Capital Ford of Wilmington

customer service The service rep Josh Slack was well knowledgeable about the problem that I was having with the car and took care of the problem asap The service rep Josh Slack was well knowledgeable about the problem that I was having with the car and took care of the problem asap More

Capital Ford 15,000 mile maintenance Friendly and professional staff. Excellent customer service! They get the job done right the first time, and in a timely manner. I bought my Ford Esca Friendly and professional staff. Excellent customer service! They get the job done right the first time, and in a timely manner. I bought my Ford Escape from them a year ago and I was very satisfied with that experience, and have had them service my car over the past year with no complaints. More

Quick reponse I had a problem where I knew the symptoms, but not resolution. Josh Slack and his team acted quickly and definitely. Hooah! Should be "oorah" for J I had a problem where I knew the symptoms, but not resolution. Josh Slack and his team acted quickly and definitely. Hooah! Should be "oorah" for Josh, but from a soldier, hooah will have to do. More

Collision Repair and Service I had my MKX in the collision center and subdequently in for periodic maintenance. A great group of people who are courteus, professional and provide I had my MKX in the collision center and subdequently in for periodic maintenance. A great group of people who are courteus, professional and provide quality service. More

1st Visit to CFL Service performed as requested. Josh did a great job putting me in the system and handling my first service. Nice facility and customer waiting area Service performed as requested. Josh did a great job putting me in the system and handling my first service. Nice facility and customer waiting area. More

Car repair Had to have the car towed in with a dead electrical system. Got a good response from the service desk and the problem was diagnosed and repaired withi Had to have the car towed in with a dead electrical system. Got a good response from the service desk and the problem was diagnosed and repaired within two days. Thanks More

My first experience with Capital Ford This was my first experience with Capital Ford and my first time looking at Ford vehicles. Joe, Rick, and Shane were great to work with. Joe and Ric This was my first experience with Capital Ford and my first time looking at Ford vehicles. Joe, Rick, and Shane were great to work with. Joe and Rick took the time to explain all the details of the truck and listened to what I was looking for in a truck. Shane, the sales manager, was great to work with and really put the deal together. I was looking at a similar truck at another Ford dealership in the area, but after Shane sat down with me and took the time to go through all the numbers with me, I was sold on going with Capital. Shane and Capital offered such a better deal that I couldn't pass. Even though Shane is the sales manager, he personally removed the windshield stickers that I needed from my truck I was trading in and put them on the new truck and was even out there with a spray bottle and cloth wiping down the truck before I drove off. Just great service and the F150 is awesome. Thanks again Joe, Rick, and Shane. More

As always - great service Second time to have my vehicle serviced. Josh Slack was great and went to great lengths to answer my questions by phone prior to getting my tire serv Second time to have my vehicle serviced. Josh Slack was great and went to great lengths to answer my questions by phone prior to getting my tire serviced. The day before, I had a flat tire and the tow truck driver/mechanic examined the tire and did not see a nail and thought it may have been a slow leak. Turns out there was a small gash. Josh got a new replacement tire for my car and had the claim processed, so I did not have to pay for the full price of the tire. All within 2.5 hours - great service, but a still an expensive lesson. Thanks, Josh! More

Disconcerting at first, then excellent My first telephone contact to set up the service was disconcerting as the person advised me of a number of pending maintenance needs running about $58 My first telephone contact to set up the service was disconcerting as the person advised me of a number of pending maintenance needs running about $580 and for 49000 miles. As I was bringing the car in for a 55000 check, I was somewhat chagrined to hear about maintenance that should have been done during the 50000 mile check. It turned out, once I discussed the car's needs with your service representative, that the required maintenance was much less. I would suggest that you ensure that your first-contact people have a better understanding of what is required when. More

Excellent customer service and workmanship Arrived at scheduled time and my loaner vehicle was waiting since the repair was suppose to take the entire day. Surprisingly they completed the repai Arrived at scheduled time and my loaner vehicle was waiting since the repair was suppose to take the entire day. Surprisingly they completed the repair the same day and I was able to get my car back. I have brought my vehicles here for years with no bad experiences. Good Job!! More