Capital Ford of Columbus - Service Center

The "service" that this dealer offered is horrible. I would not use them again for anything. I went in for an oil change & tire rotation which their website advertised for $79.99. After the oil chang I would not use them again for anything. I went in for an oil change & tire rotation which their website advertised for $79.99. After the oil change was done, the service writer told me that price was the "old" price and the new price was $124.99. I showed him their website still said $79.99 and he very reluctantly gave it to me after arguing about it. Then I asked how much it was to change all 3 wipers on my car. He told me it cost $25.98 per wiper. I agreed to this price. When they were done he tried to tack on another $15.00 for installation. I explained he couldn't do that, as that was not part of the price he quoted me when I asked initially. I asked him for the total price. This dealer seems to be very shady in their service department & I will not recommend them or use them ever again. Good luck to you if you do. Also, it took them over 2 hours to do the oil change and tire rotation when I was there 10 mins before my appointment time. More

I was disappointed when in how long it took to have an oil change and a rotation of tires oil change and a rotation of tires More

Great service needed a replacement key and fob had to order key fob still in and out fast order key fob still in and out fast More

Yes this is Genesis General Contractor LLC We always have are vehicles there for maintenance and that all’s are good and fast service have are vehicles there for maintenance and that all’s are good and fast service More

Long wait time but very nice customer service people. We love our Ford. Thank you We love our Ford. Thank you More

I still have not resolved my issues with this shop. Has been the worst experience I have ever encountered with a dealership. So disappointing! Has been the worst experience I have ever encountered with a dealership. So disappointing! More

PLEASE GIVE JOSH A RAISE! ! This wonderful man did his utmost to check in with me every week (even when they were having name changes and communication issues) and made every p ! This wonderful man did his utmost to check in with me every week (even when they were having name changes and communication issues) and made every part of the process incredibly easy. In addition, because they ran into some unexpected delays they offered a discount without me saying anything at all. I will absolutely be coming back to this location and again PLEASE GIVE JOSH A RAISE!! That man is an amazing worker. 11/10. More

Friendly staff why do I need to write up a 15 word message just for this survey message just for this survey More

Marissa in service and John Howell in sales were great help to me and are a huge credit to Capital Ford. help to me and are a huge credit to Capital Ford. More

Kept me waiting for service and no customers waiting. Did not give me my Ford rewards. Manager Phill was not helpful Did not give me my Ford rewards. Manager Phill was not helpful More