Capital Ford of Columbus - Service Center

Excellent Customer service Dick masheter ford of Columbus, OH is definitely the place you want to go to get top notch service on any vehicle at a reasonable price. Here at dick Dick masheter ford of Columbus, OH is definitely the place you want to go to get top notch service on any vehicle at a reasonable price. Here at dick masheter ford you will definitely get what you pay for. More

Oil and filter works. I scheduled an appointment.i got there early but was seen at appointment time.the person who checked me in was very pleasant. Offered water or coffee I scheduled an appointment.i got there early but was seen at appointment time.the person who checked me in was very pleasant. Offered water or coffee and showed me where to wait. When completed, showed me the cashier.she was very nice and helpful. I have already recommended friends to this dealership. I only eish they would have gone over bill what was done, even though it was only oil and filter service More

Rate Dick Masheter Ford I was in and had battery replaced . Michael Harris helped me out .He explained all my options .and went over everything with me I have always had good I was in and had battery replaced . Michael Harris helped me out .He explained all my options .and went over everything with me I have always had good service with Dick Masheter Ford.. More

Great experience I visited the dealership today 9/21/16 and my experience was great. The customer service I received was overall magnificent and they were very friendl I visited the dealership today 9/21/16 and my experience was great. The customer service I received was overall magnificent and they were very friendly as well. Soon as I enter the building I was I was greeted immediately by the salesman and my wait time m was not long at all. The issue I was having with my car was resolved in a productive and timely manner. Overall I rate this dealership with five stars because I felt welcomed and very appreciated. I'm thinking about buying another car very soon and this will be the dealership of my choice. Thanks More

30,000 mile service Persons who helped on phone and in person were friendly, responsive, patient, and helpful. Facilities were clean and bright. I would definitely reco Persons who helped on phone and in person were friendly, responsive, patient, and helpful. Facilities were clean and bright. I would definitely recommend this dealer. More

Service for Ford Truck The service and professionalism at this dealership is top notch. The employees are both knowledgeable and polit . I would highly recommend this dealer The service and professionalism at this dealership is top notch. The employees are both knowledgeable and polit . I would highly recommend this dealership. The price for the service was also extremely reasonabl . More

Service was very thorough. I was scheduled for 15,000 mile service. This was completed and I was given a checklist with details of work completed. I also asked them to check ti I was scheduled for 15,000 mile service. This was completed and I was given a checklist with details of work completed. I also asked them to check tires and steering. They found three issues and each time Doug Russell, the service manager, came to me and explained the problem and the cost before proceeding. I was there for almost three hours, but I appreciated everything being done at the one visit. Doug was very polite and helpful. He gave me bottled water and helped me, by opening doors and getting my walker in and out of the car. All of the employees were friendly and helpful. Caron Vernon. 5665 Notre Dame Place. Columbus, OH 43213 More

Fantastic experience Called the day before and service rep Mike Harris helped explained what I needed broke price down even lowered it very satisfied will buy my next for Called the day before and service rep Mike Harris helped explained what I needed broke price down even lowered it very satisfied will buy my next ford here. Very happy More

Michael Harris at Dick Masheter took care of everything I have a 2014 Ford Escape that started acting up so I took it to Dick Masheter they kept my car for 2 days trying to get it to repeat the problem but I have a 2014 Ford Escape that started acting up so I took it to Dick Masheter they kept my car for 2 days trying to get it to repeat the problem but couldn't get it to run rough I took it home the next day it did it again so I went back Michael in the service department got me right in had someone look at my car and figured out what was wrong. Then he got me a loaner car and the next morning called they had already trouble shoot my car and found what was needed to fix it, by 5 pm he had called that my car was finished and I could pick it up at my convenience. Everyone I spoke with or dealt with at Dick Masheter was both polite and professional. More

Service Department Professional and Efficient I scheduled a service appointment for my 2007 Mustang air bag recall. When I arrived I was greeted by the service tech who was expecting me. He was I scheduled a service appointment for my 2007 Mustang air bag recall. When I arrived I was greeted by the service tech who was expecting me. He was friendly and processed my car in quickly. He explained exactly what the recall was for and the process for the repair. The recall notice I received in the mail advised that the service would take up to 1/2 day, however they had me in and out within one and a half hours. The service waiting room was clean and comfortable. We have bought cars here previously and will continue to do so as they show pride in their dealership. More