Capital Ford of Columbus - Service Center

Very Satisfied w/Masheter Ford Took my '14 Focus in for several updates (transmission and Sync system) and was very pleased with service advisor Dave. Not only did he listen to my c Took my '14 Focus in for several updates (transmission and Sync system) and was very pleased with service advisor Dave. Not only did he listen to my concerns, he was very good at explaining what ?to expect from ?the completed updates. Was also impressed with Dan Dutro's knowledge of DCT issues when I made ?the appointment. Very satisfied with ?the service team at Masheter! More

Excelent service Over the years Dick Masheter Ford, has went above and beyond. Every vehicle I have brought to them they have met me with a smile and concern for my ve Over the years Dick Masheter Ford, has went above and beyond. Every vehicle I have brought to them they have met me with a smile and concern for my vehicle, they have done quality work on my truck, my car and we had them do our fleet vehicles for us. I recommend them to everyone one looking for service a used vehicle or new. Thank You More

Customer service Hello I'm writing to you guys for an excellent review. I appreciate all the hard work that you guys put into fixing my car I give you guys a five star Hello I'm writing to you guys for an excellent review. I appreciate all the hard work that you guys put into fixing my car I give you guys a five star review. One for your customer service 2 for your appreciation 3 for making the customer feel wanted. And just for that I do recommend you guys to everyone I come in contact with Dick Master Ford is the most excellent respectable dealership in Columbus Ohio youbserve your customers well. I must say this is the BEST!!!! Service I have gotten from a car dealership. Thank you to all at Dick Masheter Ford. ?? More

Completely Satisfied My rear view mirror was damaged, I called in early that morning and received same day service, less than one hour wait, it was wonderful! My rear view mirror was damaged, I called in early that morning and received same day service, less than one hour wait, it was wonderful! More

WOW... JUST WOW! I had taken my vehicle in to Dick Masheter to have some service done to it. Not only did they fix and work on what needed to be done, but they alerte I had taken my vehicle in to Dick Masheter to have some service done to it. Not only did they fix and work on what needed to be done, but they alerted me, AFTER the dealership i bought the vehicle from said there were none, that there was a recall on the transmission. They fixed that also. The service team was very cool, polite, and courteous. I drive for Uber, so I had my vehicle in there early morning, and they had me on the road before 9am! I would definitely be taking my car there in the future for service, even though they are not on the in network list for my vehicle warranty! More

Customer service My experience at Dick masheter was excellent! The customer service was great, they went out their way to make sure I had everything I needed for the r My experience at Dick masheter was excellent! The customer service was great, they went out their way to make sure I had everything I needed for the recall on my truck & made sure I had a way to get back home. Thank you Dick mashete. More

Great service experience. Had to have my rear window defroster replaced on my 2014 F-150. Turns out that to do that, they have to replace the whole back window. Don was very he Had to have my rear window defroster replaced on my 2014 F-150. Turns out that to do that, they have to replace the whole back window. Don was very helpful and great to work with. More

Oil change Service I took my truck in for an oil change it was quick and well done. I also got the tires rotated. All of the staff at the quick lane was very helpful a I took my truck in for an oil change it was quick and well done. I also got the tires rotated. All of the staff at the quick lane was very helpful and knowledgeable. More

Detail Got a detail a few months ago and they did great! I would highly recommend someone to come here for a detail , people were nice Got a detail a few months ago and they did great! I would highly recommend someone to come here for a detail , people were nice More

EXCELLENT AND PROMPT SERVICE I have always always used Dick Masheter Quick Lane for my service needs. The staff is polite and courteous every time I enter the doors. On my last vi I have always always used Dick Masheter Quick Lane for my service needs. The staff is polite and courteous every time I enter the doors. On my last visit I brought my Ford Expedition to the service center with noise in my rear brakes. The service adviser examined my vehicle completely and found my rear brake pads needed replaced. He also found my battery cold cranking amps very low and recommended a new battery ( was 7 years old ). He also found power steering fluid low and dirty. All service was performed promptly and the staff kept me advised of progress. The advisor then told about current rebates in effect when I was paying for service. I would really recommend Dick Masheter Ford and Quick Lane service center to everybody !!! More