Capital Subaru of Greensboro

I put down a $1,000 deposit on a demo car deal. After catching dishonest behavior during the process, I decided not to move forward with the purchase and requested a refund. That’s when the nonsens After catching dishonest behavior during the process, I decided not to move forward with the purchase and requested a refund. That’s when the nonsense began. First, they gave me a fake-looking receipt and claimed the refund would hit my account in 10 days. Over 13 days passed — no refund. I contacted my bank, and they confirmed no refund was ever initiated. I left voicemails at Capital Subaru — no response. When I showed up in person, no one could tell me where my money was. They were totally disorganized, and no one had answers. Then someone actually had the audacity to ask if I had checked the correct bank account. Like… what?! Do you think I’m showing up here because I forgot where I bank? That’s incredibly disrespectful. And when I called out how shady this whole situation felt, they told me to “be professional.” No. Be professional? xxxxx, give me my money. What’s even worse — they changed their story and suddenly claimed I’d be getting a check in the mail from corporate in 3 weeks. When I asked for corporate’s phone number (again), the guy said he “had to go find it.” Who doesn’t know their own corporate number or have it ready for customers? It took him three full minutes to look it up. The joke? I had already found the number myself with a quick Google search, and I had already contacted corporate directly. They told me they weren’t aware of the issue at all but said they’d escalate it to the account manager. So now, I get to wait and hope I get my money back. This whole thing is not even about the $1,000 anymore — it’s about trust, accountability, and basic integrity. It's incredibly frustrating and a huge letdown given the high-quality service I’ve received in the past from their service department. Stay far away from Capital Subaru. Don’t trust their paperwork, don’t trust their word, and definitely don’t trust them with your money. More

Cameron Williams was very wonderful and very knowledgeable about the services and vehicles offered here knowledgeable about the services and vehicles offered here More

Be super careful dealing with these people! I ordered a car in January and gave a $500 deposit. Because the stock market tanked in Feb/March, I had to cancel the order. Salesman said don't wor I ordered a car in January and gave a $500 deposit. Because the stock market tanked in Feb/March, I had to cancel the order. Salesman said don't worry, he would speak with management about my $500. I had no faith that he was really going to do this, but I hoped he was honest. I never heard a word. I have contacted them and get the runaround. Was told that William needed to speak with me and my call would be transferred over. Mysteriously the call went right to voice mail. I left a message, but William never called. I sure wish that I had checked here or on Yelp (where many of the reviews are dreadful as would be expected) before ever going near Capital Greensboro Subaru. The thing was, had they been honest, I would have purchased a car from them once my savings recovers a bit from the stock market. Now - forget about it! More

We had a very unpleasant experience at Capital Subaru in Greensboro. Stuck with a car that was not the one we test drove and agreed to. Salesperson messed up the paperwork that we were not informed of unt Greensboro. Stuck with a car that was not the one we test drove and agreed to. Salesperson messed up the paperwork that we were not informed of until we received the paperwork in the mail 3 weeks later. Told we could get this changed and then find out a couple weeks later that it wasn't possible because it was a new year. They kindly let us know there was nothing they could do but did let us know that they fired the salesperson that left us holding the bag. Poor customer service and no accountability for their actions. I am sure they are all good hearted kind folks but the manner in which they run this dealership is shoddy at best. I hope others read the reviews before making the same mistake that we did. More

Ramon Bones was our salesperson and he was amazing. We purchased a 23 Subaru Ascent. He walked us through the whole process and showed us all the amazing features. He was patient and very fun to work w We purchased a 23 Subaru Ascent. He walked us through the whole process and showed us all the amazing features. He was patient and very fun to work with. More

This place is trying to charge me $50k for an outback wilderness edition ( that they dont even have inhand) , I just purchased the exact same model, trim & options for $43k out the door at another nc su wilderness edition ( that they dont even have inhand) , I just purchased the exact same model, trim & options for $43k out the door at another nc subaru dealer. Read their negative reviews on google & shop elsewhere. More

I bought a new 2019 Outback last year. At the end of August the radio messed up (extremely loud static and wouldn’t come on sometimes). They said they had to replace the amp and it should be there the August the radio messed up (extremely loud static and wouldn’t come on sometimes). They said they had to replace the amp and it should be there the following Tuesday since Monday was a holiday. Never heard anything from them. I finally called on Thursday and was told my amp had not come in and he was trying to track it down. Finally after 2 weeks, I got my car back. I had to fight with them to get a loaner but was finally given one. The tires on my car will not stay inflated. I have had them checked out there are no nails, screws, etc. in my tires. I mentioned this when I dropped my car off for the radio but I guess they didn't check it and I didn't think to ask. I have to put air in my tires about every other week. Now my radio has messed up again. This time you can't use the preprogrammed buttons or the control on the steering wheel. I called them and was told that the earliest appt that I could get was at 8:30. I tried to explain to the lady that I lived 30 minutes away and worked about 50 minutes from there. I was told that their shuttle service could not take me that far and that they wouldn't give me loaner. The girl was rude and not didn't seem to care that I was in a jam. So I asked her if I could take to a different dealership and she told me that she guessed I could but they operate under the rules. I understand that loaners can't be given out every time a person drops a car off for service. But my car is under warranty, was not even a year old when this started. It is the only car I have and I need to work in order to make the payments. If I had access to other transportation, I would use it. Buying a Subaru has been the biggest mistake I have ever made. The car drives well, gets good gas mileage but the customer service is horrible. More

A very bad auto service experience with Greensboro's Capital If Capital Subaru doubled their labor costs on our vehicle, how many others have they ripped off over the last few years? We had our 2013 Subaru If Capital Subaru doubled their labor costs on our vehicle, how many others have they ripped off over the last few years? We had our 2013 Subaru Legacy towed to Capital Subaru of Greensboro with a transmission related code. The Service Advisor told me the diagnosis would not be charged if we did the work, which ended up not being true. A common practice at auto service establishments is to mislead customers as to whether or not a diagnosis is charged for. What happened here is the diagnosis charge was bundled into the total cost instead of being itemized separately, thus 'not charged'. I replied in writing "You told me if I did the job diagnosis would be covered." The reply from Capital Subaru was "we will just charge you 4 hours." Alldata, a labor quote guide, says the job takes 1.7 hours. After escalation, the Service Manager sent a picture and told me the job took 4 hours. The computer program he used to generate the quote can be manipulated to show anything he wanted it to, so he did, deceiving us. By changing the numbers around, he didn't provide what the labor guide cites, but what the Service Advisor quoted, which was about or more than doubled. I confirmed a similar labor quote elsewhere. I recorded the call. Capital Subaru lied. Then I was quoted a higher price than the original by the Service Manager. Then the Service Manager told me he was using "Grid Pricing", in writing and on a recorded call. This is what I found on Grid Pricing; "4. Flat Rate Grid Pricing Matrix; This slimy tactic is totally underground, one that goes completely unnoticed because of how well it's hidden. The flat rate pricing matrix system is used by many of the big dealerships to increase labor cost for larger automotive repair jobs. The dealership will claim that they use the system because the repairs that take longer to do will be at a more difficult level, which is total BS! ...The [extra money charged] is mostly all profit, the mechanic doesn't get a piece of the pie, the mechanic still gets paid the hours the job worth. My point is, if the garage you're bringing your car to for repairs is using this grid pricing matrix, you're getting ripped off, there is no justifying this increase in labor cost, unless you're the one charging for it." Eddie Carrara Founder of Simple-Car-Answers . . The Service Manager removed the Grid Pricing, which they appear not to disclose to customers whatsoever. It ends up the quote was about $300 more than it should have been, as the Service Manager willingly misled a Subaru customer for profit. I called Subaru customer service line to no effect. Since we needed the vehicle, and didn't have time etc... to have it re-towed somewhere else at cost, I told Capital Subaru to do the work. The first Valve Body installed didn't work. The job took another few days. Then I was told the vehicle was ready for pick up. I asked for a copy of the bill to review. I was sent a bill that didn't spell out how many hours were charged for what. After asking for the bill to be itemized, the Service Advisor wrote "That's the final bill". Capital Subaru's Service Department refused to itemize the 4 hours. The Service Manager seemed to have suddenly disappeared when we picked up the car. Instead of quality customer service, we received the opposite. Instead of honesty and integrity, we reaped deception and greed Instead of a win win, we got a win lose. Instead of truth, lies. I forwarded this information to the Better Business Bureau (BBB) and was contacted by the General Manager who reimbursed us for the two extra charged hours for overcharging the work by at least double. The General Manager didn't acknowledge the issue. If Capital Subaru doubled their labor costs on our vehicle there is no indication the overcharging will be looked into, there is no resolution for the multitudes of others have they most likely ripped off over the years. The manager was dismissive and rude. He only made the monetary concession to end the phone call. Subaru National did nothing about an issue representative of their brand. They are most likely going to keep stealing from unknowing consumers. More

Great Car, disturbing incident I recently purchased a used Subaru Crosstrek. The auto is incredible. Great feel, nice features, good gas mileage, etc. Subaru makes great cars. What' I recently purchased a used Subaru Crosstrek. The auto is incredible. Great feel, nice features, good gas mileage, etc. Subaru makes great cars. What's not to love? The problem that I encountered was during the sales process I overheard a sales manager berate a sales employee with extremely abusive language. I believe it was Mr. Ramos doing the talking. At the time I was sitting in my own car with the window rolled down near the dealership. I do not believe Mr. Ramos was aware of my presence. He lit into this person calling them stupid, incompetent and worse for not revealing certain details of the car. Furthermore, he was pushing the salesperson to get more "Add-ons" since this was a very thin margin for the dealership. I found the whole experience very unprofessional. More

Professional, courteous, and helpful I knew I wanted to buy a 2019 Subaru Forester I just did not know where to buy it. There are so many options for new car buyers. I was not ready to tr I knew I wanted to buy a 2019 Subaru Forester I just did not know where to buy it. There are so many options for new car buyers. I was not ready to try the vending machine route yet; I still value the person to person transaction! Even though I had to wait a few weeks for Capital Subaru to find the car I wanted, due to the high demand from Consumer Reports Senior citizen readers! Brandon Dick earned my business with an assist from the Great Bob Cooley (thanks for the second test drive Bob!) o love my new Subaru; it is more than I expected. Now I just need to figure out all the features and go on a road trip! Thank you Brandon and Bob! More