Capital Ford of Wilmington

Clean,quick,but try to oversell work. Prices seem to be fair but little add on anoy me, charging to store paperwork is ridiculous. Prices seem to be fair but little add on anoy me, charging to store paperwork is ridiculous. More

I was so pleased with the professional way Capital Ford handled the repairs to my car. I was kept informed of the entire process. I was amazed how promptly the entire repair was done. Thank you to all invo handled the repairs to my car. I was kept informed of the entire process. I was amazed how promptly the entire repair was done. Thank you to all involved. More

The collision service was amazing, helpful, knowledgeable, professional and nice. If I have any questions when they are done, they answer all my questions knowledgeable, professional and nice. If I have any questions when they are done, they answer all my questions More

They valued my business and worked with me so I could to purchase my vehicle. They were very nice and happy to help. purchase my vehicle. They were very nice and happy to help. More

They took great care of me and my car. I was able to work as I waited and even have a snack! I was able to work as I waited and even have a snack! More

The deal was reasonably fair, personnel friendly and attentive, I do not like required comments from anybody I don’t personally know attentive, I do not like required comments from anybody I don’t personally know More

Easy to make appointment. Do not over sell service requirements. Easy to complete recalls. Need too improve customer waiting area to include TV, snacks, drinks. Do not over sell service requirements. Easy to complete recalls. Need too improve customer waiting area to include TV, snacks, drinks. More

Jeff is great. Takes great care of his customers. I highly recommend him. Thank you. Takes great care of his customers. I highly recommend him. Thank you. More

Terrible service! ! They scratched my wheel and center cap and broke the emblem while replacing a wheel bearing. Left me to find the damage. Also didn’t put brake lines ! They scratched my wheel and center cap and broke the emblem while replacing a wheel bearing. Left me to find the damage. Also didn’t put brake lines back on correctly. I showed my service advisor she took pics still havent heard from them all day. All she said when I showed her was what are you looking for? Like I was to blame. I brought my truck in for repair not damages. I basically paid to get my truck damaged. I would have left 0 stars but wasn’t able to. It seems like whoever worked on my truck was careless and didn’t have any concern for damage being done. I’ve changed the bearing before myself and not damaged anything. I go to Ford and the wheel cap is broke and scratch from the impact wrench and wheel has scrapes/scuffs on it. More