Capital Ford of Wilmington

Caty in the diesel shop was excellent. She scheduled my oil change and had it completed while I waited. Excellent diesel shop staff. oil change and had it completed while I waited. Excellent diesel shop staff. More

AD, the new head of service for Lincoln was a great find. AD made the process effortless. I look forward to many years interacting with him. find. AD made the process effortless. I look forward to many years interacting with him. More

George was a wonderful sales person! He made the process easy and efficient! Finance was also flexible and took time to look at several options for us easy and efficient! Finance was also flexible and took time to look at several options for us More

As an out of town buyer 2 hours away, the communication and schedule flexibility was superb. I never felt pressured to make a quick decision and every second of time was allowed for all my questions to be and schedule flexibility was superb. I never felt pressured to make a quick decision and every second of time was allowed for all my questions to be answered. More

This was my first experience with Capital Lincoln since I have recently moved to North Carolina and I was not disappointed. Since moving here from New York, my wife and I have been consistently amazed at ho have recently moved to North Carolina and I was not disappointed. Since moving here from New York, my wife and I have been consistently amazed at how nice and friendly everyone is. This same warm, friendly atmosphere was obvious from the first individual who greeted us upon our arrival right through our Lincoln Specialist, Chris Mclean. I had brought my Lincoln in for a routine service under the terms of our PMP and Chris saw to it that everything needed was done and even had the car detailed before we picked it up More

Smooth and straightforward, had everything done by text and phone before even going to dealership. Very fair in pricing and discounts, considerate staff. In and out in about an hour. 2021 Escape Hybrid. and phone before even going to dealership. Very fair in pricing and discounts, considerate staff. In and out in about an hour. 2021 Escape Hybrid. More

Great place to purchase a vehicle. I purchased a 2018 preowned F150 for a work truck. Salesman George, Doug and the finance manager Scott are the best. Willing to help with Anything and to make it as e preowned F150 for a work truck. Salesman George, Doug and the finance manager Scott are the best. Willing to help with Anything and to make it as easy as possible to buy. More

While the sales and finance team are top-notch, the Service Department is terrible. The actual work they perform in the Service Department may be good but first you have to get past the 4 or 5 people Service Department is terrible. The actual work they perform in the Service Department may be good but first you have to get past the 4 or 5 people who sit at their desk in the Service reception area, tapping at their keyboards and completely ignoring any live person who steps in the door. After standing there for several minutes, fully expecting one of them to step up and at least acknowledge that they see a customer needing help and saying, hold on a couple minutes and I will be right with you, its more like each ignores the person who is standing there hoping another person will take on the task of helping this customer. Well, after being ignored, I spoke up and asked a guy who was going out of his way to make eye contact with me if he could direct me to someone who could help me. A very curt, "I'm working with someone else right now" was spit at me. Ok, great, there are 3 other people here so I walked to the other side of the wall and asked for some help. This was about an hour ago btw, today, Wednesday, March 31. The guy closest to the door toward the street (Service Greeter supposedly is his job) completely ignores me, yet again. I had stood near him several minutes ago only to be ignored. So I said can anyone help me? "I am working on something else" he says to me. At this point I lose it and said there are 4 people here and all of you are ignoring a customer and tapping on your keyboards. He tells me something like "you show up here with no reservation . . . .". Of course I am wondering how he knows this as I have not discussed this with him. All any one of them would have needed to do was to make eye contact and say, "give us a couple of minutes and we will be right with you". Problem solved, but not one of them even made eye contact. I asked for the manager and they said there was not one there, which does not surprise me given their behavior. I had to walk to the finance department and explain to them what had happened just to get them to get me some help. They need a manager who trains the service greeters and then he needs to stay around and actually manage the place. Its great until you buy the car, and then the service people are just rude. More

I have the worst experience ever, I recommend not to do any business with this dealer (Wilmington, NC) at all. Be careful if you do! any business with this dealer (Wilmington, NC) at all. Be careful if you do! More

Capital Ford is great to work with. The people are pleasant and knowledgeable. The repairs are quick and efficient. I have a 2015 and a 2020 Escape. They are great cars. pleasant and knowledgeable. The repairs are quick and efficient. I have a 2015 and a 2020 Escape. They are great cars. More