recommend this dealership and defiantly Chandler to our friends and family who are looking for a new car. He made buying a car fun! Thank you! More

Capital Toyota Chattanooga 2016 TRD Tacoma First off Alicia Normand is my sales person, and if I could give her own five stars I would! It's the little things like making sure the truck was cle First off Alicia Normand is my sales person, and if I could give her own five stars I would! It's the little things like making sure the truck was clean for me when I went the second time to buy the truck, and she wouldn't let me leave until the Bluetooth on the truck was connected to my phone. Ford, Dodge, and Nissan acted like they could care less about that stuff when I did business with them. Dodge acted like they could care less about anything. Also any question I had she had the answer, or if she didn't she would get the info for me in a timely fashion. When I go back for a new car for my wife she will be getting the sell. Dealership was great. Ed Emerson worked with me on trading in my Mustang for the Tacoma as much as he could, and had a lot of info on leasing. Which I never leased before. The reason I gave 4 star is the finance department. The first day I went to the dealer we did a set plan leasing, and the second day their was a change of plans. There was a miss calculation, and the monthly payment went up $100. Also the department sent the pay off check for the car I traded in the day the car payment was due after me stating when it was due... Wanted to say I'm very picky on vehicles, and can't find one thing I would change on my Tacoma. Option request Toyota come out with a V8 for the Tacoma!! More